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Making a difference: Library Services Review 2015-18

Benjamin G MMeunier26 February 2019

As we begin to look forward for the next 4 years in the new Library Strategy, we can also take stock of the achievements from the last strategy period and reflect on how Library Services is making a difference to UCL. As a retrospective piece looking at some of the achievements from 2015-18, we have published the Library Services Strategy Review 2015-18.

As Pro-Vice-Provost Paul Ayris states in the Foreword, we have collectively achieved the vast majority of ambitious objectives which were set five years ago to support the vision laid out in UCL 2034. This is down to the work of each member of staff across the service, combining expertise, collaboration, innovation and a large dose of perseverance to ensure that our service is as good as it can be for the benefit of our staff and students within UCL, in the NHS and other users. The Review features a number of colleagues and teams in case studies which provide a glimpse into the varied projects and initiatives which Library Services undertakes. These illustrate how our department is improving the User Experience, delivers best value for money and engages with the world beyond UCL. Inevitably, the achievements listed are not exhaustive and we will be re-introducing Annual Reports effective from 2019, on a similar model to this Review, to present the work of Library Services each year.

Some of the highlights from 2015-18 are listed on the ‘What we do’ webpage, which provides a link to the full text Strategy Review.

New Library Services Strategy launched online

Benjamin G MMeunier21 February 2019

The UCL Library Services Strategy 2019-22 is now available online and in print booklets:

https://www.ucl.ac.uk/library/about-us/ucl-library-services-strategy-2019-22

Our 4-year strategy sets out the specific work the Library can undertake as an outstanding library service to support the long-term goals set out in UCL 2034. Within the Library Strategy, we define our values, based on the contributions of many colleagues from across the service. Thanks again to colleagues who contributed to shaping the strategy through the workshops and meetings at site libraries in the past 18 months. The Library Strategy is organised around six strands of activity, or Key Performance Areas (KPAs):

KPA leaders from the Library SMT oversee each of the KPAs, which contain the specific actions we have committed to delivering during the lifespan of this strategy. For more information, please visit the webpage. If you would like a print Strategy booklet for your team, these can be collected from Daniel Kordik (Main Library room 107, d.kordik[at]ucl.ac.uk). The Library SMT acts as the Library Strategy Steering Group.

We invite all members of Library Services to the Strategy launch event on 20th March and look forward to seeing many of you there!

 

Pro-Vice-Provost’s View

PaulAyris19 February 2019

The Student Centre is live!

As colleagues will know, the UCL Student Centre opened its doors to our students yesterday. The news story behind the opening can be found here. The £67.4 million multi-purpose Student Centre, located in the centre of London, provides 1,000 new study spaces, over eight levels, for UCL’s 42,000-strong student community.

At lunch time today, I took the opportunity to walk round the architectural spaces which the Student Centre provides and to discover how UCL students are taking to the additional study spaces which UCL is providing. Centrally located, the Student Centre provides wonderful group and quiet study spaces for UCL students which are open 24 x 7. The new study environment does not replace existing library provision, because from the start I decided that the Student Centre would contain no paper copy. It is easily within walking distance of the UCL Main and Science Libraries.

What we have been able to do, therefore, in bringing the Student Centre online is to create a fully digital learning environment – one which encourages both quiet study and group/collaborative working. There are also bookable study rooms which students can reserve for discrete group working, intelligent lockers, and banks of laptops which can be loaned.

The building also houses the public-facing services from the UCL Registry and thus provides a one-stop shop for student learning and support queries.

The space the building occupies was originally the College Hall, which was destroyed by bombing in the Second World War. It has taken decades for UCL to decide the use to which this plot of land should be put. It is fantastic that the Library has gained such a footprint in this wonderful building; and it is the Library who will be responsible for operating the building now that our students are beginning to use it. Already in the second day of its opening, I have received e-mails from university libraries all over the country asking to be able to come and visit the Centre and to discuss with us the UCL model for the library of the 21st century.

