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eXperience eXchange 2019 – bookings now open

Angela CYoung19 March 2019

eXperience eXchangeBookings are now open for the 2019 UCL Library Services eXperience eXchange, which will be held on Monday 13th May 2019, 14.00-16.30 in the Library Teaching Room, Newsam Library, UCL Institute of Education. All UCL library staff  are invited to attend to share ideas and best practice about liaison and library skills teaching or training activities. See the previous blog post  for more information.

There are two types of booking available:

  1. Contributor:  The event depends upon contributions so please consider making a 5-7 minute presentation or taking the PechaKucha challenge! A PechaKucha is a presentation made up of 20 slides which are shown for 20 seconds each. They are often used at conferences to keep presentations concise and fast paced, lasting exactly 6 minutes, 40 seconds. If you’ve never done one, this is the perfect opportunity to give it a go with an audience of friendly faces! Your presentation can cover anything to do with skills training or liaison activities, such as:
    • Something new you have tried to implement
    • A report back from a training event or conference you have attended
    • A review of an interesting article you have read
    • How you have been working to develop your own teaching or liaison skills
    • Using new technologies in training or liaison
  2. Attendee only: If you’d rather not present you can book as an attendee only, but remember, the event depends on contributions so attendee-only places are limited! If you have some ideas which you’d like to share but prefer not to present, then you can contribute a poster, or email us a few sentences which can be added to the ideas pool, which we will put on display on the day.

How to make a booking:

Email Angela Young if you would like to come along, indicating the type of booking you would like to make. We look forward to seeing lots of you there.

Contributed by Angela Young

Annual convention of the Association for Slavic, East European, and Eurasian Studies (ASEEES)

Wojciech AJanik13 December 2018

Last week I had an opportunity to attend the 2018 Annual Convention of the Association for Slavic, East European, and Eurasian Studies (ASEEES) in Boston, Massachusetts. ASEEES is the leading international organization dedicated to the advancement of knowledge about Central Asia, the Caucasus, Russia, and Eastern Europe in regional and global contexts.

ASEEES convention.

It is one of the largest gathering of professionals (academics, librarians, publishers, etc.) working in the field of Eastern Europe and Eurasia in the world, so it was great opportunity to meet colleagues from a plethora of organisations, to exchange ideas, make new links, and discover new opportunities, and of course the right place to highlight our own work and achievements.

Round table The Global Encyclopedia of Informality: Towards Understanding of Social and Cultural Complexity at the 50th Annual ASEEES convention.

The convention lasted four days and was filled with panels and meetings. I was able to attend a number of panels, ranging from “Russian Imperial Cultural Heritage Abroad: 1917-1945”, chaired by Edward Kasinec from Columbia University, to “Copyright and Related Rights: A Look at the State of Play in Publishing, Music Licensing, and Broadcast Media” chaired by Janice T. Pilch, a library colleague from Rutgers, the State University of New Jersey. I found the panels, and especially the discussions that followed, to be very useful and informative. I also attended a UCL SSEES and UCL Press related event: round table “The Global Encyclopedia of Informality: Towards Understanding of Social and Cultural Complexity”, which was chaired by Elena Denisova-Schmidt from the University of St. Gallen and attended by Predrag Cveticanin from the University of Nis, as well as Eric D. Gordy, Michal Murawski and Alena Ledeneva, all from UCL SSEES.

Finally I participated in the roundtable panel: “Leveraging E-resources to Foster Access for Libraries”. The panel was chaired by Angela Cannon from the Library of Congress and my roundtable partners were: Liladhar R. Pendse from the University of California, Berkeley, Zina Somova from East View Information Services and Gudrun Wirtz from the Bavarian State Library. Among other issues we discussed how scholars researching Eastern Europe are using new publishing technologies and initiatives to disseminate their output and to reach new audiences. I used this opportunity to highlight research output related to Slavonic and East European studies/themes that can be accessed via UCL Press or UCL Discovery. Finally, at the ASEEES Committee on Libraries and Information Resource Membership Meeting, I provided a summary report on behalf of the Council for Slavonic and East European Library and Information Services (COSEELIS) of which UCL SSEES Library is a part.

The Harry Elkins Widener Memorial Library.

I also had an opportunity to visit the Widener Library, an important part of the Harvard College Libraries that is also home to Harvard’s Slavonic collections, where I met library colleagues working in the Slavonic section of the Widener Library.

