Dates for LCCOS Senior Management Team (SMT) Surgeries Sept 25 – Jun 26

Dates for LCCOS Senior Management Team (SMT) Surgeries Sept 25 – Jun 26

Being part of a large and complex department can be challenging wherever you sit in the structure in terms of communication, and it is really difficult to make sure everyone feels that they know what is going on and how they can engage with both ongoing work and the future development of the department.

As a department we are continuing to work to improve our internal communications and this has included the recent launch of the LCCOS Communications Strategy 2025-27 which was developed with consultation across the department.

The LCCOS intranet site has loads of new content and responsibility for specific areas of work has been devolved to relevant sections to take ownership and ensure information is as current as possible. The About Us pages are particularly helpful in understanding how the department is run and is where you will find team profiles, the staff directory, lists of committees etc.

The first two meetings of the new LCCOS Staff Experience Committee took place in May and July and it will continue to meet every couple of months.  It is starting to identify priorities including an action plan following the recent UCL Staff Survey, how we can  foster a strong sense of belonging for new starters, and how to get better at  celebrating staff achievements across LCCOS. 

As a first step, SMT Surgery feedback will be added as a standing item to the group’s meeting agenda.  Notes from the meetings can be accessed via the Staff Experience Committee page on the intranet – scroll down to the Our Meetings heading at the bottom of the page.

Meeting notes can only be shared once they have been confirmed by the Committee as accurate, so the published notes are always one meeting behind (if not available already, notes from the May meeting will be shortly).

SMT Surgeries

In addition, a small working group has been established to review how we record, monitor and disseminate actions relating to issues raised at the monthly SMT Surgeries to ensure that participants are kept updated and that (where appropriate) this is also shared more widely across LCCOS.

Finally, this year’s SMT Surgeries have now all been scheduled. They are an opportunity to engage directly with senior managers, raise issues and ask questions but please do make sure that you speak to your Line Manager first if your feedback is of a personal/sensitive nature or relates to another colleague or Library user.

You can attend on your own account, as a representative of a group or team, or come along in small groups.
Surgeries are normally via Teams, but please feel free to request face-to-face if you prefer and we will do our best to accommodate it. The times and dates below all fall between 10 am and 4pm, but we can arrange surgeries for colleagues who work evenings and weekends – please email me directly (rosalind.evans@ucl.ac.uk).

You are welcome to directly contact any member of SMT any time – and there is an online SMT Feedback form which includes an option to submit anonymous feedback.

Dates are scheduled as below. Please email the named person to book as indicated. There will be a monthly reminder via the lccos-allstaff@ucl.ac.uk mailing list.

12 Sept 10 – 11: Martin Moyle (Director of Services) & Margaret Stone (Director of Digital Services and Service Improvement) – email margaret.stone@ucl.ac.uk

16 Oct 2 – 3: Paul Ayris (Pro-Vice-Provost, UCL LCCOS) & June Hedges (Director of Liaison and Support Services; Deputy Director of Services) – email j.hedges@ucl.ac.uk

10 Nov 11 – 12: Peter Dennison (Director of Customer Service) & Rozz Evans (Head of Collection Strategy) – email rosalind.evans@ucl.ac.uk

16 Dec 3 – 4: Kate Cheney (Director of Site Library Services) & Andy Pow (Head of Finance, LCCOS) – email a.pow@ucl.ac.uk

13th Jan 2 – 3: Martin Moyle (Director of Services) & Sarah Jillings (Head of Museums & Cultural Programmes) – email s.jillings@ucl.ac.uk

9th Feb 11 – 12: Sarah Aitchison (Director of Special Collections) & Karen Jeger (Head of Collection Services) – email k.jeger@ucl.ac.uk

20th Mar 11 – 12 : Peter Dennison (Director of Customer Service) & Becki Bashan (Head of LCCOS Learning Spaces, Facilities and Safety) – email r.bashan@ucl.ac.uk

14th Apr 10 – 11: Kate Cheney (Director of Site Library Services) & Lara Speicher (Head of Publishing) – email l.speicher@ucl.ac.uk

14th May 11 – 12: Martin Moyle (Director of Services) & Rozz Evans (Head of Collection Strategy) – email rosalind.evans@ucl.ac.uk

17th Jun 2 – 3: June Hedges (Director of Liaison and Support Services; Deputy Director of Services) & Sarah Aitchison (Director of Special Collections) – email s.aitchison@ucl.ac.uk

17th Jul 11 -12: Margaret Stone (Director of Director of Digital Services and Service Improvement) & Peter Dennison (Director of Customer Service) – email p.dennison@ucl.ac.uk