Congratulations to everyone in UCL Library Services who has contributed to delivering on this brilliant project. It is a proud moment in our history that we have added such a prestigious site and project into the UCL family of libraries.

Paul Ayris

Pro-Vice-Provost (UCL Library Services)

Student Centre Tours

JayWoodhouse23 January 2019

The Student Centre tours are now fully booked. Sorry to those staff we have not been able to accommodate in this round of tours.

However, Amad Uddin, Student Centre Manager, will be running more staff tours after the buildings opening on the 18th February. Please look out for dates in blog from Amad following the opening.

Student Centre Tours

JayWoodhouse21 January 2019

I will be running a series of tours of the Student Centre for Library Staff prior to the building opening on the 18th February. These are open to all Library staff and will last one hour.

The dates are:

Thursday 31st January 10:00 & 14:00

Tuesday 5th February 11:00 & 15:00

Wednesday 6th February 11:00 & 14:00

If you are interested in coming on one of these tours please e-mail the preferred slot to james.woodhouse@ucl.ac.uk . Allocation will be first come, first served.

Design the future of sustainability at UCL

Benjamin G MMeunier11 January 2019

(submitted on behalf of Eve Nelson, Sustainability Projects Officer, UCL Environmental Sustainability)

The UCL Sustainability Team are working to redesign the sustainability vision for UCL and we want your input!

 

Where are we now?

Our first sustainability strategy was created in partnership with the UCL community back in 2013.  Since then we have climbed 63 places in the People and Planet University League to become a first class university, testimony to staff and students across campus working hard to teach, research and operate in a more sustainable way.

  • We have reduced our carbon emissions by 14% over the last 10 years
  • All our new buildings are meeting BREEAM Excellent or higher
  • We send zero waste to landfill, and 65% of waste is recycled
  • We have over 60 departments taking part in Green Impact and 100 Green Champions

 

A new vision for sustainability at UCL

But is this enough?  UCL’s world leading research community is showing that we need to find solutions to live within our planetary limits and deliver social equality.  What better place to find and test those solutions than here at UCL?

We want to develop a shared sustainability vision for UCL, celebrating and integrating the breadth of activity around environmental and social responsibility issues currently taking place, and also collaborating beyond our community. Sustainability is a challenge and an opportunity for everyone.

Initial consultation with staff and students has led to three themes:

  • Sustainable literacy – enabling globally responsible citizens
  • Getting the basics right – providing the infrastructure to help our community make sustainable choices
  • Global research, local solutions – using UCL’s research to tackle operational challenges

Three signature campaigns are proposed to provide a focus for the activities: Wild Bloomsbury, Climate Change: Action! and Sustainable Stuff. Find out more here.

 

What do you want to change?

We want to hear your ideas and opinions. What should a sustainable UCL look like? What needs to change? Have you seen a great example of sustainability you think we should implement? What projects would you like to see under these signature programmes? And how can we make the strategy a success?

We greatly appreciate your input in our three minute survey. It takes less time than making a cup of tea!

Take our survey

UCL Sustainability Awards 2018: Library staff making a difference

Benjamin G MMeunier5 September 2018

The UCL Sustainability Awards ceremony was held on Tuesday 03/09 in the Jeremy Bentham Room (Wilkins building). The event was hosted by Richard Jackson (Director, Sustainability in UCL Estates) and Professor Geraint Rees (Chair of the UCL Sustainability Committee and Dean of the Faculty of Life Sciences). Professor Rees presented awards to the teams which participated in the Green Impact scheme in 2018.

The awards are split between ‘office’ and ‘labs’, and special awards can be granted for projects. Awards rank from Bronze to Platinum, with an additional ‘Excellence’ category. The Awards were achieved as follows:
Gold – Completing the individual workbook as set out
Platinum – additional 20 points
Excellence- additional 40 points

Library Sites
Central Library Services (departmental award) Gold
Main Library Gold
Ophthalmology Library Platinum
Queen Square Library Platinum
Language and Speech Science Library Gold
Great Ormond Street Institute of Child Health Library Gold
Royal Free Hospital Medical Library Gold
Cruciform Hub Platinum
Eastman Dental Institute Library Excellence
Ear Institute and Action on Hearing Loss Libraries Excellence
School of Pharmacy Library Platinum
Science Library Gold
Institute of Archaeology Library Platinum
Wickford Stores Platinum

In addition, the School of Pharmacy Medicinal Garden was granted a project award.