The convention provided me with the opportunity to discuss some potential projects with colleagues. The project met with interest and offers of support from colleagues from Harvard Library, the Hoover Institute, the New York Public Library and the Bavarian State Library.

All in all I found my participation at the convention as very helpful and informative. Both the knowledge and professional contacts gained during the conference will be very useful in my work and future projects.


Boston. View from the Massachusetts Bridge.

30 Day Get Searching Challenge – winners announced!

Angela CYoung23 July 2018

Many congratulations to the winners of the 30 Day Get Searching Challenge virtual trophy. This year’s challenge has 8 winners: Katie Abranson, Sandra Bamborough, Sandra Blaj, Heather Chesters, Katarina Homolova, Chris Li-In-On, Alicia Lucas Garcia and Sui Jing Ly. All winners managed to complete the challenge by undertaking 30 days of online activities within a six week period, which ended at midnight on Sunday 22nd July 2018.

The challenge is an online course for UCL Library Services colleagues, which took place over six weeks this summer. Participants could choose to follow one of two pathways:

  • Pathway A: to learn about or refresh skills in searching library resources
  • Pathway B: to explore and learn about different ways to present and deliver online library skills material

Gold, silver and bronze virtual badges were awarded for completing 25, 20 and 15 days respectively. Congratulations to the following colleagues who achieved badges:

  • Gold: Kate Brunskill, George Finnigan, Gillian Mackenzie, Yuriko Nakano, Robert Seymour, Danny Williams
  • Silver: Sharon A James, Rachel Perrins, Nadia Van Der Westhuizen

Well done to everyone else who attempted the challenge.

Now the challenge is over, it remains available on the UCL Library Services Staff Summer School Moodle course as a training resource for any member of library staff to access and has now been opened up so you no longer need to complete one ‘day’ before moving on to the next, but can dip in wherever interests you. If you have difficulties accessing the course or have any questions please contact library.skills@ucl.ac.uk.

UCL Library Services Staff Summer School 2018 – Bookings now open

Angela CYoung24 May 2018

2018 sees the launch of the UCL Library Services Staff Summer School, which replaces the Biomedical and Health Information Summer School. The Summer School is a series of training and development sessions, events and online activities aimed at library staff from across UCL Library Services, to support their ability to answer enquiries and to provide support, training and advocacy to library users and stakeholders.

The programme this year has a wide variety of sessions, pitched at a range of levels, running throughout June and July:

  • 30 day ‘get searching’ challenge (11 June – 20 July): An online only challenge, with a choice of pathways to get you to improve your searching skills or understand what works in online library skills training.
  • A selection of sessions from Special Collections (5 June all day and 19 June 10.00-11.30): Get to see some of our treasures and learn about the work of the Special Collections team
  • Information literacy frameworks (6 June 11.00-13.00): Learn about IL frameworks and help frame how they can help inform library skills training and support at UCL
  • How open notebooks can support open research (21 June 14.00-16.00): An exploration into open approaches to scholarship.
  • The Audience Engagement Factor: Introduction to making online videos for library inductions and outreach (26 June 10.00-11.30): A practical session focussing on the creation of online videos using Powtoon
  • Bibliometrics at UCL (3 July 15.00-16.00): An exploration into library support for bibliometrics.
  • Building an Outreach Project (12 July 10.00-11.30): Learn about what is involved in delivering outreach projects for Library Services.
  • Evaluating information: From fake news to academic works (16 Jluy 14.30-16.00): Learn why and how to evaluate information.

Full details of the programme are available on the Library Services Moodle Course. If you do not already have access, please email library.skills@ucl.ac.uk for an enrolment key. Sessions are open to all UCL Library Services staff, with the permission of your line manager.

Please email library.skills@ucl.ac.uk to book a place or for further information. Please include your name, site/team, telephone number, email address, and the session(s) you wish to attend.

Angela Young, Head of Library Skills

CSGUK: Inspired ideas from the sharp end: a knowledge sharing event – Morning presentations

Sharon AJames10 April 2018

Part One: Sharon’s feedback on the morning

On Thursday 22 February I attended a Customer Services Group UK (CSGUK) knowledge sharing event aimed at front-line staff with another UCL Language & Speech Science Library Assistant, Jon Siah. At this event we had the opportunity to hear from other Library Assistants about the projects they had created and implemented. Before they provided us with lunch there was also a guided tour of the University of Bedfordshire’s spacious new library at its Luton campus but the day started at 10am in a relaxed way with drinks, pastries and a chance to chat to the other participants, some of whom had come from as far as Cornwall and Swansea.

