The Library’s Senior Management Team (SMT) has been considering feedback from colleagues concerning the perceived lack of visibility of the team and a desire for a greater understanding of what the SMT does. We are aware that it would be helpful for colleagues to engage directly with by meeting and talking with SMT colleagues in order to raise issues of concern or suggest ideas for improvement.
As a first step we have refreshed the SMT information on LibNet and added more information about individual responsibilities as well as including photos and contact details. Feedback on the revised information on LibNet is welcome. We have made sure that the last three months of minutes from SMT’s monthly meetings are available and will continue to ensure these are up-to-date. Notes from earlier meetings are available on request from Noel Caliste, who is Paul’s Executive Assistant (firstname.lastname@example.org).
SMT have also decided to set up a series of Surgeries, modelled on those offered by MPs to give individuals and small groups the opportunity to meet members of the SMT face-to-face and raise issues of concern. At least two members of SMT will be present at each surgery. This will be a pilot, and we will be asking for feedback from colleagues throughout the pilot so that we can see if this is something that is useful, or whether there is a better way to improve two-way communication.
Where possible, Surgeries will be held in non-library spaces. They are going to be held on different days and times of the week to enable as many colleagues as possible to attend. They will be timed to occur in-between SMT meetings, and issues and feedback raised by staff at the Surgeries will be discussed at the next SMT so that staff can be assured that issues will be followed-up.
While the pilot Surgeries are all located in Bloomsbury, there will be the option to Skype or phone in. If the pilot is successful, we will ensure that they are offered outside the Bloomsbury campus if there is demand.
The dates and times for the Surgeries will be publicised on LibNet as soon as they are available, along with information for booking.