Using new technologies for the first time, or in a new way, can be challenging. Not everything goes right first time. This is certainly the case with using webinar tools such as Zoom and Blackboard Collaborate to teach online. There are numerous “gotchas” or unexpected outcomes caused by any number of often opaque settings, differing teminologies, varied scenarios and workflows, and half-way integrations. 

To assist staff in avoiding some of the common pitfalls, Faculty Learning Technologist Neil Roberts and Digital Education reached out to staff across UCL to find and share the common issues or “gotchas” that can emerge when using Zoom and Blackboard Collaborate.  We provide them below.  

If you have your own gotchas to add, please contact digi-ed@ucl.ac.uk. This guidance is subject to change as new gotchas, tips and features are discovered. For the latest guidance always check the relevant UCL staff guide, and when in doubt, contact zoomsupport@ucl.ac.uk for Zoom guidance or contact digi-ed@ucl.ac.uk  for Blackboard Collabaorate guidance.

 Zoom through Moodle gotchas: 

These gotchas refer to Zoom meetings created directly in Moodle using the Zoom meeting plugin. 

• Only UCL Zoom account holders can be made alternative hosts through the Moodle plugin.  
• You can only schedule a meeting on behalf of another user if you have obtained scheduling privileges from them. See the Zoom ‘scheduling privileges’ guide. 
• You can only pre-assign breakout rooms and create polls in advance of a meeting if you are the host of the meeting. Whilst you can create your Zoom meeting in Moodle, to configure breakout rooms and polls you must edit your meeting in the Zoom web portal. These options are not currently available in the Zoom Moodle plugin. 
• If you receive a ‘Zoom received a bad request: {$a} error message’ when creating a Zoom meeting on Moodle, it is likely your Zoom meeting password is not secure enough. Please enter a more secure password!   
• Students don’t need the password to join a Zoom meeting created in Moodle. All students need to join a Zoom meeting, is to click the join meeting button on Moodle. 
• When scheduling for a guest with a non UCL email address you must be in the meeting to hand over the host access.
  
• Zoom recordings will be automatically transferred to the host’s personal library on Lecturecast. This process is usually quite quick but can take 72 hours for Zoom to prepare the recording, plus an additional 24 hours for the transfer to Lecturecast.

Zoom gotchas:

These gotchas refer to using Zoom directly, either via the Desktop app or web portal. 

• Zoom join links include the password so don’t share them publicly.  
• There can only ever be one host in a meeting who has full control. Adding an alternative host won’t allow more than one person to fully control session. 
• A host can only have 1 meeting running at one time. If you want to run multiple meetings beginning at the same time for different groups of students, you should create one meeting and use breakout rooms. If you definitely need seperate Zoom meetings, ensure there is a different host for each meeting. Note. having a different alternative host per meeting does not get around the restriction that a host can only have 1 meeting at one time. To schedule meetings on behalf of another user, see Zoom ‘scheduling privileges’ guide.
  
• A UCL person needs to claim their Zoom account to be designated an alternative host. 
• You can only pre-assign up to 200 people in breakout rooms.  
• If the host loses internet connection, and there is no co-host, a random participant will become the host. If the host re–joins, there may be some delay before host permissions are restored. 
• If you have paid for a live transcription service, the ‘ api token’ required to transcribe a meeting can only be generated 24 hours before the meeting. There are many more accessibility tips for using Zoom.
• It may take up to 72 hours for a Zoom video recording to be processed during busy times.  
• Zoom recording file sizes can often be very large, and can therefore take a long time to download for you and your students. Consider stop-starting your Zoom recording to create multiple files of more manageable lengths and file sizes. 
• Zoom may not show webcam input if Teams is running in background. When in doubt, turn off Teams. 
• The chat view is limited as there is only one text box. It is hard to search through individual conversations. 

Blackboard Collaborate gotchas:

These gotchas refer to using Blackboard Collaborate. 

