Customer Online Payments Update – Training Guide

Following on from our previous online payments training reminder, we would like to share the Online Payments Training Guide.

This training guide is designed to be used to complement the live training sessions. It contains a detailed breakdown of the online payment process, as well as the procedures associated with our new way of paying fines and fees.

We would encourage all colleagues who are involved in customer queries, as well as fine and fee payments, to view the document and use it as a reference guide going forward.

In addition, we would like to remind all colleagues that there are still training slots available for live online payments training and would encourage any interested staff who have not yet attended a session to sign up.

The remaining training slots are as follows:

• Tuesday 16/08/2022, 11:00
• Wednesday 17/08/2022 15:00
• Thursday 18/08/2022 10:00

We would also like to take the opportunity to inform staff that the go-live date for the online payments portal is anticipated to be Wednesday 24^th August 2022.

If you have any questions about the online payment process, please contact Bethan Smith or Jonathan Fowles.