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eXperience eXchange 2020 – bookings now open

Angela Young21 April 2020

Join experience exchange logoour first ever online eXperience eXchange on Wednesday 20 May 2020, 10.00-11.30am.

eXperience eXchange – what happens?

Library staff come together to share ideas and good practice about library skills training and liaison activities through short presentations or other activities. For the first time this year the eXperience eXchange will be taking place completely online, with no limit to the number of library staff who may attend.

How will it work?

As usual we invite colleagues from across Library Services to give short presentations (5-7 mins) to exchange their experiences, ideas or feedback from events relating to library skills training and liaison activities. The event will be delivered using Blackboard Collaborate. If you have not presented using Blackboard Collaborate before, this is the perfect opportunity to try it out with peers as your friendly and supportive audience.

If you’d rather not present, you can attend as an attendee only.

Is there a theme?

This year we invite contributions relating to any aspect of library skills training and liaison activities, but we particularly welcome contributions relating to the online or remote delivery of these services. Ideas for presentations include:

  • Something new you have tried to implement, or that you would like to try out in an online environment.
  • A report back from a training event or conference you have attended.
  • A review of an interesting article you have read.
  • How you have been working to develop your own teaching or liaison skills.
  • Using new technologies in training or liaison.

How do I join the event?

Full joining instructions will be provided. You will need:

  • A computer / mobile device with Internet access and sound (speakers or headphones).
  • If presenting you will also need a microphone (internal laptop / mobile device microphone or headset microphones are sufficient).

How do I sign up?

Simply complete the registration form and we will send you full joining instructions.

Tackling Bullying & Harassment and fostering a positive workplace

Benjamin Meunier15 January 2020

Following from the first “Where Do You Draw the Line?” training session last October, the Library SMT welcomed Kelsey Paske (Preventing Sexual Misconduct Manager) at its November meeting. Kelsey briefed SMT on the Report+ Support tool which UCL launched in March 2019 to help members of the UCL community to report instances of bullying or harassment, and to provide guidance on how to deal with this. This was a helpful presentation from the UCL Equality, Diversity and Inclusion team, which set the context for a wider discussion and for the Library SMT to endorse four recommendations described below.

One of the key points made by Kelsey was that practice needs to be embedded in order to ensure change. This theme was also discussed at the Staff Survey Action Group, where colleagues stressed the importance of ensuring that all staff are aware of how UCL defines bullying and harassment, that it has no place at UCL and how everyone in the institution has a part to play in tackling bullying and harassment. Training and communication are being rolled out, you may see information on the intranet and on screens within library sites. It is worth reiterating that this work will not end with the training or communications campaign, and will continue until it is part of the UCL culture, so that each of us is able to recognise where unacceptable behaviour happens and knows how to challenge it.

One Library manager who attended the “Where Do You Draw the Line?” session suggested that focusing on a positive organisational culture is another way to help address issues such as bullying and harassment. At the University of British Columbia, an Exceptional Workplace Committee worked on initiatives to build a positive organisational culture on an ongoing basis, including working with an organisational change consultant in facilitating sessions with library staff about core values and behaviours. Exceptional workplace continues to be a part of the Library’s strategy: https://about.library.ubc.ca/workplace/. This type of approach may help Library Services to progress work on creating a positive culture, including tackling bullying & harassment, in a sustainable way for the long-term.

Fiona Ryland, UCL’s Chief Operating Officer, has set out the One PS vision for UCL:

“To make UCL a great place to work and study, where what I do enables our people to do amazing things, every day.”

In line with that aspiration to make UCL a great place to work and study, the Library SMT agreed a number of actions which are being progressed thanks to the Library HR Team:

  1. All Library SMT members will complete “Taking the lead” training, a bullying and harassment prevention workshop designed for senior leaders in UCL
  2. All Library Services staff will complete “Where Do You Draw the line?” training. Sessions will be scheduled and advertised in the coming months.
  3. Library Services will explore opportunities for improving staff engagement and fostering a positive work culture with consultant Wayne Clarke (Founding Partner, The Global Growth Institute, who has been commissioned by Fiona Ryland on the theme of making UCL “a great place to work”)
  4. The Library SMT HR Working Group will look into how the different initiatives to make UCL Library Services a great place to work are brought together with appropriate oversight

The minutes of the SMT meeting are available on LibNet, where you can also find the minutes of the Staff Survey Action Group meetings. Further information will be disseminated in due course to advertise the training sessions referenced above and we will share further progress updates as we make progress on this important work to eradicate bullying and harassment from UCL.

