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Facilities & Projects Team Blog – Change in Procedure – Move to RemedyForce Self Service
By Jay Woodhouse, on 9 June 2022
The Library Facilities & Projects Team are moving to RemedyForce self service from Wednesday 15th June at 8am and all staff should use the RemedyForce system from this date, for all listed requests.
The new Service Request options can be accessed from the RemedyForce Self Service module:
RemedyForce Self Service then select Request Something – Library Facilities from the Categories – from here you will be able to select the service that you require.
The Facilities & Projects Service Level Agreement (F&PSLA) (LibNet Facilities & Projects Page) has been updated to reflect the change in request procedure, but the F&PSLA response times have not been changed. Moving to RemedyForce will allow improved control of requests, ease of essential message content, better customer communication and better reporting on F&PSLA targets.
The Facilities & Projects Team joint e-mail address lib-facilities@ucl.ac.uk will remain active for external filming and photography requests.
For everything else please use RemedyForce.
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