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Moodle Snapshot and Summer Upgrade 2019

JaniceKiugu4 March 2019

As in previous years, we will be taking an annual Snapshot of Moodle. However, as we have two instances of Moodle running at present, there will be two snapshots. We have highlighted below key dates and some useful information. It is important that you read through this and the links to additional information carefully.

Moodle Snapshot – Legacy Moodle Platform (30th April 2019)

The “Legacy” Moodle platform will become a Moodle Snapshot (read only version) from Tuesday 30th April 2019. This means that while access to all material will be retained for students, the platform itself will become read only, as per our other Moodle snapshots.

As you are aware through previous communications from the Moodle project, and information posted on the Moodle wiki resource page. The “Legacy” Moodle was kept running alongside “New” Moodle in an open state to facilitate the completion of courses which had started prior to the New Moodle environment, and which had a completion date beyond the start of the academic year 18/19. In majority these were Master level courses, courses that required specific resit requirements, courses that had a specific external marker access requirement and professional service courses.

The last phase of these course migrations, those belonging to professional services, is due to begin. Course owners/administrators will shortly be contacted to ensure the correct current courses are migrated.

The intention is that the “Legacy” version of Moodle will become the Moodle snapshot instance for the 17/18 academic period.

Once the Snapshot of “Legacy Moodle” occurs we will follow the standard procedure for our normal summer snapshots.  We will allow editing rights to tutors/administrators for one month until the end of May, in order for you to hide or edit course content, as per the guidance on the following wiki page https://wiki.ucl.ac.uk/x/bhxiAQ

If you have any specific concerns about the Snapshot of the “Legacy Moodle” platform, please contact moodleproject@ucl.ac.uk using the title Legacy Snapshot.

New Moodle Summer Upgrade 2019 (26th July 2019)

This year’s summer Moodle upgrade will take place from 5pm Friday 26th July and will be completed by 12 noon Saturday 27th July.

This is a much shorter period of downtime than we have been able to offer in the past. This is a result of the significant improvements in our technology and processes made with the introduction of “New” Moodle last year.

This is our standard yearly upgrade when we will move from our current version of Moodle (v3.4) to a new release version, in this case Moodle (v3.7)

The yearly upgrade ensures that we stay on Moodle.org’s supported release schedule, which has the benefit of providing us with software and security patches from Moodle.org.

This upgrade to v3.7 will resolve several issues on the current Moodle version, as well as introduce enhancement features such as, forums and the course overview block. Full details of new features and issues resolved will be released over the next few months

This summer’s upgrade will also return UCL Moodle to one working platform, called Moodle.ucl.ac.uk, with a single landing page.  The “Legacy 17/18 and 18/19” instance will become one of our standard snapshots.

More information will be provided nearer the time.

If you have any query on the summer upgrade, please email moodleproject@ucl.ac.uk with the title Summer Upgrade.

Additional information and FAQs

Globally De-activating Portico Enrolments

JaniceKiugu26 February 2019

Portico enrolments will be globally deactivated in Moodle on 5th March 2019.  This is usually done six weeks from the start of each term.

How will this impact students on my course?

  • Students who are already enrolled on a Moodle course WILL continue to have access to their course (s) and WILL NOT be unenrolled.
  • Students enrolling on Portico after the deactivation WILL NOT be automatically enrolled  onto the corresponding Moodle course. Students can still be manually enrolled.
  • Students who leave the course WILL NOT be automatically un-enrollled

Moodle and Portcio enrolments

When Portico enrolments are active on a Moodle course, student enrolments on the course are automatically updated overnight to mirror the Portico student list for the associated module. Consequently, students who change courses, or withdraw from their studies permanently or temporarily, are automatically un-enrolled from their Moodle courses. Usually, this is desirable when students change/drop modules within the first few weeks of term. However, if Portico un-enrols students after they have been awarded any grades, these grades become inaccessible, which can be very problematic.

Note: the ‘inaccessible’ grades, submissions and logged activity are not deleted, and can be accessed again if the student is re-enrolled manually. But, when a student is no longer enrolled on a course, there is just no way to view their content.

Why deactivate Portico enrolments?

To reduce the likelihood of this particular ‘inaccessible/missing grades’ problem occurring, Portico enrolments are de-activated globally in Moodle, six weeks from the start of each term.

Can I re-activate Portico enrolments on my course(s)?

Yes. However, please assess whether you risk losing access to some students’ grades before you do this. See instructions on re-activating Portico enrolments

Note: Portico enrolments can be ‘deactivated’ within the course at any time by anyone with Course Administrator or Tutor access, thereby stopping any updates to the list of enrolled users on the Moodle course.

The Lecturecast system has a new interface

JaniceKiugu23 January 2019

Users of the Lecturecast system will notice that there has been an update to the user interface. The new interface makes finding content and courses easier. It also provides improved search and sort functionality as well a new filtering system.  The change mainly affects staff. Most users may not notice the change but users who frequently access the ‘Library’, now known as ‘My Content’ and who use the engagement tools should familiarize themselves with the changes. The new interface is quite intuitive but if you find yourself wondering where some aspect of Lecturecast functionality now sits, you will find these guides useful.

Note that all content you had access to will still be available.

For any queries regarding this change, please email: digi-ed@ucl.ac.uk

 

Globally Deactivating Portico Enrolments in Moodle

JaniceKiugu30 October 2018

Portico enrolments will be globally deactivated in Moodle on 6th November 2018.  This is done six weeks from the start of each term.

How will this impact students on my course?

