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Digital Education team blog


Ideas and reflections from UCL's Digital Education team


Moodle Snapshot and Summer Upgrade 2019

Janice Kiugu4 March 2019

As in previous years, Digital Education will be taking an annual Snapshot of Moodle. However, as we have two instances of Moodle running at present, there will be two snapshots. We have highlighted below key dates and some useful information. It is important that you read through this and the links to additional information carefully.

Moodle Snapshot – Legacy Moodle Platform (30th April 2019)

The “Legacy” Moodle platform will become a Moodle Snapshot from Tuesday 30th April 2019. This means that while access to all material will be retained for students, the platform itself will become read only, as per our other Moodle snapshots.

As you are aware through previous communications from the Moodle project, and information posted on the Moodle wiki resource page. The “Legacy” Moodle was kept running alongside “New” Moodle in an open state to facilitate the completion of courses which had started prior to the New Moodle environment, and which had a completion date beyond the start of the academic year 18/19. In majority these were Master level courses, courses that required specific resit requirements, courses that had a specific external marker access requirement and professional service courses.

The last phase of these course migrations, those belonging to professional services, is due to begin. Course owners/administrators will shortly be contacted to ensure the correct current courses are migrated.

The intention is that the “Legacy” version of Moodle will become the Moodle snapshot instance for the 17/18 academic period.

Once the Snapshot of “Legacy Moodle” occurs we will follow the standard procedure for our normal summer snapshots.  We will allow editing rights to tutors/administrators for one month until the end of May, in order for you to hide or edit course content, as per the guidance on the following wiki page https://wiki.ucl.ac.uk/x/bhxiAQ

If you have any specific concerns about the Snapshot of the “Legacy Moodle” platform, please contact moodleproject@ucl.ac.uk using the title Legacy Snapshot.

New Moodle Summer Upgrade 2019 (26th July 2019)

This year’s summer Moodle upgrade will take place from 5pm Friday 26th July and will be completed by 12 noon Saturday 27th July.

This is a much shorter period of downtime than we have been able to offer in the past. This is a result of the significant improvements in our technology and processes made with the introduction of “New” Moodle last year.

This is our standard yearly upgrade when we will move from our current version of Moodle (v3.4) to a new release version, in this case Moodle (v3.7)

The yearly upgrade ensures that we stay on Moodle.org’s supported release schedule, which has the benefit of providing us with software and security patches from Moodle.org.

This upgrade to v3.7 will resolve several issues on the current Moodle version as well as introduce enhancement features such as, forums and the course overview block. Full details of new features and issues resolved will be released over the next few months.

This summer’s upgrade will also return UCL Moodle to one working platform, called Moodle.ucl.ac.uk, with a single landing page.  The “Legacy 17/18 and 18/19” instance will become one of our standard snapshots.

More information will be provided nearer the time.

If you have any query on the summer upgrade, please email moodleproject@ucl.ac.uk with the title Summer Upgrade.

Additional information and FAQs

Summer Works – New Data Centre, Moodle Snapshot and Upgrade.

Domi C Sinclair3 February 2016


This year UCL Information Services Division (ISD) is closing one of its data centres in London and relocating the technology and services that run from that location to a new state of the art facility in Slough.  This is a major undertaking by ISD and nearly all services from finance and HR through to the Digital Education services such as Moodle, Lecturecast and MyPortfolio are impacted.

In order to complete this exercise all Digital Education services will be required to have a limited period of downtime to make the switch from one location to another.

To ensure we minimise the downtime and to avoid two shut-down dates, we intend to combine the migration exercise with our normal yearly upgrade and snapshot process.

As you may be aware from previous years, we normally advertise a period of 5 days of possible outage for our major Moodle upgrade (Friday evening till Wednesday Morning). This year we intend that this period will remain unchanged and that we will complete both the snapshot, upgrade and the data centre migration within the 5 day period. It will be our intention to restore services as early as possible within this 5 day window.

Moodle Snapshot and Upgrade

In response to the survey that went out to all our Moodle course tutors and administrators asking for your least inconvenient downtime window we had 201 respondents, I thank all of your who responded for doing so.

There is never going to be one date that is ideal for all users, however the survey does highlight the dates which would appear to have the least impact for the most number of users. We have also run internal reports within Moodle to identify the period with the least or no current Moodle/Turnitin submissions planned.

The selected date range is from: 6pm Friday 22nd July > 12pm Wednesday 27th July 2016

Please let me make it clear that the period that students will be without ANY access to Moodle will be less than 24 hours (Friday evening > Saturday lunch time). This is the time taken for the team to create the Snapshot which is then made immediately available.

The Snapshot is a complete copy of the live Moodle and provides students with “read only” access to ALL of the material they had prior to the snapshot being taken.

What the Snapshot does not provide is the ability for students to take part in activities, add to or change Moodle for example the following activities cannot be done:-

  • Submission of assignments via either Moodle or Turnitin
  • Quiz based activity
  • Posting new forum topics or replies

Please take account of this when planning Moodle activities during this period.

After the Snapshot is made available there will be a period of time when the current, live version of Moodle is unavailable to allow for the upgrade and migration to take place.  During this time, students will be immediately redirected to this version upon entering the normal Moodle URL.

The publicised outage will be until 12pm Wednesday 27th July, as this “at risk period” is required in case any issues arise. The “at risk period” should be treated as if the service were unavailable and no Moodle dependant activities planned for that period.

If the chosen date range affects your course significantly in regard to Moodle usage that cannot be resolved by the use Snapshot e.g. a critical assignment submission or Moodle Exam date that cannot be altered, please contact us at digi-ed@ucl.ac.uk and we will work with you to provide the best possible alternative solution for your requirements.