• Convert to PDF before uploading slides. This will enable you to check fonts and formatting – if you are doing this on someone else’s behalf remember some fonts may not be supported and so wording may be illegible.  
• Uploaded files are converted to pdf type format (actually Blackboard’s internal whiteboard format) so you can’t use animations/transitions in PowerPoint. 
• Consider using the PPSpliT plugin to preserve text reveals (such as bulletpoints) when converting to PDF. Because the plugin alters the document, use it on a copied version of the document. 
• Let one person be in charge of creating breakout rooms. Breakout configuration is not shared with others until rooms are enabled, so another organiser could create a competing set of rooms and overwrite yours. 
• The stop breakout rooms buttons don’t have an ‘are you sure’ interlock – very easy to end a breakout session prematurely, which loses all the rooms’ contents and requires someone to manually rebuild the groups (if the groups were random, they may not be easily re–creatable). 
• Content created in breakout rooms is lost when they are stopped – it is possible to copy things out before that, otherwise have participants make screenshots. 
• Anything draft/not activated isn’t saved if you are removed from a session – this could be text, a poll or breakout room configurations. 
• As a moderator, don’t enter a Blackboard session from Moodle when you are in student view. This will pull you in to the session as if you were a student so you would only have a standard participant role and not be able to control session. 
• Using Edge as your browser can cause problems with interface – recommendation use Chrome/Firefox/Safari only.  
• Sharing a PowerPoint presentation full screen to make use of animations means you can’t see the chat. Workaround: Get around this by using ‘browsed by an individual view’ in PowerPoint and rearrange screen accordingly. This video from BBCU explains when to use Share files with pptx, and when and how to use PowerPoint on share screen in an individual window to be able to see the chat and session controls. 
• Sharing a video application may not always broadcast the sound – check this before start of any session. 
• The stop share buttons don’t have an ‘are you sure’ interlock – very easy to accidentally close an activity. 
• Chat history is not available to new participants. If you leave session and re–join the chat history is lost. 
• If you use the eraser while using the Blackboard Collaborate whiteboard it erases everything on the whiteboard immediately.

Digital Walls or noticeboards have become popular tools for online activities around sharing ideas and media. You may be familiar with Padlet, which is probably the best known example for a digital wall. But as Padlet is currently not provided by UCL, we wanted to examine some of its use cases and look at options within UCL to replicate these types of activities, so we asked some colleagues at the UCL Institute of Education for their input.

What is Padlet?

• Padlet is a visual virtual noticeboard that allows learners to share text, links, pictures and video, leave feedback and ratings, and rearrange and link shared items.
• Padlet has become popular for its ease-of-use and versatility: It is quick to set up, and does not require a log in. Learners can quickly add items to a digital wall and make sense by rearranging them manually or automatically.
• Padlet takes care to present items in a visually attractive way by automatically grabbing images from websites and adjusting image sizes, and it allows connections to be made between related items, thus enabling concept maps.

What is the issue with Padlet?

At the time of writing, Padlet is not accessible and does not conform to the WCAG 2.1 level AA standard. The three main issues are:

• Keyboard access: Content can be navigated, but neither created nor edited by keyboard only.
  There is currently no workaround.
• Alternative descriptions: Images, video and links cannot be tagged with alternative descriptions.
  A workaround is to add descriptions and/or transcripts to the main text body of a Padlet post.
• Low vision colour contrast: The colour contrast of Padlet pages does not accommodate low vision users.
  A workaround in the form of a web app is only available for Chrome/Edge.

What are alternatives to Padlet?

While there are plenty of alternative external tools, such as Lino, Mindmeister, Miro, Pinterest, Trello, Wakelet etc, these tools are either facing similar accessibility challenges, have a more specific range of use cases, or are more complex to use.

Below is a list of typical Padlet use cases sourced from colleagues at the UCL Institute of Education, and potential alternatives with UCL-provided tools where possible. Click on each tab to expand:

We will follow this up with screenshots and descriptions of specific examples.

With contributions from Dima Khazem, Eileen Kennedy, Gillian Stokes, Kit Logan and Silvia Colaiacomo.

Digi-Ed is pleased to announce the following activities have been released into live Moodle.

Moodle Zoom Integration: 

You can now create a Zoom meeting from Moodle. Firstly, Tutors need to set up a UCL Zoom account. Then in Moodle, a Tutor can simply turn editing on, click Add an Activity and select Zoom to create a Zoom meeting. Students will then be able to join the Zoom meeting from Moodle. The Zoom meeting will appear automatically in a student’s Moodle calendar to help them stay organised.  

To learn how to add a Zoom meeting to Moodle, see the Moodle Zoom wiki page. For guidance on using Zoom, see the Zoom SharePoint site. 

Guidance on making the correct platform choice for can be found HERE.

Other Moodle Changes

The Moodle Hub page has now been removed. When you now go to moodle.ucl.ac.uk you will be directed to the home page of the 20/21 Live Moodle. If you require access to the 19/20 LSA Moodle, this can be achieved by following the link from the Moodle Snapshot page which is located in the Services drop down menu in Moodle. Or from the link in the top block of your Moodle home page once you have logged in.

We have changed the colour of the Moodle headings after recieving feedback from end users and our accessibility team. The new colour is more accessible for those with some visual impairments and has a better contrast ratio with their respective backgrounds.

Previous Colour

New Colour

Further work on a range of other enhancements, are currently underway. To stay up to date with the latest learning technology enhancements at UCL, see the Moodle Release Roadmap. 

Digi-Ed is pleased to announce the following activities are now available on UCL Moodle.