Luton campus library’s cloud foyer

The first presentation was ‘Managing Student Demands and Delivering Student Demands in a Converged Service’ by Louise Bailey from the University of the Creative Arts who talked about how the Library and Student Services (which includes academic support, finance and careers advice) are converged. This Gateway service comprises a mixture of Desk staff who provide students with a variety of academic and personal information and advice. For example, they are able to book a tutorial in person, by phone or by email with two Learning Development Tutors from the Library who are embedded in students’ courses and available to help in areas such as reading, writing, language development, assignments and lesson plans.

However, at busy times such as the weeks before dissertation deadlines, it was found that these tutors were fully booked but some students did not show up and others missed a chance to receive assistance. Because of this, Library Assistants developed a live Google spreadsheet that updates instantly from a waiting list of students if there are any no-shows. Staff on the Gateway Desk manage student expectations and explain the need to be flexible and students on the waiting list provide their deadline date and agree to be on campus during the relevant week so that they are on hand to attend a session. It was found that students greatly valued this collaborative arrangement as they felt involved, more assisted by staff and the system, and that they were taking responsibility for their own learning.

Playing library Snakes & Ladders

The second presentation was ‘Innovative Ways of Promoting the Library to New University Staff: Making Library Services Memorable’ (Monika Koziel and Martina Xenia Baldi, City, University of London). The presenters explained that at City there is a procedure in place to introduce all new staff, including admin and academics, to the university. This Welcome to City event includes a World Café at which eight university departments give regular 10-minute introductory presentations. Last year, one of these presentations was a Snakes and Ladders game created by Library Assistant Monica that also included a booklet with further information about the questions on the board and provided links to library resources. Because City has design standards, certain rules were followed such as using the Library colours and changing the font so that it was more readable. Copyright issues meant that Monica created all the images herself. This game was very popular with participants who enjoyed it so much they returned in their lunchbreak to play it again. Monica is currently adapting the game for another university who want to use it and, after conducting a feedback group with colleagues, it is also being considered for use in student inductions. Overall, it was found to be a less tiring way for staff to facilitate inductions and a more fun and interesting method for users to learn about the library.

The I’m Taking a Break card with space for students to fill out the time they left

The last presentation of the morning was ‘#thatsbetter – The I’m Taking a Break Card Story’ led by John Mason and Tim Spring who explained that, because Birkbeck University runs most of its courses in the evening, the library is always busy from 4pm onwards. In the past, various schemes have been tried during exam time to stop students reserving spaces by leaving their possessions at unused desks for long periods but these were not always successful. In this recent project, as well as having staff roving the library, an I’m Taking a Break card was created saying that the student would be away for up to 30 minutes and with a space for them to write down what time they left.

The back of the card has tips for students

Due to the popularity of the project and student demand, several batches of this card needed to be printed because users coming into the library quickly got into the habit of picking them up from the entrance desk. As a result, the I’m Taking a Break card is now being considered for the next round of exams because the project produced better seat availability, fewer complaints to staff and positive feedback from students who felt more involved in monitoring themselves, others and the library space.

Each floor has a Library Info Point

Before lunch we set off on a guided library tour, starting from the Cloud training room on the sixth floor all the way down to the electronic stacks in the basement. We were all impressed with the amount of room, the great facilities the users have access to and the variety of spaces and study areas. Above all, the day was inspiring because seeing the projects these Library Assistants had devised demonstrated the hard work, skills and talent front-line staff bring to the running of university libraries. My colleague Jon continues this blog by reporting on the afternoon presentations and library tour so keep reading for more interesting info.

Part Two: Jon Siah’s feedback on the afternoon

Sharon and I were led on a tour of the impressive new library building, spiralling down through the concrete cavern until we were in the basement trying our hands at operating the electronic rolling stacks. If getting them to work was an intelligence test at which we failed miserably, then once we had finally figured out the controls, testing whether or not there was a safety mechanism by standing in between them as they slowly closed in was a test of bravery in which we redeemed ourselves. Although that said, acting out the garbage disposal scene from Star Wars, was perhaps not the best display of intelligence either. Importantly, no one was hurt, since as predicted, there is an ankle level buffer that detects humanoid forms. So we continued on the grand tour, making our way back up through each light and airy level and beginning to feel a little sleepy after the morning’s exertions. Fortunately, a state of the art place like this has a solution, which we found in the shape of the grand union between the dentist chair and a giant motorcycle helmet (see pic below).

