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Desktop IT support for Library Services staff

MargaretStone24 May 2019

Image of all in one EAPThe support arrangements for library staff desktop IT equipment have changed slightly, as outlined in the Core Brief for May.  Please note that this is in addition to (and complementary to) recent changes in support for Alma and other digital library services.

In summary, the first points of contact are as follows:

  • for support for Desktop@UCL hardware and software, contact servicedesk@ucl.ac.uk as this forms part of their standard service
  • for support for non-Desktop@UCL hardware and software, contact Library IT support (the usual address, listed on LibNet)
  • for ordering, disposal, liaison and escalation with ISD, again contact Library IT support.

This information will be kept up to date on our IT for Staff pages on LibNet.

UPDATE: Aleph outages Jul/Aug

MargaretStone5 June 2017

Further to the recent post on Aleph outages this summer, it has been necessary to change one of the dates.

Aleph will not be available at the following times:

  • Monday 31 July 0900 – Thursday 3 Aug 0900, although the work may finish earlier.
  • Monday 14 August 0900 – 1300 and at risk for the rest of that day.

Please see the earlier post for implications of the outages, but note that Aleph will be available on Monday 24 July after all.

Sorry for the inconvenience this will cause, as part of the UCL-wide datacentre migration project.  As ever, do bring any queries or concerns to the Digital Libraries Team, through section heads.

Aleph outages Jul/Aug 2017

MargaretStone26 May 2017

As part of the ISD datacentre migration project, the live Aleph server will be migrated on Monday 31 July.  This means that Aleph will be unavailable for two periods:

  • Monday 24 July 0900-1300 for preparatory stages
  • Monday 31 July 0900 – Thursday 3 Aug 0900, although the work may finish earlier.

We have allowed a large window for the migration in order to complete standard checks and ensure thorough testing of all migrated functionality, allowing for any anomalies to be addressed.  The Digital Libraries Team has appreciated the work of colleagues on testing the server migrations so far, including the Aleph test server, as this work has contributed to a better understanding within the ISD project team and Ex Libris of the unique challenges of migrating these services into the new datacentre environment.

During the Aleph outage, services will be affected in the following ways.

  • Offline circulation within the Aleph client will still be available for loans and returns, but no other Aleph staff functionality
  • Self-service loans and returns will not be available.
  • Reading list pages will not display availability of items.
  • Explore will not display up to date availability information. Holdings and locations information will be available in the Details tab rather than the Locations tab.  Users will not be able to sign into Explore to access their account, place requests, book rooms or renew their items online.

However,

  • Access to e-resources (ejournals/ebooks/databases/digital collections) will be retained.

If you have any queries about working around the outage periods, do raise them with the Digital Libraries Team via section heads, as this will help to co-ordinate any related work.  Public information will be made available nearer the time.

Changes to ISD ‘MyAccount’ password services

MargaretStone28 September 2016

Desktop@UCL screenshot 1Over the next few weeks, substantial changes will be made to the arrangements for resetting forgotten or expired passwords for UCL computing accounts.

Firstly, the option to reset a password by obtaining a token from a departmental computer rep will be removed.  Instead, you will need to register your mobile phone number with the MyAccount service, so that it can be used for issuing a code directly to your phone in the event that you forget your password or it expires.  This has the benefit that forgotten/expired passwords can be reset at any time, even during UCL closure periods.  Regular password changing is unaffected.

I will notify you when the new service becomes available, and at that point you should register your number.  If you need to reset a forgotten/expired password in future and have not registered a phone number, you will need to visit the ISD Service Desk in person.

Secondly, you will be able to set a longer password (up to 30 characters) and the stronger your password, the longer you can keep it for.

Role accounts are included in these changes.  Owners can register a phone number against these in the same way.

For full information, see the MyAccount FAQs.

New printers for Library Services staff

MargaretStone15 July 2016

print-ucl-logo

New printers for staff are being installed across the Library sites starting today,
Monday 18 July
.  This is the staff arm of the print@UCL service which has been available to students for some time.  We will be adopting two main types of device: some multi-function devices (MFD) which provide printing, scanning and copying; and some new laser printers, for bespoke printing such as from Aleph at issue desks.

The new service is described by ISD as ‘a sustainable and highly available print service that allows UCL’s staff and students to print, copy, scan and fax quickly and easily‘ and aims ‘to improve quality of services through standardisation on newer, more efficient and secure technology, and contribute to a greener and more eco-friendly environment‘.