The Checklist activity allows staff to create a checklist for students to complete on Moodle. The checklist can be configured to show required and/or optional tasks which students can tick off. Teachers can view and comment on the student’s progress. It is also possible to automatically generate a checklist for all the current course activities and resources on a Moodle course. Further course content can be restricted until a specific checklist is completed. To learn more, see the Checklist miniguide.

MATLAB Grader is now integrated with Moodle. Staff can now add interactive MATLAB coding activities to Moodle for students to complete. MATLAB activities include a range of automatic grading options and analytics on student engagement. Student grades from a MATLAB activity are also captured in the Moodle Gradebook. To learn more, see the MATLAB Grader miniguide.

Interactive Book (a new H5P activity) allows staff to build a book of informational content and H5P activities such as questions, or interactive videos. As with all H5P activities, student responses are not stored in the Moodle Gradebook, however H5P allows for staff to easily create engaging formative activities. Try an Interactive Book example on the H5P webpage or view the UCL H5P miniguide for more information.

The Mass Actions block  is a time-saving block for the Moodle power users among us. When the block is added to a Moodle course, it allows staff to edit several activities or resources on Moodle at the same time. Editing options include hiding, indenting, moving or deleting content. To learn more, see the Mass Action block miniguide.

More Moodle improvements are coming in preparation for term 1 2020-21. To stay up to date with Moodle’s direction and development, see the Moodle Release Roadmap.

The reduction of on-campus teaching and students studying remotely provides a greater emphasis on understanding how they are engaging with the learning activities within their course.

Moodle does provide some tools for this, and anecdotally they are less well known than they might be. The tools range from a quick check on whether students are accessing a particular course, to a much more detailed view of who has completed which activities within a course. They provide a window into how students are doing but of course are only crude proxies for engagement and learning, and should also be supplemented by other information to understand and support our students as best we can.

Here’s a quick guide to three options based on questions you might want to ask.

When did students last access this course?

You can get a quick report of the last time each of your students accessed your Moodle course. This is particularly useful at the start of term for highlighting students who have never accessed your course and might be having access difficulties and need further support.

To view this report, go to Course Administration -> Users -> Enrolled Users. The Last Access to Course header of this table is clickable so you can sort by this field (clicking once will show those students who have never accessed this course, or have not accessed this course for the longest times, at the top of the table.

Who has or has not viewed or participated in a given activity?

To understand engagement on a specific activity, use Course Participation reports. Find these at Course Administration -> Reports -> Course Participation. You will need to select an activity. In this case, we’re choosing an early activity where students say hello to each other. This is a forum called ‘Getting to know each other’. I select this from the Activity list, and select Students from the ‘Show only’ list, then click Go to get the following report:

This shows your students and indicates whether they have engaged with this activity with a Yes or No. The number in brackets shows the number of engagements, and gives a rough and ready guide, but I wouldn’t take it too literally as different people will normally use websites in different ways. Again the table headers are clickable, so clicking on All actions will order based on that column.

You can drill down a little further by choosing one of the options from the Show actions menu. In this case the options are View and Post. These terms are however slightly misleading, as they count other actions too, but give a broad measure of level of active contribution as compared to reading the work of others.

Finally you can quickly send a message to all students in a No in the actions column, but clicking on Select all ‘No’ and choosing Send a message from the dropdown.

How can I see if students have completed the activities across my course?

Activity completion is a tool in Moodle that lets you get an overview of student participation in all activities in your course. This does need to be set up in advance and is very flexible and configurable.

Once activity completion is turned on for your course, each activity in your course is marked either complete or incomplete for each student. Each activity with then be marked as complete based on student activity in a number of different ways:

• The student themselves mark is as complete, using a checkbox next to the activity;
• A simple ‘view’ of the activity marks it as complete;
• A more complex set of criteria is established to mark the activity is complete. This depends on the type of activity but might be getting a certain mark on a quiz, or submitting a document to an assignment, or posting a message in a forum. These criteria are defined by the teacher on an activity-by-activity basis.

An illustrative screenshot of the report available is shown below. Here you can see that one student has gone ahead of the others, two are up to date, one is a little behind, and one has not completed any activities at all.

The video below explains more about activity completion:

There is a Miniguide on activity completion and also a case study from Jane Burns of using it in UCL teaching.

Reporting across Moodle courses

A limitation is that these tools apply at the level of a Moodle course, which is normally a module, and this limits the ability to get an holistic view of the activities of any particular student. We are very aware of this limitation and are rapidly looking at options for providing a more holistic and student-centred reporting ability.

Links to the UCL Resource Centres for tools mentioned at the Town Hall today.

Live Teaching

Blackboard Collaborate is UCL’s web conferencing or online classroom platform. It is integrated within Moodle as an activity, providing access to a range of different functions in a live, or synchronous, learning environment. UCL Case Study: Using Blackboard Collaborate to teach students across the world.