Jon in the Bed Zzzone

So, after a few minutes in the Bed Zzzone, visor down and ambient music 4 playing through the speakers, one felt rejuvenated and ready for the next task of the day – lunch. It was a generous spread, but alas, there is no photographic evidence of this, since it was devoured before we thought of capturing the selection of quiches for posterity.

Laura Harvey and mannequin

On to the afternoon sessions, beginning with a talk addressing the elephant in the room, the newly dressed mannequin (modesty restored over lunch in full matron style), as an example of the types of costumes that Bedfordshire University has in its Teaching Practice Collection. Laura Harvey’s insightful talk started with the history of the institution, which began its life as Bedford Physical Education College, founded in 1903 by Mary Stansfield (who was encouraged to teach whilst a school pupil in Bloomsbury, of all places…), enrolling 12 young women to study the remedial and educational values of gymnastic exercise. Laura then went on to describe the development of the institution up until its present day status as a centre for teacher training. This involves having a large lending collection of materials and resources that budding young pedagogues need for their lessons, including topic boxes, story sacks and historical and multicultural costumes. The latter of which the team at Bedford do a great service of mending themselves by hand, whilst the collection itself is even kept in a mock-up classroom!

The next presentation was by Marina Burroughs from the University of East London, who talked about gaining the Higher Education Accreditation for her work as a Library Assistant. Knowing that the job involves a large teaching and learning component, she thought like many of us, that the work we do deserves proper recognition. Therefore, it was great to hear her talk about how she and her colleagues worked towards and gained the accreditation, since this is something that many of us at UCL have been thinking about doing or have begun applying for.

Jon uploads onto the cloud 

Rees Arnott-Davies and Iraj Sheni Mansouri rounded off the day with a discussion of the recent change to a Full Service Model for Evenings and Weekends at Birkbeck. Their team had identified a number of issues for a while, including the tendency of students to approach Shelvers (with those wielding metal trolleys often being the most visible) to ask for assistance; only for them to be directed towards the Issue Desk, then perhaps redirected to the Help Desk, and that this pinball system was probably not the best customer service. Therefore, they decided to do away with Grade 2! Thus promoting all Shelvers to Library Assistants and others to Supervisors and ensuring that every member of the team is trained to do all aspects of the role and share each responsibility. It is certainly an interesting and bold move, and nicely encapsulates the spirit of the day – “Ideas from the sharp end.” Showing how innovation led by those who actually interact with library users on a daily basis is not just possible, but judging by the positive feedback they have received from students, also highly successful.

If you would like to read up more about any of these presentations, you can find all the slides on the CSGUK website: https://www.customerservicesgroup.co.uk/ideasfromthesharpend1 

University of Bedfordshire, Luton campus library: https://www.beds.ac.uk/works/projects/lutonlibrary 

New UCL copyright advice webpages

Chris JHolland10 January 2018

An entirely new version of the Copyright advice web pages has been launched recently. The content is intended to be more engaging and the information more targeted to specific UCL audiences. Please do take a look  and feel free to let Chris Holland know if you notice any issues or gaps which you think should be filled. On a related topic, if you are aware of any copyright training needs and you would like to discuss organising some sessions for specific UCL audiences (staff, students or both) please get in touch. Sessions can be tailored to meet the needs of the particular group.

Text Mining: the role for libraries?

DanielVan Strien2 October 2017

Text Mining: the role for libraries?

Time: 14:00 – 16:30

Date: 23/11/2017

Location: Room 417, DMS Watson Science Library

Text mining – also known as Text Data Mining, Text analytics and Distant Reading – refers to a broad range of processes for extracting information from text. This includes visualization of a single text, finding patterns in large corpora and topic modelling.

Text Mining presents exciting opportunities for researchers across all disciplines.  The expanding volume of literature, the growing interdisciplinary nature of research and the ever-decreasing cost of computing power makes text mining an increasingly powerful tool for researchers. However, despite the potential benefits, the use of text mining in research is still limited.