 

The Pro-Vice-Provost’s view

Paul Ayris11 December 2019

Library Services staff shine at UCL Professional Service Awards 2019

The UCL Professional Services December Awards took place on Tuesday 10th December at Elvin Hall in the UCL Institute of Education. Fiona Ryland, Chief Operating Officer, presented the awards at a well-attended ceremony complete with mince pies and prosecco as well as the UCL Jazz Society.

In her introductory remarks, the COO stressed that the One PS vision is for all colleagues in professional services to feel part of one community across UCL (including staff based in central Professional Services Divisions, Vice-Provosts’ Offices, Faculties and departments). As the quality of the nominated entries showed, UCL has some outstanding people working for the university. The key focus for improvement is not the people but the systems, policies and environment within which we operate.  Fiona also highlighted the Improvement Board as an example of how UCL is gathering input from all staff to identify key issues and make a difference to how things are done at UCL.

The awards were based on the UCL Ways of Working, with 7 awards presented on the day. Library Services staff were well-represented in the shortlisted entries. Out of over 170 entries from across all UCL Professional Services, there were 40 shortlisted nominations and 4 of these recognised exceptional work by Library Services staff. And as the winners were announced, it was a source of great pride that not one but two members of Library Services staff won awards!

Personal Excellence Award winner: Breege Whiten (joint winner with Caitlin Broadbent in Brain Sciences).

This award recognises a person who demonstrates integrity, outstanding service and commitment to UCL.

Breege is a librarian, who also volunteers for a number of key roles within Library Services, such as Departmental Equal Opportunity Liaison Officer (DEOLO), and Customer Service Excellence (CSE) Champion, on top of the day-to-day management of her library team.  She takes all of her roles very seriously, and actively lobbies to make Library Services fairer, more inclusive, more communicative and more reflective. She has also led on a number of the customer service initiatives, which helped in Library Services’ recent, successful application for CSE accreditation.

Community Spirit Award winner: Noel Caliste. This award recognises an individual who demonstrates an example of doing amazing things beyond the boundaries of UCL and makes a personal impact in the broader community.

Noel has organised the logistics, planning and operations of UCL’s attendance at London and Black Pride during July 2019. This attendance was the largest and most visible representation UCL has ever undertaken at both LGBTQ+ Pride events. Without this enormous effort to produce new and inclusive publicity materials (e.g. BAME LGBTQ+ staff specifically represented in logos), essential refreshments and hospitality, create important health and safety overviews and overseeing responsibility for a group of 60 staff, students and supporters on the day itself, UCL would not have been represented at this event.

As a volunteer, leading UCL’s largest and most active equality Staff Network, his efforts in this event planning, management and delivery have been included in UCL’s entry to the national benchmarking tool of LGBTQ+ employers (the Stonewall Employers Index). This voluntary work has been undertaken around his full-time role and its value stands UCL on a greater footing in LGBTQ+ equality awards and in being increasingly acknowledged as a fully inclusive employer.

I personally have conveyed my congratulations to all successful colleagues and I do so again. Special congratulations to Breege and Noel for their work which has been recognised through these awards.

Paul Ayris

Pro-Vice-Provost (UCL Library Services)

UCL 2034 Progress Report

Benjamin Meunier4 December 2019

UCL has published the Progress Report 2019, highlighting some of UCL’s key achievements and steps towards realising the vision set out in UCL 2034. Highlights in this year’s report start with a Library Services initiative, the UCL Open megajournal as an example of academic leadership. You can see the review on the 2034 website at https://www.ucl.ac.uk/2034/progress-report-2019

Here’s a summary:

