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Archive for the 'Staff, Equality, Diversity and Inclusion' Category

Facilities & Projects Team Blog – Flaxman Gallery Clean 11th July 2022 – 22nd July 2022

Collette E M Lawrence8 July 2022

Flaxman Gallery Clean 11th July 2022 – 22nd July 2022

Our team information can be found at the following link Facilities & Project Team

We have received confirmation from the Head of Collections with regards to work taking place next week.

From Monday 11th July 2022 until Friday 22nd July 2022 there will be conservators cleaning the statue and plasterwork in the Flaxman Gallery. They will  be using a small scaffolding tower to get up to the higher plasterworks, but there will be a clear route maintained across the Flaxman on either side.

The scaffold delivery is booked for Monday 11th July 2022 and will arrive anytime from 8am onwards. The project is scheduled to run for 2 weeks until the 22nd July 2022

If you have any issues or queries regarding this please contact your building manager or the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

Meet the Team: Library, Culture, Collections and Open Science (LCCOS)

Benjamin Meunier19 May 2022

In early Spring, Prof David Price facilitated a series of virtual “Meet the Team” events to help colleagues in different parts of Research, Innovation and Global Engagement (RIGE). One of these events, held on 10 March via MS Teams, focused on our work in Library, Culture, Collections and Open Science (LCCOS), to familiarise colleagues in other parts of RIGE with the role of LCCOS.

In order to provide all staff in LCCOS with an overview of our department, this blog post provides a short summary of the session. The slides are available at LCCOS Meet the Team.

Martin Moyle, Director of Services, opened the event, explaining that the LCCOS presentation would comprise a very brief overview of LCCOS and Library Services, followed by five short presentations highlighting specific areas of LCCOS likely to be of particular interest to RIGE colleagues.

He then gave a short introduction to LCCOS, which since December 2021 has brought together Library Services, UCL Culture, Research Integrity, Research Culture and Open Science.  He highlighted the size of the new  department – with 440 staff, by far the largest constituent part of the RIGE portfolio.

Martin went on to introduce Library Services, highlighting the fact that with 4.8 million annual visits to our libraries, UCL is the busiest university library service in the UK. He also emphasised UCL’s internationally important collections, the innovative services which Library staff provide (for instance ‘Click and Collect’ introduced during the pandemic) and the sheer scale of both physical and digital resources. We hold over 2 million print items and provide access to over 1.1 million e-books, plus 86,000 e-journals and 800+ databases! On Special Collections, Martin presented the team’s role in managing, conserving and making accessible 10,000 linear metres of rare books, archives and records. He emphasised that we hold one of the foremost collections of such material in the UK, and emphasised that they are not simply kept under lock and key, but are well used for teaching, research and outreach.

Charting the Library’s performance, Martin presented key metrics (National Student Survey, Postgraduate Taught Experience Survey, Postgraduate Research Experience Survey) which showed how UCL has outperformed other UK libraries in supporting users during Covid, although our NSS scores dropped to 79.9% from 88.5% pre-Covid. Surveys shows consistent high satisfaction with the online library and lower scores for the physical library, which we know is due to historic under-investment in physical spaces and ongoing challenges in providing enough study spaces for our ever-growing student cohorts.  He also highlighted the latest UCL faculty compliance with REF OA Policy at 88-96% as a measure not only of the OA Team’s success, but as a mark of successful partnerships across RIGE.

June Hedges, Head of Liaison and Support Services, amplified Martin’s introduction with a more in-depth overview of Liaison and Support Services, which includes Open Science, Research Data Support, Bibliometrics Support and Research Integrity as well as Academic Engagement, Library Skills, Teaching and Learning Support and Open Access Services. In essence, Liaison and Support Services are all about enabling the learning and research of the UCL community, whether that is introducing new undergraduate students to UCL’s libraries and our services during the induction period, or providing support for seasoned researchers when they come to publish their outputs. Teams within Liaison and Support Services. The teams within the group vary greatly in size, from a “team” of one supporting bibliometrics, to the many in the Open Access Team, but all of them actively collaborate and work with colleagues across RIGE and the whole of UCL. June briefly introduced each team and pointed to more information about their work (via web links).