Each team received a Blue Planet 2 inspired Sustainability Awards trophy. Artist Joanna Atherton created these sculptures out of plastics found during beach cleans. Congratulations to all the staff who were involved in improving our sustainability this year, and particularly to colleagues across sites who contributed to the department’s 14 successful entries to the Green Impact scheme this year.


Library Services as a department achieved Gold for the first time.  Well done for a fantastic result!  The Library Sustainability Committee hopes to extend the awards to all library sites for Green Impact 2019, and we welcome any project ideas. If you want to get involved or find out more, please visit the Sustainability pages on LibNet: https://www.ucl.ac.uk/libnet/about/committees/sustainability

The Green Impact scheme is continuing to grow at UCL as more and more teams participate from across the university. As noted above, Library Services has performed very well, and for the first time the department as a whole was awarded a Gold award. Green Impact is also competitive, in a good-spirited way – UCL’s PALS Green Impact Team have consistently been the best-performing department at UCL. They shared the first prize in Green Impact in 2018, as joint winners with the Office of the Vice-Provost (Advancement). Can Library Services do better next year? The answer depends on each of you. During the event yesterday, there was a lot of emphasis on how small steps, individual actions, might seem trivial in isolation. But when those small actions are multiplied by 350 Library Services staff, or 50,000 in UCL’s community of students and staff, collectively those actions make a big difference.

And finally, to try and reduce the 1 million single-use cups which are thrown away every year at UCL, since Monday 03/09, UCL outlets are pricing single-use cups separately. So save money by using a reusable cup! More information is available at: https://www.ucl.ac.uk/greenucl/what-we-do/sustainable-food/ditch-disposable

The Pro-Vice-Provost’s View

PaulAyris14 August 2018

Library Strategy 2015-18: how did we do?

The Library Strategy 2015-18 formally ends in August 2018. In it, we set ourselves 94 goals to be delivered by the end of the Strategy period. How did we perform against our objectives? Our aim was to complete 90% of the Actions during the Strategy period. Here is an analysis of what we actually achieved.

There were 6 Key Performance Areas (KPA):

  1. User experience
  2. Staff, equality and diversity
  3. Finance, management information & value for money
  4. Systems and processes
  5. Sustainable estate
  6. Communication, Open Access & outreach

The results were as follows:

KPA Done Green Amber Red Total
1 16 3 0 0 19
2 17 2 1 0 20
3 14 1 0 0 15
4 12 4 1 0 17
5 8 0 1 1 10
6 12 0 1 0 13
Total 79 10 4 1 94

Done = Action performed

Green = Action not completed in Strategy period, but fully expected to be completed in the coming months

Amber = Difficulties meant that the desired Action could not be fully completed

Red = Difficulties meant that Action was impossible to complete

Taking the Done and Green Actions together, this means that 95% of the Action lines in the Implementation Plans for the 6 KPAs have been delivered.

There are many, many fine achievements to record. Speaking personally, let me highlight just one which has been particularly successful.

Sustainable Estate Action 5:

Objective:

We will continue to seek opportunities to develop new learning spaces. Library will benchmark provision against international competition.

Result:

£1.4M additional funding agreed for learning space projects in summer 2018. In total, an additional 534 study spaces were opened during 2016-17 across UCL Library Services, mostly completed in summer 2017. Ratio of students:seat will be better than the Russell Group average after the New Student Centre opens in early 2019.

The Library, Houghton Hall, Norfolk

This is a tremendous outcome. The 2018 NSS results for UCL were recently published. Q19 is: The library resources (e.g. books, online services and learning spaces) have supported my learning well. The level of satisfaction expressed by UCL students was 85%, up 2% on last year’s score. One of the reasons for this is undoubtedly the increase in learning space provision which the Library can offer. And we hope that this improvement will continue into 2019, when the New Student Centre opens in February with 1,000 new digitally-enabled learning spaces.