Principal Themes 

  1. Academic Leadership
    UCL Open’s Megajournal – The Constitution Unit’s role in a think-tank for Northern Ireland – Forming closer ties with the European Space Agency
  2. Integration of Research and Education
    Posters in Parliament – UCL’s 1000th Arena Fellow – the Bloomsbury Theatre and Performance Lab
  3. Addressing Global Challenges
    Antiretroviral treatment preventing the transmission of HIV – Developing a legal tool to protect refugees’ rights – Helping an indigenous community restore parts of Brazil’s Atlantic Forest
  4. Accessible and Publicly Engaged
    Public art at UCL – Growing community-university partnerships in East London – Building robots inspired by nature
  5. London’s Global University
    Working with Camden to drive innovation and social change – planning approval granted for new UK Dementia Institute – “Cosmic Coffee”
  6. Delivering Global Impact
    The RELIEF centre working to better integrate the forcibly displaced – Tackling chronic pain in children – Biogas project awarded Horizon 2020 funding

    Key Enablers

    1. Best Student Support – the Accommodation team’s Welcome programme
    2. Valuing our Staff – Welcome to UCL programme for onboarding new staff
    3. Financing our ambitions – an update from the It’s All Academic campaign
    4. Excellent systems – new UCL Staff Intranet
    5. Sustainable estate – Transforming the IOE
    6. Communicating and engaging – the #MadeatUCL campaign

Staff Office Audit & Improvements

Jay Woodhouse4 December 2019

The Facilities and Project Team are undertaking an audit of the furniture and condition of all staff offices, as highlighted by the Liblist e-mail sent out on Thursday 28th November.

The aim of the audit is to create a baseline of staff office condition to aid with improvements. There is a rolling programme to bring all staff offices up to an acceptable standard for  condition of the room and quality of the furniture, to match those provided within Professional Services.

To this end ten offices in the Main Library have been redecorated and new carpets laid. Starting over the Christmas period six offices in the Science Library will receive similar treatment. The programme will then move on to another Library, to be decided.

“I Heart Consent” campaign launches today

Benjamin Meunier27 November 2019

Student Support and Wellbeing and Students’ Union UCL are together launching the ‘I ❤ Consent’ campaign today (27 November).

The campaign encourages students to take a brief sexual consent online training course on Moodle – no longer than 15 minutes to complete. The aim of the training is to help promote healthy and respectful relationships within the UCL community and beyond.

The campaign will be promoted to students via digital screens and messages in myUCL and local communications?

Once students have completed the training, they will receive a ‘I ❤ Consent’ badge on Moodle.

If students come along to the Student Centre Wednesday 27 to Friday 29 November (this week) and show us their badge, they will be able to collect a reusable ‘I ❤ Consent’ cup and a free hot drinks voucher!

The training does cover some difficult topics, so if a student needs support around this, please direct them to the Report + Support website, which has much more information.

Tackling Bullying & Harassment at UCL: “Where Do You Draw the Line?”

Benjamin Meunier23 October 2019

On the 3rd October, I participated in a “Where Do You Draw the Line?” workshop facilitated by the UCL Equality, Diversity and Inclusion (EDI) team. Where do you draw the line? is a harassment prevention approach collaboratively developed by UCL, University of Cambridge, University of Manchester and University of Oxford.

The workshop was jointly led by Kevin Coutinho from the EDI team and Martin Moyle, June Hedges and myself on behalf of Paul Ayris. It was very well-attended, and room 417 was completely full with managers from across Library Services, including many SMT members.

Colleagues who attended reported that it was helpful. One participant wrote:

“Firstly, I’d like to thank SMT for funding this session for Library Services Managers. I found it to be really helpful and I appreciated being able to participate alongside members of SMT and other managers in Library Services.”

This event was organised by Jennifer Brown, our Departmental Administrator, as part of our broader action plan for responding to findings from the Staff Survey.

Further work is needed to help eradicate bullying & harassment entirely from Library Services. There is no place for this type of behaviour at UCL, and the aim is for all staff to feel empowered and confident in challenging and reporting any instance where they encounter bullying or harassment. Given the success of this training event, and based on recommendations from colleagues attending, we will look to organise further events to ensure all staff receive this important training. The Library SMT will also consider a range of suggested next steps at the end of this month to follow up on this important matter.

For more information on how to respond if you witness bullying or harassment, please visit LibNet.

If you wish to report something or find additional support information for students and staff, please visit the Report+Support pages.

By challenging inappropriate behaviours we can all play a role in ensuring that UCL is a harassment free zone.

