X Close

LCCOS staff news

Home

Menu

Archive for the 'Student Experience' Category

Subject Guides: a Refresher / Introduction

Lindsay Ure18 November 2022

It has been 2 years since we moved our Library subject guides over to the LibGuides platform and the Subject Guides Group thought this would be a good time introduce them to wider LCCOS colleagues and any Library staff who have joined us recently, while also providing a refresher for anyone who needs it. If you haven’t already, we encourage you to take a look at our guides.

What are subject guides?

Subject guides are a starting point for finding key library resources on a particular subject or discipline. Individual guides are developed and maintained by Subject Liaison Librarians and Site Library teams. Additionally, there is a  Subject Guides Group, that provides oversight and support to guide authors, as well as looking at future enhancements to guides as a whole.

What is in a subject guide?

In addition to key databases, you can find information about ebooks, locations of physical book collections, journals/ejournals, databases, audio-visual resources, special collections, and other libraries outside UCL that hold relevant resources. Subject guides don’t just list resources though. They include guidance on literature searching, and referencing, and refer students to our LibrarySkills@UCL web pages where appropriate for further support.

Screenshots of subject guide web pages

When might I use a subject guide?

  1. If you receive enquiries about finding library resources on a specific subject (e.g. via LibChat, or LibAnswers), subject guides can help you to identify who to refer enquiries to, while also providing the enquirer with a starting point for independent research.
  2. If you are doing independent research yourself, for academic study, or related to your role, our guides could be helpful to you.

We welcome your comments and suggestions. Contact the guide owner if your feedback is about a specific guide, or Lindsay Ure if you want to share your thoughts about our guides overall.

NSS 2021/22 Results: back on track!

June Hedges27 October 2022

Results of the NSS 2021 have been shared with the UCL community. This survey was open to students January to April 2022; final year students at UCL in 2021/22 still faced disruptions due to the COVID pandemic. However, their feedback, in the form of satisfaction ratings, via the NSS survey puts UCL back on track with improvements in almost all categories.

Overall satisfaction with UCL came in at 77.6% (up from 72.7 in 2021), but this remains on a par with a sector average of 75.4%, and slightly above the Russell Group average of 76.7%

Learning Resources, always one of UCL’s strongest categories has regained its place as the highest scoring category for UCL.

The three highest scoring areas in the 2022 survey were:

Category 2022 2021 2020 Difference
Learning Resources 86.2 77 86.9 9.2
Teaching 81.2 80 81.9 1.3
Learning Opportunities 79.8 78.5 80.1 1.2

Further good news for LCCOS, is that Question 19, which relates to library resources, achieved the highest satisfaction rating within the UCL results set.

Top 3 scoring questions %
19. The library resources (e.g. books, online services and learning spaces) have supported my learning well. 88.6
20. I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to. 87.2
3. The course is intellectually stimulating. 86.7

A breakdown of the questions within the Learning Resources category offers further reassurance that the 2021 results were an outlier resulting from a disrupted year for finalist. The satisfaction rating for the “library-related” question (Q.19) remains the highest within the category, as it has always been. Results for all questions have regained ground and are back at levels that we would expect. This result puts us second of the 22 Russell Group universities for Learning Resources.

Breakdown of the questions within the Learning Resources category
Question UCL 2022 % agree UCL 2021 % agree UCL 2020 % agree Change vs last year
Learning resources 86.2 77.0 86.9 11.2
18. The IT resources and facilities provided have supported my learning well. 83.1 74.4 82.3 8.8
19. The library resources (e.g. books, online services and learning spaces) have supported my learning well. 88.6 79.6 88.5 9.0
20. I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to. 87.2 77.7 90.1 9.5

This results set is excellent news for LCCOS, and testament to the continued efforts of all colleagues to deliver excellent services and support to UCL’s students.

Main Library first floor lobby entrance painting works

Phil Watson21 September 2022

Please be advised that from 09:00 this morning, the 21st September 2022, the first floor lobby area, Main Library entrance, there will be the completion to the painting works taking place.

The painting will only take place on the side of the exhibition case, meaning the works will not impact on the entrance, the lift, or restrict access in any way, and opening hours will remain as per usual.

The works will take 2-3 hours to complete and will be non-intrusive.

We apologise for the short notice to these essential works, if you do experience any issues in relation to this project, please do not hesitate in contacting a member of the F&P team and we will be more than happy to assist you.