Paul Ayris, Pro-Vice-Provost (Library, Culture, Collections and Open Science) then presented on Open Science, setting the international context and outlining UCL’s strategy and the role of UCL’s Office for Open Science. Paul set out the 8 pillars of Open Science, and described how LCCOS was able to support all of these through leadership, advocacy and engagement. Detailed information on the Office for Open Science and Scholarship is available at https://www.ucl.ac.uk/library/open-science-research-support/ucl-office-open-science-and-scholarship. Paul also illustrated UCL’s position as a leader in Open Access since 2000, based on a chart showing research output and the percentage of OA publications within each institution in the Russell Group. UCL has consistently topped this chart over two decades, with Oxford, Cambridge and Imperial jostling for the remaining top 3 places. Finally, Paul presented UCL Press as an example of the impact of Open Science: with over 5m downloads from 246 countries, the research published through the UK’s first fully Open Access university press is reaching a truly global audience. The success story of UCL Press contributes to UCL’s leadership role in Open Science and LCCOS will continue to develop this agenda over the coming years.

Frank Penter, Director of Operations (UCL Culture) gave a sweeping overview of Museums, Collections, Public Programme, Theatre and UCL Engagement. The team manages 8 cultural venues, including 3 accredited museums and the Bloomsbury Theatre as well as collections which encompass over 160,000 objects ranging from Ancient Egyptian dresses to Jeremy Bentham’s head! Frank presented how UCL collections are embedded in teaching, with over 5,000 student uses of collections per year (and 3,100 specimens used in the Grant Museum in term 1 only!), and in research. For instance, the Petrie received 32 researchers from 5 different countries in Term 1 of this academic year.  Pre-Covid around 1,300 research visits were handled annually.  In addition to these ‘standard’ research support activities, the team also work on a number of funded projects with external and internal partners. Frank also explained that the Bloomsbury Theatre is actively used for student co-curricular activity, UCL academic and research activity as well as its range of commercial productions. Frank explained the work of the Programmes and Exhibitions team and their role in working with academics to develop activity and exhibitions in our museums and the Octagon/Cloisters. Frank presented UCL Engagement, who are here to spark connections between people and ideas. Frank illustrated what the team can help with, including advice and support, training (such as an Online Public Engagement course, or Public Engagement Skills and Practice for researchers and PhD students) and funding (such as Beacon Bursaries, Train and Engage, or Listen and Learn funds).  Finally, Frank presented the ground-breaking work of the Co-production Collective.

Emma Todd, Head of Research Culture, then presented work she has been leading on a wide-ranging transformation project. Research culture describes the environment in which research and innovation happens. It is made up of the expectations, values, attitudes and behaviours of our research communities and it shapes how research is created, how it’s stored, shared and the outputs that are delivered. Emma explained that there is an increasing focus on Research Culture within the sector – from Government and funders and also across peer institutions. Culture really does eat strategy for breakfast, as the famous quote goes from management consultant and writer Peter Drucker. If the culture isn’t right, we can’t fully deliver on UCL’s ambition. It is widely accepted in the sector that current research culture is not effective in helping sustain research excellence or the wellbeing of the people who deliver the research. Emma noted that there are also financial and reputational reasons why it’s important – funder requirements (including for quality-related research (QR) funding through REF) and our ability to attract the best researchers depends on UCL doing more to enhance its research culture. Wholesale change will require research organisations, funders, publishers and government to coordinate and consistently apply practical actions across the research community. But in the meantime, this complexity should not stop UCL from making progress on an institutional basis. Emma described what we’re doing at UCL, broken down into 3 parts. The first part between April – Aug 2021 was consultation with the research community. Part 2 is ongoing short term action in the form of a 6-month £1m+ Enhancing Research Culture Programme – ERCP (Feb-Jul 2022). Finally, Part 3 will be to develop a roadmap for cultural change (Apr – Sep 2022). Emma explained that she and her small temporary team (currently funded until 31st July) will deliver this project by working across UCL, with Faculties, colleagues in RIGE and in central Professional Services, and by integrating existing activity – of which there is a lot. A Research Culture Operations Group will oversee the ERCP and roadmap development and  report into RIGE Committee, which will have strategic oversight.