 

HEA Fellowship: ‘Get on and write’

Angela Young21 October 2019

What is ‘Get on and write’?

This series of sessions is for any UCL library staff working towards their HEA Fellowship, or anyone interested in doing so. Each session will give you some protected time where you can focus on getting some work done towards your application whilst also getting some support from peers. It’s an opportunity to bounce ideas off colleagues, discuss what you might include in your application and find out more about HEA  Fellowship. Angela Young, Head of Library Skills, will be there to provide support from the perspective of someone who has been through the process already. There will be samples of successful applications from Library Services colleagues for you to look at. Every session is open to any library staff interested in applying for fellowship or who are at any stage in the application process. Sessions are in Room 417 in the Science Library on the following dates:

  • Thu 7 Nov 2019, 10.30-12.30
  • Mon 2 Dec 2019, 10.00-12.00
  • Tues 14 Jan 2020, 10.00-12.00
  • Wed 12 Feb 2020, 11.00-13.00
  • Tues 17 March 2020, 14.00-16.00

Come to as many dates as you like, and if you cannot make a whole session then it’s fine to turn up for part of it.

What is HEA fellowship?

If you don’t know much about HEA fellowship, it’s a nationally recognised award which gives you formal recognition for your commitment to professionalism in supporting learning and teaching in higher education? The UCL Arena Open programme, which is free to UCL staff, provides a route to Higher Education Academy (HEA) fellowship and is open to all staff at UCL who teach or support students’ learning, regardless of role or job title, so it’s relevant to all sorts of roles within Library Services. In addition to gaining you post-nominals, the process of applying means you reflect on your teaching and learning support work and develop your skills, identify areas for your future development and enhance your support of students so contributing to the user experience.

If you would like to attend any of the dates, please contact Angela Young to secure your place.

UCL commits to same pay and benefits for its cleaning, catering and security staff

Benjamin Meunier21 October 2019

Many colleagues will be aware of the recent consultation on how UCL could improve terms and conditions for outsourced staff. Indeed, a number of Library colleagues have been vocal in support of our security, cleaning and catering colleagues and advocated for changes to the current arrangements.

Today, it was announced that UCL has committed to ensuring that security, cleaning and catering staff will receive the same or equivalent pay and benefits as directly employed staff, following constructive negotiations with UNISON.

A statement is available on the UCL News pages.

There is also a staff page which gives more context to the issue and includes a feedback page. Collette Lux and her team will review feedback submitted here regularly and bring it to UCL SMT as necessary.

CILIP BAME Network Inaugural Meeting

ucylcli11 October 2019

I attended the CILIP BAME Network inaugural meeting on 12 September 2019. The event took place on UCL’s Bloomsbury campus and it was nice to see some UCL colleagues as well as bumping into a few familiar faces from other institutions.

The event began in earnest with an opening address from CILIP CEO Nick Poole followed by one from Shirley Yearwood-Jackman, chair of the newly formed CILIP BAME Network. She spoke passionately of her aspirations for this event and for the Network going forward. The meeting was then made up of a number of sessions.

Regina Everitt, Director of UEL Libraries and Learning Services, spoke about the findings of a SCONUL research report regarding the experiences of BAME staff in academic libraries.

Paul Byfield, Legal Knowledge Manager at the European Bank for Reconstruction and Development, advocated for social capital, professional networking and initiatives to promote work sectors where BAME staff are under-represented.

Emily Drabble, Head of Awards and Promotion at BookTrust Represents, discussed how this project is promoting BAME children’s authors and illustrators.

Marilyn Clarke, Head of Discovery Services at Goldsmiths College, talked about liberating the library and diversifying library collections. The idea is to challenge non-inclusive structures in knowledge management and their impact on library collections, users and services.

Ruth D’Rozario, at publishing group Hachette UK, explained how she set up a network for BAME staff in order to bring people together and build cultural awareness.

Refreshments were available throughout the meeting and the breaks in-between talks provided opportunities to network with other delegates at the event. Overall, this was an excellent forum to exchange knowledge and experiences with colleagues from different regions and sectors, hear from leading BAME influencers and learn more about the work of the BAME Network.

More details about the CILIP BAME Network and future events can be found at: https://www.cilip.org.uk/page/BAMENetwork