There are a number of reasons for this; legal barriers, difficulty accessing materials and a lack of knowledge on potential tools and techniques are some of the major ones. Is there a role for libraries to play in overcoming these barriers?

The Research Data Management team have been working with colleagues from the library and Research IT services on a session exploring the potential role libraries could play in supporting Text Mining.

The session will provide:

– an introduction to (potential) uses of text mining in research (Daniel van Strien)

– an outline of some of the legal issues surrounding text mining (Chris Holland Copyright Support Officer at UCL)

– examples of some of the research being done using text mining approaches by UCL researchers in collaboration with Software Developers from Research IT services (Tom Couch, RITs and Raquel Alegre, Research Software Development Group)

The session will allow time for discussion around the potential role of libraries in supporting text mining and present some options for further activities.

If you would like to attend please send an email to d.strien@ucl.ac.uk

Biomedical and Health Information Summer School 2017 – Bookings now open

Angela CYoung25 May 2017

Bookings are now being taken for the Biomedical and Health Information Summer School 2017, a series of training and professional development sessions which aims to enhance the knowledge and skills of UCL Library Services staff to better enable them to answer enquiries and support the needs of UCL and NHS library users. Although some sessions have a biomedical or health emphasis, some are generic in their nature and relevant to library staff from any discipline.

The programme this year has a variety of sessions pitched at a range of levels, running throughout June and July:

  • Literature searching: the essentials OR A flipped learning experience
  • Critical appraisal library staff journal club
  • Reference management software training and support forum
  • Systematic Review Support Forum
  • PubMed and OvidSP: training the trainer
  • Research Data Management for biomedical and health librarians

As in previous years there is an online component – Literature searching: the essentials OR A flipped learning experience. This combined online and face to face experience is perfect for novice literature searchers to learn the basics, but it’s also a chance for staff interested in flipped learning to experience it first hand. If you can’t make the face to face session, feel free to work through the online component only.

Full details of the programme are available on LibNet. Sessions are open to all UCL Library Services staff, however priority will be given to those based on biomedical sites. Please ensure you have the permission of your line manager to attend.

Please email info.skills@ucl.ac.uk to book a place or for further information. Please include your name, site/team, telephone number, email address, and the session(s) you wish to attend. Alternatively contact Angela Young (angela.young@ucl.ac.uk, 020 7794 0500 x33201) or Steven Bembridge (steven.bembridge@ucl.ac.uk, 020 7794 0500 x38238).

Best wishes,


CPD25 Games without frontiers: Enhancing engagement, interaction and reflection

GillianMackenzie22 May 2017

I recently attended a CPD25 workshop, which was run by library staff from Middlesex University. At Middlesex, they have increasingly been using games and other play related activities to enhance information literacy teaching, training and in staff development. This so-called ‘gamification’ introduces elements such as decision making, teamwork, competition and problem solving into sessions, making lessons less about traditional teaching and more about learning by doing and supporting discussion.

During the workshop, we were invited to try out some examples of games they use at Middlesex, including one which aims to encourage students to evaluate information sources in terms of their currency (how up-to-date they are) and authority (how reliable a source is).

Currency and accuracy sorting game

Currency and authority sorting game

We were also introduced to the Lego Serious Play method, which encourages participants to think creatively using metaphor, problem solve and communicate ideas. For example, in our first task, everyone was given the same eight Lego bricks, and we were asked to use them to build a duck in two minutes. This exercise was to encourage us to have ownership over what we built (in other words, even if it didn’t look like a duck, it was a duck if we said it was) and to show that individual variations on a theme are almost endless (as there were multiple different ways to assemble the eight bricks). In small groups, we also attempted to build the tallest Lego tower in two minutes – a simple team building exercise to demonstrate the importance of group cooperation.

My Lego duck

My Lego duck

Building a Lego tower in teams

Building a Lego tower in teams










In the last part of the workshop, we were invited to try and develop our own games. I found this task quite challenging, as I couldn’t see exactly how we could incorporate these ideas into training sessions at UCL, but the course has given me things to think about. Treating students as learners and not the taught, encouraging engagement and discussion, are all elements that I would keep in mind when developing training courses in the future.

Finally, I also attempted to use the PechaKucha presentation format (20 slides, 20 seconds per slide) to talk about this course in our most recent team meeting. My effort was a little shambolic, but it was an interesting, informal way to give brief feedback to the LaSS team on what the course was about, and it seemed to be well received.