The timetable for installation is below.  Each site has nominated two or more ‘print reps’ who will be the liaison contacts for any technical issues and for managing printer toner.  The installation will be done by Xerox, ISD’s contractor, working with the Library IT support team.  Print reps will be kept informed of timings and arrangements.  In some cases, sites have opted not to receive new printers as they already use print@UCL via student MFDs.

What does this mean for me?

  • Xerox staff will provide ‘floor-walking’ assistance on the delivery day, to help you connect to the new printers.
  • Non-MFDs will be set up in a very similar fashion to current laser printers.
  • If your printer is being replaced by an MFD, you will first need to note its location, which may be different from your existing printer.  We have taken into account the forthcoming office moves.  There are slightly fewer devices in the new service, but if you print to the print@UCL queue you can retrieve your printing from any print@UCL device (staff or student) and the process is secure as the print is only released when you swipe your UCL ID card.
  • If you will be using an MFD, you need to ensure your UCL ID card is registered with the service by tapping it on the card reader of any MFD and following the instructions on the screen.  If you have previously done this on a student MFD, you will not need to register again.  More information is available on registering your card.
  • If you are using a managed UCL computer or desktop, you simply need to select the print-UCL queue when you print your document.  You can then retrieve your printing from any MFD, staff or student.
  • If you are using a non-managed computer, follow the instructions on setting up the print queue.

Other features of print@UCL

Reporting problems with print@UCL

Please report any problems when using the service to the ISD service desk, x25000, servicedesk@ucl.ac.uk
They will involve local print and paper reps as necessary.

Timetable for installation

Monday 18 July – Science
Tuesday 19 July – Main
Tuesday 19 July – Cruciform
Wednesday 20 July – Special Collections Reading Room
Thursday 28 July – IOE
Tuesday 2 August – Wickford
Tuesday 2 August – Ear Institute
Tuesday 2 August – LaSS
Tuesday 2 August – SSEES
Tuesday 2 August – Bartlett
Wednesday 3 August – Orthopaedics
Wednesday 3 August – Royal Free

 

Laptop loans in the Main Library

James CHenderson18 March 2015

Monday 16th of March saw the launch of laptop loans services in the Main Library.  This incentive amounts to a tacit expansion of library study spaces, by allowing students to roam free with borrowed technology.  We can expect the British Museum, British Library and the other public locations in the Bloomsbury area – perhaps even a few coffee shops – to welcome those with essays to write and research. 

24 gleaming machines are housed in an imposing steel cabinet with just enough of 1970s Doctor Who about it (there are breathing holes) to be charming.  We anticipate the venture will be a great success, as it provides not just a computer for those that might not have one but also the possibility of escape from the building noise currently worrying the main library.

 Curfew for the laptops is 10.00pm.  They must be returned to the drawer from which they were taken and connected to a power supply for the return to be completed.  The same card is needed for issue and return, which should ensure that they are treated with care rather than being handed round like a bag of jelly beans.  As the machines are programmed to reset themselves after every use, to clear files and so forth, students will be advised to save work to memory sticks or make use of cloud services.

 Any members of library services who would like a demonstration should feel free to talk to the assistants at MID, who will be glad to give them a run through. 

Further details are available here:

http://www.ucl.ac.uk/library/laptop-loans

IMG_4867

Outlook Calendar permissions

MargaretStone6 February 2015

Recently-received information from ISD:

To allow library colleagues across all sites to view your Outlook calendar entries in full, to facilitate meeting arrangements, it is necessary to add three distinct groups to your permissions.  This is because IOE and Institute of Neurology colleagues are not added automatically to the all-library group.  Steps are as follows:

  1. In Outlook calendar, open ‘Calendar Permissions’ from the toolbar
  2. Open ‘Permissions’ tab and click ‘Add…’
  3. Search for ‘=Library.SG.All’ and click ‘Add->’ then search for ‘=IoN.SG.LibraryStaff’ and click ‘Add->’, then search for ‘=IOE.SG.LibraryStaff’ and click ‘Add->’
  4. Click on each of these three entries in your list of permissions, and change the ‘Permission level’ to ‘Reviewer’ to enable colleagues to view your entries (and not just Free/Busy Time).  You can see the levels of permission associated with this profile in the boxes below the ‘Permission level’ field.
  5. Click on ‘OK’ to apply.