Student Centre deep cleaning of carpets

Phil Watson2 September 2022

We have recently been working alongside Sodexo to improve the flooring surfaces around our spaces and we are pleased to inform you that we will now be focusing on the Student Centre.

This coming weekend, Saturday the 3rd and Sunday the 4th September, we will be carrying out a deep clean to all of the carpets in the public spaces within the building, to help us ensure all spaces are meeting the best environment possible for our staff and students, and enhance the student experience, ready for the new academic year commencement on the 26th September 2022.

In order for us to carry these works out, safely and to ensure the space is cleaned thoroughly, we will be closing off floors, one floor at a time, throughout the weekend, as programmed below:

4th, 3rd & 2nd  floors will be cleaned on Saturday 3rd September, between 05:00-15:00

1st, B1 & B2 floors will be cleaned on Sunday 4th September, between 05:00-16:00

If you require any further information please contact the F&P team and we will be more than happy to assist you.

Our team information can be found at the following link Facilities & Project Team

 

Further updates on the Main Library closures

Phil Watson18 August 2022

Dear Colleagues,

Unfortunately, due to Quad closures by Estates, a change to dates has been necessary in regards to the redecoration of the Main Library stairwell, there is also a further closure required to allow for the hard floors to be cleaned:

We have received confirmation from the UCL Campus Experience & Infrastructure team (CE&I, part of UCL Estates) that contractors will be redecorating the Main Library entrance stairwell. In order to carry out these works safely, and to keep access to the Main Library during the works, a scaffold will be erected with a deck over the stairs. This deck will be sealed with plastic to ensure no debris or paint can fall on users or the stairs. Vacuums will be used while sanding down and making repairs to the walls. The lighting will also be cleaned, repaired and re-fixed.

To erect the scaffolding the Main Library will be closed on Saturday 20th August 2022 all day. The library will reopen as normal on Sunday 21st August at 11am. A second closure on Saturday 27th August 2022 will be required to strike the scaffolding, again the library will remain closed all day.

Even though the scaffold will be removed on the 27th August, redecoration works will continue at lower level for another week, until the 3rd September, however, the library will remain open as usual, whilst these lower level redecoration works are carried out, unless otherwise stated and communicated.

Also, on Saturday the 27th and Sunday the 28th August, the Main Library will be closed in order for the essential deep cleaning of all hard floors in corridors, landings, stairs, the Flaxman Gallery, reading rooms, toilets and public spaces. This is in partnership with the Estates department and Sodexo, the cleaning contract company, to ensure the floors are in the best of health for the start of the new academic year.

Due to the bank holiday the library will reopen on Tuesday the 30th August at 08:45.

These are essential works to help us strive to maintain the health & safety of all of our students and staff and to ensure our spaces are kept to the highest level possible.

If you have any questions in regards to this project, please contact the F&P team and we will be more than happy to assist you

Our team information can be found at the following link Facilities & Project Team

Facilities & Projects Team Blog: CORRECTION TO DATES – CLOSURE OF MAIN LIBRARY, Saturday 20th August & Saturday 3rd September2022

Jay Woodhouse3 August 2022

Unfortunately, we have just received an update from the Estates department, a change to dates has been necessary in regards to the redecoration of the Main Library stairwell, the corrected dates are listed below:

MAIN LIBRARY CLOSURE: redecoration of the entrance stairwell, Saturday 20th August & Saturday 3rd September 2022

Our team information can be found at the following link Facilities & Project Team

We have received confirmation from UCL Campus Experience & Infrastructure (CE&I, part of UCL Estates) that contractors will be redecorating the Main Library entrance stairwell. In order to carry out these works safely, and to keep access to the Main Library during the works, a scaffold will be erected with a deck over the stairs. This desk will be sealed with plastic to ensure no debris or paint can fall on users or the stairs. Vacuums will be used while sanding down and making repairs to the walls. The lighting will also be clean, repaired and re-fixed.

To erect the scaffolding the Main Library will be closed on Saturday 20th August 2022 all day. The library will reopen as normal on Sunday 21st August at 11am. The works will take two weeks and a second closure on Saturday 3rd September 2022 will be require to remove the scaffolding. The library will reopen on Sunday 4th September at 11am.

These are essential works and help us strive to maintain the health & safety of all our students and staff.

If you have any questions in regards to this project please contact the F&P team and we will be more than happy to assist you.