There are many narratives like this that can be constructed to illustrate the tremendous work that all members of Library staff have done to deliver the 2015-18 Strategy.  I have enjoyed attending departmental and team meetings, along with colleagues, to discuss strategic directions. The feedback and suggestions we have received are excellent and we will take note of them as the new Strategy is developed in detail. I thank you for your contribution and look forward to working with you all in the new Strategy period, once the new Library Strategy is signed off by Library Committee in the autumn term.

Paul Ayris

Pro-Vice-Provost (UCL Library Services)

CESB Summer Projects Update

Collette E MLawrence3 August 2018

Science Library Basement – Staff Lockers

Due to refurbishment taking place, staff lockers located in the basement will need to be emptied by Friday 10th August 2018. If you do not have access to the basement via the staff lift, a member of the buildings team will be at the ground floor staff lift at 10.00am  throughout next week to allow access. The contractors will be moving the lockers and relocating them to the short-loans area in the Science Library Café.

Science Library Entrance

As you may be aware, work has started on the refurbishment of the Science Library entrance, new security gates and security area are being installed. A new desk area and swing gates are being installed by the membership desk. On Thursday 9th August 2018 the current Service Desk will be relocated to make way for preparation works for the delivery and install of the new desk. On Thursday 9th August 2018 there will be no Membership or Enquires service available while the desk is being relocated.

LaSS Library

Refurbishment has started in the reception area and new window installation, with new power to desks in the reading room.

Archaeology Library

New sustainable lighting is being installed throughout the library and reading area, using energy efficient LED lamps throughout.

If you have any queries please contact Phil and Ricky, phil.watson@ucl.ac.uk, r.estwick@ucl.ac.uk 

UCL celebrates achieving EcoCampus Platinum accreditation

Benjamin G MMeunier9 July 2018

UCL is celebrating achieving EcoCampus Platinum accreditation to the new ISO14001: 2015 standard following a successful external audit on our Environmental Sustainability Management System.

The Environmental Sustainability Management System (ESMS) is at the heart of embedding sustainability across the university.  It offers a systematic and transparent way of managing our environmental objectives and targets, reducing the impacts and supporting compliance against environmental legislation. You can find out more about the UCL ESMS here.

The accreditation is a huge accomplishment as it covers all activities across all of UCL’s UK operation. Having previously attained compliance to the 2004 standard, achieving the 2015 standard further demonstrates the commitment and leadership for sustainability which exists at the university.

The UCL Sustainability Team have sent a thank you to all the staff, departments and partners involved in the audit process, who took time to demonstrate how the ESMS is embedded throughout UCL – from catering to laboratories, from libraries to construction sites. Within our department, the work of the Library Services Sustainability Committee is crucial to coordinate our sustainability work. By taking part in Green Impact every year since the initiative was launched, Library Services colleagues (members of the committee, but also many staff who have demonstrated commitment to environmental sustainability outside of this group) have supported this accreditation. At a recent site visit in one of UCL’s newly refurbished biomedical buildings, I noticed that the open plan office included an area for their local “Green Impact” achievements and resources. The shelf was rather sparse as the team had only recently moved in but some of the resources in pride of place were UCL Press monographs on the role of the city in Sustainable Food Systems and on Articness and how the people on the Arctic are experiencing global change…

UCL is not resting on its laurels, and work to improve our sustainability continues. Site libraries are working to submit the Green Impact worksheets for 2018 this week, and we will present a complete departmental return to the UCL Sustainability team in future years. This will help to continue to recognise our engagement and continuous improvement in environmental matters whilst minimising the bureaucracy around our annual submissions.

Well done to all involved in work on Green Impact or sustainability more generally – this award is a significant achievement for UCL as a whole and, as can show from our annual performance in Green Impact, Library Services colleagues have been actively involved in this success.

Certificate EcoCampus Platinum – UCL