Zoom is coming to UCL and support information will be available then.

Teams​, now universally used at UCL for meetings and one-to-one sessions, is not yet recommended for group teaching. There is no Moodle or Portico integration and Digital Education do not have the expertise (yet) support in its use for teaching.​

Virtual Cluster Rooms will provide direct access to cluster room PCs for computer-based classes. They Mirror the physical cluster rooms in virtual groups that will be timetabled in the same way and accessed via UCL Desktop Anywhere. More information and guidance about planning for laboratory and practice-based activities is also being developed.

Live/Asynchonous

Mentimeter (polling) is an online polling, questioning and voting tool that you can use in your classes or presentations, whether they are face-to-face or online, synchronous or asynchronous. UCL has a site-wide licence. UCL Case Study: Engaging students asynchronously with Mentimeter.

Visualisers and graphics tablets can assist online teaching. ISD have a limited stock of visualisers for circulation to lecturers. You can read more about options for writing and showing objectson this digital education blog post.

Asynchronous

Moodle has many tools that can help keep your students engaged and learning in the absence of face-to-face sessions. UCL Case Study: Moodle tools to make your teaching more interactive.

• Discussion Forums are often considered the mainstay of online learning. Many staff already use the News forum to announce important information. ‘Learning forums’ can be used for asynchronous discussion (i.e. not ‘real time’) and learning activities. They enable both staff and students to post and reply to posts and are usually are set to allow students and staff to choose whether to become or remain subscribed to a forum. We recommend that Q&A forums are set up for students to ask questions about the course work or assessment processes. Make the purpose of every discussion forum clear, including how students are expected to engage with it and how often staff will reply to posts (if at all). If you want to speak to students in ‘real time’, for example for virtual Office Hours, you might want to try Moodle’s instant messaging style tool, Chat.
• Quiz is the other popular tool for online engagement. A quiz is a useful way to test or evaluate students’ knowledge and to keep them motivated by letting them see areas for improvement. Marking can be automated on some question types (such as multiple choice). Staff can see a detailed breakdown of results, as well as statistics on how easy or discriminating each question is. It can be used for both formative and summative (credit bearing) assessment, such as in class tests or examinations, but the latter is usually done in a ‘live’ classroom, so for online learning summative quizzes are more normal.
• Hot Question used to create a list of popular questions or topics from a group. Participants may ‘rate’ others’ questions. The more votes, the hotter the question and the higher up the list it will appear.
• Book displays collections of web pages in a sequential, easy-to-navigate and printable format. They are especially useful when you have a lot of web content but don’t want it to clutter the front page of your course. Pages can contain links, images, embedded YouTube videos, etc and feature a Table of Contents.
• Lessons can be used to build structured pathways through learning materials and test knowledge as students make progress. Students usually make choices on each page area, sending send them to another specific page in the manner of a decision tree.
• H5P is a simple-to-use tool now integrated into Moodle to create interactive content such as drag and drop, fill in the blanks, flashcards, image hotspots, slideshows, games and formative quizzes (the results are not stored) directly within Moodle. UCL Case Study: Creating interactive video training guides in Moodle.

Lecturecast Universal Capture Personal (screen recording) is a stand-alone application which can be used to create recordings (captures). Recordings can include slides (or whatever you choose to show on your computer screen), video of the presenter and audio. Recordings can include slides (or whatever you choose to show on your computer screen), video of the presenter and audio. Lecturecast offers more than just video playback, though. With the Lecturecast Engagement tools,  tutors can set up interactive activities, to engage and support students.

ReadingLists@UCL is an online service that gives students easy access to materials on their reading lists, allowing academic staff to create and update their own reading lists.

LinkedIn Learning provides a vast range of video tutorials supporting learning in software, creative and business skills – all free to UCL staff and currently enrolled students.

Box of Broadcasts (BoB) is Learning on Screen’s on demand TV and radio service for education. The academically focused system allows staff and students to record programmes from over 75 free-to-air channels, and search BoB’s extensive archive of over 2.2 million recordings.

Student-led and collaboration

• Reflect(WordPress blog) is a form of WordPress, the industry-standard blogging and website-building tool. Blogs may be used to help students reflect on their experiences during study, build a portfolio of their work, collaborate on projects and create public-facing materials. UCL Case Study: Medical Science students use UCL Reflect to create scientific blogs for assessment.
• MyPortfolio is a very flexible tool which can be used as a portfolio, for blogging, CV builder, social networking system, connecting UCL students and staff and creating online communities. MyPortfolio provides you with the tools to set up a personal learning environment and can also be used to support group work.
• Office365​, is of course ubiquitous at UCL, but the educational possibilities are not always appreciated. LinkedIn Learning includes a useful overview ‘Office 365 for Educators’.