Facilities & Projects Team Blog: SCIENCE LIBRARY CLOSURE: 23rd July 2022 & 24th July 2022

Collette E M Lawrence22 July 2022

SCIENCE LIBRARY CLOSURE: DMS WATSON BUILDING Main drain descale cleaning Saturday 23rd and Sunday 24th July 2022

Our team information can be found at the following link Facilities & Project Team

We have received confirmation the UC Estates and the contractor with regards to essential work taking place.

This weekend will see the annual main drain, descaling and cleaning taking place in the Science Library from 0830hrs, Saturday 23rd July 2022 and Sunday, 24th July 2022 for the whole weekend. The works will be carried out by Kent Drainage Ltd, under instruction from Estates.

This will mean that all the toilets in the building will have to be shut down, so it has been decided to close the Science Library for the duration of the works, and reopen at 0845hrs, Monday, 25th July 2022.

These are essential works and help us strive to maintain the health & safety of all our students and staff.

If you have any questions in regards to this project please contact the F&P team and we will be more than happy to assist you.

Chair replacement project, Main Library

Phil Watson20 July 2022

We are delighted to announce the replacement of 384 old, defunct, tired chairs, for new, modern, comfortable, cantilever chairs in the Main Library, across most areas of the first and second floors, this does not include the Donaldson, Jewish or Dutch reading rooms.

This will enhance the look of the library, while creating a modern environment with maximum comfort, which embraces the student experience.

The chairs will be the same model that we have recently installed in the Dutch reading room and lobby, and in the SSEES Library, which have been very popular, with both students and staff.

The install will take place over two days, on Monday the 25th July, starting on the second floor and then Thursday the 28th July, installing the first floor.

In order for the install to take place, safely, we will be closing the library on both days, and reopening at 14.00, opening hours will be as follows:

Sunday 24th July: 11.00-21.00

Monday 25th July: 14.00-00.00

Wednesday 27th July: 08.45-00.00

Thursday 28th July: 14.00-00.00

If you have any questions in regards to this project please contact the F&P team and we will be more than happy to assist you.

Facilities & Projects Team Blog – Flaxman Gallery Clean 11th July 2022 – 22nd July 2022

Collette E M Lawrence8 July 2022

Flaxman Gallery Clean 11th July 2022 – 22nd July 2022

Our team information can be found at the following link Facilities & Project Team

We have received confirmation from the Head of Collections with regards to work taking place next week.

From Monday 11th July 2022 until Friday 22nd July 2022 there will be conservators cleaning the statue and plasterwork in the Flaxman Gallery. They will  be using a small scaffolding tower to get up to the higher plasterworks, but there will be a clear route maintained across the Flaxman on either side.

The scaffold delivery is booked for Monday 11th July 2022 and will arrive anytime from 8am onwards. The project is scheduled to run for 2 weeks until the 22nd July 2022

If you have any issues or queries regarding this please contact your building manager or the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

St. Valentine’s Feedback Campaign – February and March 2022

simon.bralee.1529 June 2022

During a St. Valentine’s Day campaign this year, colleagues reached out to our customers to ask them what they love, or don’t love, about our libraries. They were encouraged to submit comments with attractive displays and the chance to win a £10 voucher.

194 feedback slips were submitted across 9 of our libraries, and although this wasn’t a large enough sample to be representative of all customers, it does highlight some areas where we are doing well, and other areas where there are opportunities for improvement.

The majority of comments were positive, with 61% stating that they love our libraries, 21% wanting to break up with our libraries, and 18% having mixed feelings!

The most prominent message, 29% of all comments, was an appreciation for the work of staff, emphasising how important these interactions are to the experience of using our services and facilities. Comments included the following:

  • Love the library staff. They go out of their way to help. <3 Thank you
  • All the lovely staff members! The library has given me a friend and really helped me so much this year! Thank you!
  • I like the kind staff who smile at me in the mornings.

The most common topics by number of comments were:

Summary of common topics from the comments
Love Break-up
1. Staff – 57 1. Temperature – 16
2. General Facilities – 25 2. Noise – 9
3. IT Facilities – 13 3. Lack of Places to Eat – 7
4. Collections – 11 4. Opening Hours – 6
5. Quiet – 11 5. General Facilities – 5

A summary report for the St. Valentines feedback campaign  is available. This report was revised on 01/07/2022.

Thank you again to everybody who took part in this campaign! We will be planning new feedback campaigns for 2022/23.

Lass

The LaSS Library Feedback Display

 

Pie

Volume of feedback by “Love”/”Break up” or “Both”: 119 Love, 40 Break up, 35 Both.

Post written by Jonathan Fowles. (Post updated on 04/07/22)