  • Students who are already enrolled on a Moodle course WILL continue to have access to their course (s) and WILL NOT be unenrolled.
  • Students enrolling on Portico after the deactivation WILL NOT be automatically enrolled  onto the corresponding Moodle course. Students can still be manually enrolled.
  • Students who leave the course WILL NOT be automatically un-enrollled

Moodle and Portcio enrolments

When Portico enrolments are active on a Moodle course, student enrolments on the course are automatically updated overnight to mirror the Portico student list for the associated module. Consequently, students who change courses, or withdraw from their studies permanently or temporarily, are automatically un-enrolled from their Moodle courses. Usually, this is desirable when students change/drop modules within the first few weeks of term. However, if Portico un-enrols students after they have been awarded any grades, these grades become inaccessible, which can be very problematic.

Note: the ‘inaccessible’ grades, submissions and logged activity are not deleted, and can be accessed again if the student is re-enrolled manually. But, when a student is no longer enrolled on a course, there is just no way to view their content.

Why deactivate Portico enrolments?

To reduce the likelihood of this particular ‘inaccessible/missing grades’ problem occurring, Portico enrolments are de-activated globally in Moodle, six weeks from the start of each term.

Can I re-activate Portico enrolments on my course(s)?

Yes. However, please assess whether you risk losing access to some students’ grades before you do this. See instructions on re-activating Portico enrolments

Note: Portico enrolments can be ‘deactivated’ within the course at any time by anyone with Course Administrator or Tutor access, thereby stopping any updates to the list of enrolled users on the Moodle course.

TechQual+ Survey at UCL

MoiraWright13 October 2017

In early 2016, ISD (Information Services Division) carried out the first Staff and Student IT Survey using TechQual+. Over 1,000 of you completed the survey, and over the past 16 months we have been working hard to improve our services in response to your comments.

Below are just a few examples of changes that have been made as a result of the feedback received from the TechQual+ survey run in 2016:

Wi-Fi                        Three speech bubbles

A substantial investment in replacing and upgrading our Wi-Fi technology infrastructure

Service Desk

We’ve invested in staffing, tools and training to speed up response times and improve quality.

We’ve partnered with an external organisation and altered shift patterns to provide additional out of hours’ support.

Printing                 

We’ve rolled out 170+ additional printers over the past 18 months, targeting the busiest areas. This takes the current total to 660 printers. In areas of high usage, we’ve introduced new high capacity printers.

Infrastructure

We have invested in storage and now all staff and students can store 100GB for free.

Computers

We are continuing to invest in additional cluster PCs, and loan laptops where there isn’t space for desktops. We added a further 550 desktops and 60 laptops by September 2017.
We operate one of the largest laptop loan services across UK universities – 266 laptops across 12 locations – and this year a further 60 laptops were added.

Training

We delivered 221 courses last academic year, that’s nearly 1000 hours of training with about 3000 people attending.  We are working hard to publicise the courses we offer.

Audio Visual

In 2016 ISD invested £2.5m into improving the technology in teaching facilities. Approximately 70 centrally bookable spaces had their facilities updated; this included bringing 43 spaces in 20 Bedford Way up to the standard spec including installation of Lecturecast in approx. 30 spaces.  Lecturecast was also installed at 22 Gordon Street and Canary Wharf (3 spaces each).  We also refreshed the Lecturecast hardware in 12 rooms.


Drawing of a tablet with 5 stars

Based on the findings of focus groups at participating institutions, the TechQual+ project has articulated a set of generalised IT service outcomes that are expected of IT organizations by faculty, students, and staff within higher education. The TechQual+ core survey contains 13 items designed to measure the performance of the following three core commitments: 1) Connectivity and Access, 2)Technology and Collaboration Services, and 3) Support and Training.

The TechQual+ survey will be run again at UCL in December 2017 and we’ll be asking for your help to advertise it to your students, encouraging them (and you!) to complete it. All respondents will be entered into a prize draw with a chance to win some great prizes!

We’ll be providing more information and communications about the survey closer to the opening date.

 

A new academic year, an upgraded Lecturecast Service (students)

JaniceKiugu5 October 2017

Lecturecast is UCL’s automated lecture recording system with over 115 rooms across the University enabled with more being added through the year.

The system is designed for course tutors/administrators to electively choose to record their lectures as supplemental resources and share them with their students via the respective Moodle course.Lecturecast is not a replacement for lecture attendance and is provided to complement lectures and provide an additional resource to support student learning.

There are multiple benefits of Lecturecasting content, including the ability for you to revisit complex material and to engage in discussions outside of the classroom.

Over the summer, the UCL Lecturecast system was upgraded to a more user-friendly and interactive interface, providing students with more tools to support their learning. When viewing a recording, you can now:

  • Make notes and download them for reference
  • Post questions
  • Bookmark content- this allows students to revisit a particular slide or scene and any notes that have been made
  • Flag content that may be confusing – flagged content is highlighted to the Tutor(s) associated with the course
  • Engage in discussions relating to the lecture with other students on the course

Further changes have been made to enhance learning and teaching and to make learning more interactive and engaging for students. Staff can now:

  • Use the Lecturecast system to upload supplementary resources created elsewhere in various file formats
  • Create interactive slides that contain question slides
  • View analytics –   to better understand what students find most useful or to help improve future lecture delivery
  • Respond to questions students have posed as well as posting questions to students

More information about using Lecturecast can be found here:  Lecturecast – Student Guide

A step-by-step guide to viewing Lecturecast recordings and making use of the additional functionality is available here – Lecturecast Student Guide Learning the Basics

For information on UCL Data Protection Policy, UCL Computer Regulations (Acceptable use Policy) and  how your data is being used, please refer to our  Lecturecast Information student wiki page.

Support

For information on how Lecturecast is being used on your course, please contact the relevant Tutor.

For technical support on using the system,  please contact the ISD Service Desk: Tel: 020 7676 5000, 25000 (internal) Email: servicedesk@ucl.ac.uk