Visit to Bywaters Recycling Centre with UCL Environmental Sustainability

Sharon AJames27 April 2017

On the afternoon of 2nd March I went on a visit to Bywaters, London’s largest waste management company, which is situated on the Lea Riverside. This was arranged by Hannah Biggs the Sustainability Communications Officer for UCL Environmental Sustainability. Part of Hannah’s job is to oversee the UCL Green Impact initiative and I attended the visit not only out of interest and to see the facility UCL’s rubbish is sent to but also to meet the criteria for this year’s award. On the day, a group of about 14 of us met at Bidborough House and headed off on the underground together to Bromley-by-Bow.

Bywaters on the Lea Riverside

Bywaters Recycling Centre on the Lea Riverside

When we got there we started off with a talk from David Rumble, Head of Strategic Development, who explained that when London won the 2012 Olympic Games their old property was required for the Olympic Park development. David was involved in relocating Bywaters to the current 9.2 acre site and a unique Materials Recovery Facility (MRF) was commissioned. Before this was installed in 2008 domestic and business customers were asked to segregate their rubbish prior to collection and this could lead to confusion. Using the MRF (affectionately called Merf by the staff) meant that customers could co-mingle their recycling.


MRF close up

The Materials Recovery Facility (MRF)

David explained the sequence of events the MRF goes through and then we did a tour of the facility to see the procedure that is undertaken from when a rubbish delivery arrives to when recycled material is despatched. This starts with rubbish being tipped onto the floor for a visual inspection and to check that it is not contaminated; for example material that is soaking wet will not be accepted for recycling. Also, anything that is in a black bin bag is immediately rejected as rubbish must be in a transparent bag.

Visiting the MRF

The group had to wear hard hats, high visibility jackets and protective eyewear to visit the MRF

The rubbish is then deposited into the first MRF container, a large open topped bin, and sent on a conveyor belt to another bin with bag splitters. After this it moves on a conveyor belt to a cabin in which staff pick out anything hazardous and it then continues around the large facility through a system of conveyor belts, staffed cabins and different containers. The large amount of rubbish at Bywaters means that is highly combustible so in a cabin that has manned control screens there is also a control panel for a large water cannon.

Control cabinWater canon controls

The cabin with manned control screens (top) and the control panel for the water cannon (bottom)

Among other procedures the MRF process includes cardboard being picked up by spikes and ending up in one bin, small items being sieved out and falling onto a conveyor belt below and a magnet picking out metal and depositing it into another bin. A cyclonic system is used to separate small items such as two dimensional shredded paper and three dimensional nuts and bolts before they go to different destinations. The end result is bales of cardboard, paper, various types of plastic and metal and a range of other materials that are delivered to external facilities for processing. For example, crushed glass will go off to make aggregate which is used in the building industry and mixed material items such as Tetra Pak and disposable coffee cups will end up as the filling in padded envelopes.

MRF Conveyor Belts

Cabins have staff filtering material and conveyor belts take various types of waste to different containers

At the end of the afternoon we all returned to the meeting room for tea and snacks and were able to ask any outstanding questions. I learned various things such as that Bywaters were just about to undertake a trial with UCL’s cafes to see if disposable coffee cups could have their plastic inner coating removed so that they could be recycled as high-grade paper. Also, that the centre would love customers to wash their waste before binning it but they have a drip test and as long as stuff doesn’t fall out when it is turned upside down it can be recycled. I asked about receipts and found out that all types can be recycled, including the kind made from thermal paper embedded with chemicals but that polystyrene is classified as one of the worst materials because it cannot be reconstituted. Food waste is sent to a firm called Bio Collectors where it is turned into fertiliser. We were also told that on average UCL recycles 60% of its waste but the aim is to increase this to 85%.

Tea time at Bywaters

Drinks and snacks in the meeting room

In conclusion, we were told that the MRF runs six days a week and processes 130 tons of recycling per year with nothing going to landfill. The 13 tons that cannot be recycled go to an Energy from Waste plant where it is burnt to create electricity. There are also four solar panels on the roof so the centre exports nearly as much energy to the National Grid as it imports. We were informed that because of these innovations Bywaters has set new recycling and waste management standards and that this makes it the most sustainable facility in the world.

Bywaters Reception