Finally, as Director of Operations, LCCOS, I spoke briefly about space strategy, focusing on library spaces. Whilst further work would be needed to establish a space strategy after UCL’s institutional strategy was more clearly defined, I indicated that libraries and learning spaces would aim to provide a range of interrelated learning environments, offering spaces with a clear identity, fostering sense of belonging for students (for postgraduate students, for instance), but also encouraging cross-disciplinary working. I added that space would also be develop to help extend the shared services model based on hubs, the Student Centre and UCL East approach, creating a local hub for students, e.g. within each Faculty​. I also noted that, as noted in previous Strategic Operating Plans, LCCOS would explore the feasibility of concentrating print stock in fewer sites to allow world-class user experience (24-hour opening, faculty identity, access to specialist services and resources including unique print collections) and improve financial and environmental sustainability. This could be complemented by Library-managed learning spaces​. This piece of work would follow from the UCL strategy and Estates masterplan, when those institutional plans are developed. I highlighted the ongoing work to establish a UCL Special Collections facility to exploit the exceptional institutional assets, particularly for cross-disciplinary research work. This could be linked to a wider Arts & Humanities and Social Sciences hub​, potentially in partnership with other academic institutions in London. Finally, I outlined potential for developing libraries further as portals between UCL and local communities​, which presents a great opportunity to work with colleagues in museums, collections, public engagement and Open Science.

Disability Talks

Grazia Manzotti25 April 2022

Dear colleagues,

As Inclusion Lead and chair of a group on Invisible Disability at UCL GOS ICH,  with colleagues at ICH we  have organised some talks on Disability and I thought some of Library Services colleagues may like  to attend. All the talks are on zoom  and the links are include below.

We continue with our Disability Visibility Seminar Series in April and May. Join us online as we hear from a range of different speakers.

Tuesday 26th April, 13:00 – 14:00 – Dr. Lola Solebo and Lucie Teoh 

Childhood visual impairment and blindness in the UK: findings from BCVIS2 

Lola is an NIHR Clinician Scientist based at the UCL Great Ormond Street Institute of Child Health, and is also a Consultant Paediatric Ophthalmologist at Great Ormond Street Hospital

Lucie is a PhD student in the Population, Policy and Practice Research and Teaching Department at the Great Ormond Street UCL Institute of Child Health. Lucie’s project will use linked administrative hospital and mortality records to explore healthcare use and outcomes of children with vision and eye disorders in England.


Wednesday 27th April, 13:00 – 14:00 – Dr. Michelle Heys

Neurodiversity meets cultural diversity and social adversity 

Michelle is a Paediatric clinical epidemiologist and Associate Professor Community and Population Child Health.


Thursday 19th May, 13:00 – 14:00 – Professor Sara Ryan 

How much learning disability awareness is needed before things, er, change?

Sara is Professor of Social Care at Manchester Metropolitan University and author of Justice for Laughing Boy, Connor Sparrowhawk: A death by indifference.


Best wishes


Grazia Manzotti

Black History Month 2021

Jennifer L Brown11 October 2021

We are in Black History month 2021 and it has taken me 11 days to decide should I write a blog? What will I say?  Should Black history be recognised for one month? And the list goes on… But I could not let the month past without saying anything. So here it is ……….the blog.

I am sure that I have said this before but I will say it again…whilst I believe black heritage should always be celebrated rather than allocated to one month of the year, it is a great opportunity to focus upon great achievements and history which is still until this day at times often overlooked, disregarded and forgotten about.

When we speak of diversity and inclusion we (speaking generally here) need to really understand what it means. For example, this may mean being able to attend work in your cultural attire, wearing an afro, locs, head wrap, speaking in your native dialect at times etc without feeling that you will be judged/looked down upon, or face micro aggression.  

My dialect is Jamaican patios which some describe as a form of broken English and occasionally it slips out and I have an ‘oh dear’ moment which is synchronized with  slight embarrassment that comes over me. But as I sit here writing I ask myself why? I am not swearing or using offensive language. I am of Jamaican heritage that’s me and that’s my culture, can’t take that away from me. It is who I am.

Sometimes black people have to wear a mask in the workplace and not bring their authentic self. Why ? to be accepted, to fit in, to be promoted and so forth. This doesn’t demonstrate inclusion, masking your true self means that you are still not accepted and included unless you conform to what is considered the ‘norm’.

This blog is not just about me, no,  it is about the lived experience of ‘others’, the ‘others’ who have become so weary, the ‘others’ who want to be accepted, the ‘others’ that want to be seen, the others who want to be heard, the ‘others’ who don’t want to rock the boat, the ‘others’ that don’t want to have to do twice as much in the workplace to receive recognition, the ‘others’ who are burnt out because they do so much to compensate, the ‘others’ who are sick and tired of being sick and tired, the ‘others’ who are fearful and the ‘others’ that have a lot to say but do not have the platform or voice to do so.

