We’re delighted to announce the latest series of dates for our regular LCCOS Leadership Team surgeries.

LCCOS Leadership Group Surgeries

These surgeries are just one of several ways that colleagues are able to engage directly with senior managers if they want to.

You can raise issues and ask questions about any aspect of LCCOS or how it is run.  Suggestions for improvement are also welcome. You might want to share things that have worked really well in your job or team that you would like to see taken up more widely. We are always interested in your ideas!

One of the most important things about working for LCCOS is that no matter what our roles we are united by all wanting to do the very best job we can and provide a service we can all be proud of.

It is also an opportunity to raise problems, but please do make sure that you speak to your Line Manager first if your feedback is of a personal/sensitive nature or relates to another colleague or Library user.

You can attend on your own account, as a representative of a group or team, or come along in small groups.

Surgeries are currently scheduled to run via Teams, but sometimes it will be possible to conduct them face-to-face. Please feel free to request this if you prefer it and we will do our best to accommodate it.

The times and dates below all fall between 9.30am and 4pm, but we are very happy to arrange surgeries for colleagues who work evenings and weekends – please email me directly (rosalind.evans@ucl.ac.uk) and I will arrange it.

Site visits and meeting attendance

Members of the LCCOS Leadership Group are also available to visit sites and join team meetings. You can request this either via your section head, or by directly contacting the relevant member of LCCOS Leadership Group if there is someone specific you’d like to invite.

Online Feedback form

Finally, there is an online feedback form if you prefer. If you put your name on it, you will receive a response, but you can also post anonymously if you are more comfortable with this.

Scheduled dates

Dates are scheduled as below. Please email the named person to book as indicated. I will be sending out a monthly reminder via the lccos-allstaff@ucl.ac.uk mailing list.

• 20 Nov:  10:00 – 11:00: Paul Ayris (Pro-Vice-Provost, UCL LCCOS) & June Hedges (Director of Liaison and Support Services; Deputy Director of Services) – email j.hedges@ucl.ac.uk 
• 14 Dec:  14:00 – 15:00: Martin Moyle (Director of Services) & Lara Speicher (Head of Publishing, UCL Press) – email l.speicher@ucl.ac.uk
• 17 Jan:  11:00 – 12:00: Andy Pow (Head of Finance, LCCOS) & Rozz Evans (Head of Collection Strategy) – email rosalind.evans@ucl.ac.uk
• 16 Feb:  11:00 – 12:00:  Margaret Stone (Director of Digital Services and Service Improvement) & John Maisey (Head of Visitor Services) j.maisey@ucl.ac.uk
• 19 Mar: 15:00 – 16:00: Karen Jeger (Head of Collection Services) & Peter Dennison (Head of Customer Service) – email p.dennison@ucl.ac.uk 
• 22 Apr: 11:00 – 12:00: Paul Ayris (Pro-Vice-Provost, UCL LCCOS) & Sarah Aitchison (Director of Special Collections) – email s.aitchison@ucl.ac.uk
• 22 May: 14:00 – 15:00: Martin Moyle (Director of Services) & Kate Cheney (Director of Site Library Services) – email k.cheney@ucl.ac.uk
• 18 Jun: 14:00 – 15:00: Peter Dennison (Head of Customer Service) & Michelle Wake (Site Libraries Manager and Senior Librarian, UCL School of Pharmacy) – email m.wake@ucl.ac.uk

Do feel free to email me directly if you have any general queries, comments or questions about the LCCOS Leadership Surgeries.