Dr Stephen Hassard has a PhD in Human-Computer Interaction from UCL, and is now a User Experience Researcher at Garmin. We asked him a few questions about his career journey so far.
Tell us about your job.
My PhD was in Human-Computer Interaction through UCLIC (University College London Interaction Centre), a joint venture between the Psychology and Computer Science departments of UCL. Five years ago I moved from academia into the field of User Experience Design as a User Experience Researcher at Garmin International. To provide a little context to what kind of work I do; I work within a multi-disciplinary team that builds in-car systems that are easy, and safe to use, while driving. Within my role as a UX Researcher I have two major focuses at my job: design work and research. On the design side of things I’ve done work on mobile apps, dash-cams, navigation systems, and infotainment systems. The design work I do is mostly creating wire-frames, developing prototypes, and testing proposed designs with users to make sure they are easy to use. On the research side, I run the driver distraction lab here at Garmin where I use a driver simulator and eye-tracking to make sure that the products we develop adhere to government guidelines for what is, and what is not acceptable, levels of distraction while driving. So in a nutshell I design apps that are as safe as possible for you to use while driving.
How did you move from academia to your current role?
To be honest it was a slow transition. While I was working as a Psychology Lecturer at the University of Winnipeg I started a consulting business that focused on providing user experience services to smaller companies who couldn’t afford a full-time UX staff member. When I decided to move into industry full-time the skills and experience I had built in my consultancy were invaluable in proving I had real-world experience when I went to apply for jobs in industry.
When did you decide academia wasn’t for you?
Two main factors came together to convince me to move from Academia to Industry. The first was the nature of the work I was doing in Academia felt so disconnected from the industry I was trying to help. I was feeling like it was becoming too theoretical and insular. The other was job stability. Working in academia involves long hours and an uncertain future. I wanted something more long-term and stable than what the soft-money of academia could provide.
How did you find out about the sector?
Working in the field of UX was something I had always wanted to do. My undergrad degrees were in Computer Science and Cognitive Psychology, and my PhD was in Human-Computer Interaction, so this was an area I was aware of from early in my development.
How did you go about applying?
This was I think the trickiest thing about moving from academia to industry. There were some jobs I applied to where having a PhD was almost a liability in that they assumed I wanted to be in academia and treated me with suspicion when I was looking for jobs in industry. I think this was based on the fact that some people just assume that everything you do in academia is simply navel-gazing and hence you have no real world experience that would apply to this job. The trick was really driving home the practical nature of my research and how it could help them, as a company, be more efficient and effective. Having a portfolio of concrete examples of my work really helped breakdown those assumptions.
What does a normal working day look like for you?
A typical day is probably doing a design review with the development team, working on some wire-frames in Adobe Illustrator, having a team-meeting to coordinate work across our team, and then prepping for the latest eye-tracking study I am hoping to start soon.
What are the best things about working in your role?
I love that my job is always different. Some days I’m doing creative work, like creating a new in-dash music player, and other days I’m running detailed and highly controlled experiments.
And what are the worst bits?
I would say the biggest challenge is the juggling of multiple things. As I am usually doing several different projects in tandem I rarely get the time to sit down and work on things that require more focus like writing up research for white papers or submission to journals.
Is a PhD essential for your role?
Strictly speaking no, as many UX researcher positions only require an MSc, but I have found that having a PhD makes it easier to jump into senior roles in bigger companies.
What skills do you use from your PhD in your current role?
The most important skills I use from my PhD are critical thinking, experimental design, and effective communication techniques. Doing a PhD forces you to learn how to break down a big problem in to smaller manageable chunks to tackle, run studies to better understand each of those sub-problems, and then communicate complex ideas to people who may not be as familiar with the nuances of your area as you are. Being systematic in how I understand complex problems, running replicable studies to understand the problem space, and effectively communicating those findings to stakeholders are key to what I do everyday.
What top tips would you pass on to a researcher interested in this type of work?
For academics looking to move into the field of UX I would say make sure you know the fundamentals of design that you are not likely to learn in academia (so know how to use the adobe suite of products, and at least one prototyping package like Axure) and work on selling yourself, with an emphasis on how your work and skills are applicable to the work being done in industry. It may be helpful to prep a portfolio of your work showing what you did and the direct results of your work. Also, look for your closest UXPA (User Experience Professionals Association) chapter and start attending their monthly events. These are great places to network and learn about job opportunities.