So here I am writing this on behalf of the ‘others.’

You might be one of the ‘others’ reading this blog, you might be one who has seen the struggles or you might be one that has caused the struggles. Whichever category you fall into this blog is for you.

To the ‘others’ – I have seen you, I have listened and I heard you. Persevere.

Motivational quote

One of the hardest things to do is change someone’s mindset but I am a strong believer that educating one is key. It may take time but through persistence, innovation, consistency and allyship it can be achieved.


Joseph Bologne Chevalier Saint Georges (b. 1745, d,1799) the composer was born in Guadeloupe and made his debut as a violinist and composer.

Here is a link to Violin Concertos https://www.youtube.com/watch?v=kmiuh_OL2Zg which I think is exquisite.

Katherine Johnson

Katherine Johnson an African American women who was not only a mathematical genius but was instrumental in NASA’s Mercury program (1961-1963).

In 1961, Katherine calculated the path for Freedom 7, the spacecraft that placed the first U.S. astronaut in space.

The 2016 movie called ‘Hidden figures’ is based upon the true story of the three female African–American (including Katherine) whom played a vital role in John Glenn (the astronaut) launching into orbit despite the discrimination they faced within the workplace.

Madam C.J. Walker – 1867-1919

Madam C.J. Walker born Sarah Breedlove was an African American entrepreneur who invented a line of best selling hair products. She became the first female self-made millionaire in the American Guinness book of record.

In 2020 Netflix released a series entitled ‘Self-made’ which was inspired by the life of Madam C.J. Walker, definitely one to watch.


I am looking forward to attending a range of events some can be found below.

Black History Season: Black London; History, Art and Culture

20th October 2021 https://www.eventbrite.co.uk/e/black-history-season-black-london-history-art-and-culture-tickets-175334087977?aff=ebdssbdestsearch

St Paul’s/Bank Black History Walk 31st October 2021


Black London: History, Art and Culture: with Avril 28th October 2021 https://www.eventbrite.co.uk/e/black-london-history-art-and-culture-with-avril-tickets-168451734673?aff=ebdssbdestsearch

Black London: History, Art & Culture with by Avril Nanton and Jody Burton 3rd November 2021 https://www.eventbrite.co.uk/e/black-london-history-art-culture-with-by-avril-nanton-and-jody-burton-tickets-169768322623?aff=ebdssbdestsearch&keep_tld=1


My mini book list:

Small Island (2004) by Andrea Levy

With hope in their eyes (1998) by Vivienne Francis

Happy Sexy Millionaire (2021) Steve Bartlett

The Value in the Valley (1995) by Iyanla Vanzant

Mary Seacole (2005) by Jane Robinson

Becoming (2018) by Michelle Obama


I hope Black History Month 2021 will be insightful and impactful for all.

Bye (‘Lickkle More’ in Jamaican Patios) 😊


Jennifer Brown Chartered MCIPD BPsS

Chair of Library Services Equality, Diversity and Inclusion Committee


UCL Library Services Staff Summer School – initial programme and some bookings now open

Angela Young26 May 2021

The UCL Library Services Staff Summer School is a series of training and development sessions, events and online activities aimed at library staff from across UCL Library Services, to support them in answering enquiries and in providing support, training and advocacy to library users and stakeholders.

This year the entire programme will be delivered online throughout June and July, with a mixture of self-directed online learning and live sessions. Here is a taster of what’s on offer, with more sessions to be announced soon:

  • Introduction to digital accessibility (Wednesday 9 June – Wednesday 21 July, self-directed online learning).
  • Creating videos: an introduction (Thursday 10th June, 10.00-12.00)
  • Blended learning by design (Monday 28th June, 10:00-11:00)
  • LibAnswers and LibChat: Developing our online enquiry service (Tuesday 13 July, 11:00-12:00)
  • eXperience eXchange and Feeback from FestivIL (Tuesday 20th July, 10:00-12:00)

Full details are available:

Sessions are open to all UCL Library Services staff, with the permission of your line manager.

Angela Young, Head of Library Skills

Library Services code of conduct and a couple of bullying and harassment guidelines.

Grazia Manzotti16 April 2021

Dear Colleagues on behalf of the Library Survey Action Group I wanted to share with you again three documents, that you ay all find useful. The first one is the Library Services code of conduct document. It  outlines the Library’s expectations of all Library staff regarding their behaviour towards colleagues. Whilst the UCL Library Services aims to be a place of freedom of expression and open communication, adherence to this code will ensure an inclusive, friendly, respectful and collaborative environment. Library Services Code of Conduct.

