Read time: 4 minutes
Written by Victoria Abbott, Recruitment & Selection Advisor at UCL Careers.
With potentially fewer opportunities available in the graduate jobs market due to the current situation, you’re even more determined to complete your internship application to the very best of your ability. You’ve added your personal details, academic qualifications and previous work experience and you should have everything ready to send by the end of the day.
Then disaster strikes – you need to answer the dreaded competency questions section. You can feel the panic rising, and you rack your brain for anything you can write about, any anecdote or example that might satisfy the topic in question.
But fear not, as an experienced recruiter, I’ve spent many an hour pouring over hundreds of competency based application answers – the good and the bad. Competency questions can be difficult to answer, but by using the following simple strategy and some good storytelling, I promise that you will come up with answers to impress even the most cynical of recruiters.
Reveal all, I hear you say.
Here goes…prepare to be amazed by the mighty power of the STAR method.
STAR provides you with a simple, straightforward technique to answer both competency and strength based application questions by telling a meaningful and impactful story about your previous experiences. Don’t forget, the same tips also apply when answering questions during an interview.
STAR is an acronym that stands for Situation, Task, Action & Result.
(S) Situation – set the scene.
(T) Task – define the problem, goal or issue.
(A) Action – explain in detail your actions: expand on the what, how and why.
(R) Result – describe the outcome and show your success in using that skill.
You could also reflect on the experience at the end of your answer and tell the recruiter what you learnt or would do differently next time.
Let’s run through an example to fully develop your understanding. Imagine the application asks you the following question:
Can you describe a situation where you had to demonstrate excellent leadership?
Let’s break down the answer in the following way:
(Situation) Whilst studying for my degree at University…
(Task) …my study group were struggling to reach a decision on how to complete our class coursework.
(Action) What you did? I took responsibility over the situation, and organised a class meeting after our weekly seminar.
(Action) How you did it? I produced a timetable for the meeting to ensure all relevant points were discussed, ensured everyone had the chance to speak and raise their views, and then organised for a vote at the end of the meeting so that a decision on how to proceed was reached quickly and fairly.
(Action) Why you did it? I decided to manage the issue in this way to ensure that our coursework deadlines were not missed, and to avoid unnecessary conflict.
(Result) As a result, our coursework was submitted on time, class morale was boosted and we received an excellent grade.
Can you see how the answer uses the STAR method to fully develop the story and provide rich detail to the experience?
Remember to use an appropriate example in your answer, as you still need to be able to fully demonstrate the relevant skill being assessed, e.g. ‘Leadership,’ as per the above example. You should also aim to keep the Situation and Task sections simple and concise, whilst spending approximately 70-80% of your word-count on fully developing the Action section.
Take some time out now to brainstorm some of the different tasks and experiences you’ve been involved in, and how you can adapt them to demonstrate different skills. Remember that time spent volunteering or participating in extra-curricular activities is just as relevant as work experience here.
Have a bank of competency questions and answers ready, and you will always be prepared to shine like a STAR in that next application (or interview).
And remember that you can still book an online application advice appointment if you want to run through any specific competency questions with a trained advisor before you submit your applications.