August has seen the publication of the NSS (National Student Survey) results for 2017.
The NSS results are to be read with some caution. A dozen Higher Education institutions are missing from the public analysis of the results because fewer than 50% of the eligible students responded. They include Oxford, Cambridge, Sheffield, Manchester, Liverpool, Bristol, UCL and King’s College London.
NSS results are important because they are widely seen as a measure of student satisfaction with the University experience, for which of course students are paying from their own pockets. There is also a link between NSS scores and the TEF (Teaching Excellence Framework), which is why many students have been encouraged to boycott the 2017 NSS.
Because UCL achieved a response rate of less than 50%, I cannot discuss the results outside UCL due to NSS rules. Nevertheless, they can be discussed internally amongst UCL staff and students. I have written a high level analysis for members of UCL, which can be seen here. Please do take a minute to read my Report. The findings are of importance to UCL Library Services and for our immediate strategic development. Alongside academic Departments and other professional service activities, the Library achieved some of the best scores across UCL. Nevertheless, there are challenges and my Report identifies the ways in which the Library will tackle them in 2017/18.
Pro-Vice-Provost (UCL Library Services)