The second document is a document for managers, These are brief guidelines to help a manager  to know what to do if bullying or harassment is reported to them  and are aimed at achieving resolution informally. They do not replace the UCL Guidelines. Bullying-harassment Guidelines for managers.

The last document gives brief guidelines giving options of what you can do if you witness bullying or harassment, some people have found it really helpful. Bullying-Harassment Guidelines for bystanders

Calling male allies – event on Friday 16/04

Benjamin Meunier14 April 2021

Colleagues may recall the foundation the Astrea in 2013, by Emma Todd and Alice Chilver. I remember Emma and Alice jointly presenting the new network at the Professional Services conference that year. Since then, Alice has founded WHEN (Women’s Higher Education Network) to promote equity of opportunity for women in higher education at a national level.

WHEN organised an event on “Leveraging Male Allies” shortly before the Easter break, which I attended in part, however it was cut short by a technical glitch. They have re-arranged the meeting for Friday 16th April, 13.00-14.00 (details below), which I recommend to any colleagues – and male colleagues in particular – on how we can work together to achieve gender equality in our university and in Library Services.

You can register on the WHEN webpages.

Soon to be launched UCL New Agency Temporary recruitment process

Faith Udeze12 February 2021

Soon to be launched UCL New Agency Temporary recruitment process

UCL is introducing a process to manage the recruitment of all Agency (contingency) workers through a single service provider supported by a network of approved Agencies on UCL’s preferred supplier list (PSL). The new system will manage every stage of the recruitment process including: advertising and sourcing candidates (either directly or through preferred supplier list); shortlisting CVs; carrying out compliance and Right to Work checks; purchase orders, on-boarding and managing relationships with and supporting temporary workers. UCL is aiming to launch this new service 22 March 2021

This new process will replace the current UCL recruitment process for temporary workers, managed via a new Beeline Vendor Management system (VMS). It includes some system user functionality for Library managers as timesheet approvals only. Access and training to the new VMS system will be provided before the go-live date

Unitemp will continue to provide in-house temporary recruitment for all student roles or Alumni direct bookings where Unitemps is the preferred approach

Further updates will be provided as soon is available. More information can be found via the link

Questions can be directed to Library HR (Faith Udeze)

Nominate an exceptional colleague or team for a UCL Education Award

Angela Young11 February 2021

Do you know a colleague or team within Library Services that makes an outstanding contribution to the learning experience and success of our students? Then take a moment to nominate them for this year’s UCL Education Awards.

The UCL Education Awards recognise and celebrate the achievements of staff and their contributions to our learning community, with a focus on the work of colleagues that is less visible to students, so work that has enabled excellent practice or facilitated innovation in teaching and learning. Nominations will be judged on evidence of impact and examples demonstrating excellence in various categories, including:

  • Academic support, with a focus on personal tutoring and/or research supervision
  • Assessment and feedback
  • Education success for all
  • Eliminating awarding gaps
  • Outstanding response to teaching and/or support during a pandemic
  • Staff-student partnership

How do nominations work?

Nominations are made within a department and then each UCL department may submit one individual and one team nomination for each category from the nominations they have received.

We are now inviting nominations from across Library Services, from which the Library Skills Steering Group will select the final nominations for Library Services.

To nominate a colleague or team, please download and complete the appropriate form (Word document) for an individual or team in Step 1 on the UCL Education Awards webpage and send by email to Angela Young. Please do NOT complete the ‘Step two’ forms on that page as these are for the final nominations from each department. The deadline for submission of nominations to Library Services is Wednesday 31st March to allow time for the Library Skills Steering Group to decide on final nominations and submit by 12th April.

Why nominate a colleague or team?

This is your chance to ensure your colleague or a library team gets the acknowledgement they deserve, so they can be rewarded and celebrate in their achievements whilst highlighting to the wider UCL community the impact that library staff have on the experience and success of our students.

Work life balance approval checklist

Jennifer L Brown16 December 2020

UCL lettering outside the Student Centre

In order to aid with the decision making process when considering work life balance requests we have produced a new checklist for Library managers which complements UCL’s Work life balance policy.

The document also includes guidance for managers in terms of the process once they receive a request.

The checklist entitled Work life balance approval checklist can now be found on LibNet.