Social media and engaging anthropology? (Photo: Pabak Sarkar CC BY 2.0)

Over the last year, people have often asked us questions like “Surely you will market your project using social media?” or, “What exciting campaigns based on social media will make your project a success?”

Well the answer is that indeed we think we have learnt a good deal about social media. What it is useful for, but equally where claims are made that are not borne out by our evidence. We have concluded that this huge emphasis on marketing through social media has far more to do with the wishes and desires of the marketing industry for this to be the case than any sober assessment of what social media actually is.

Looking at our research as a whole, we find quite limited successful employment of social media as a form of mass marketing and promotion. Yes certainly in some cases, but in most of our field sites it’s force is quite limited.

Our primary theorisation of social media is instead as a form of sociality and the formation of small groups for internal discussion. It is not generally a means for trying to reach new or different people but rather for consolidating social groups that are largely known. Some platforms such as LinkedIn and Twitter clearly command a wider presence but even here, social media generally works best for groups that are linked by common interests such as devotees of Star Wars, rather than in reaching a generic audiences.

We are not alone in this. Fore example, even people in business are starting to appreciate that Twitter is not always effective in driving traffic in the direction that they would wish.

So yes, we do envisage a role for social media in the dissemination of our project findings but mainly other than as a tool for mass marketing. We see social media as an important instrument for interactive learning. So people who take our online course will be encouraged to form small groups in which they can discuss the material and make and receive comments about what they are learning.

People who cannot meet physically in class rooms can use social media for discussion. Social media can also harness one’s personal networks to disseminate information in limited ways, and much of the more successful commercial usage we observe in our field sites relates to businesses where personal interaction is also important.

What people seem to imagine is that a project that studies social media will – for that very reason – concentrate on using social media. But we have never been advocates for social media.

The point of our research is to remain open and cautious about our findings, and we are just as comfortable noting the limitations and negative effects of social media as its potentials.

Can you help us build our dissemination materials? (Photo by MF)

As part of our project’s ambitious dissemination plans we are currently seeking to recruit a content manager to assist our research team in creating a new website (named ‘Why We Post’), an online course and a series of social media channels to share our research findings with a broad and global audience.

In addition the person holding this post would assist in the organisation of the project including copy editing English, co-ordinating translations, research analysis and in promoting the project to the media and within education.

This is an incredible opportunity to join our team and be part of an exciting project aiming to change the way anthropological research is presented and shared.

Full information on the position is available via the UCL Jobs website. The closing date for applications is 12 August 2015.

The project team filming a video for our online course

Recently we have been filming a new online course on the anthropology of social media that will be available on a major online platform.

Putting together such an online course has been a real challenge. I am sure this would be the case for any such course, however it is especially so in the case of the our own offering, which will draw heavily on this research project.

Our initial attempts made us realise how difficult it is to combine findings from our nine different field sites and nine different researchers into a single coherent experience for learners.

The concept of learning through storytelling has been quite useful in this connection, helping us to think through how the individual points we hope to teach link together and build on each other throughout the course. In turn, this has helped us to decide which bits of our incredible range of discoveries and insights should be included or excluded.

Photo by Shriram Venkatraman

Most of us on social media have noticed the static advertisements that are displayed on the side panels or the advertisements that intrude upon the videos we watch on Youtube. While some choose to ignore them some view them as an irritating factor that impinges on their personal space/time, and while some see them as distracting to say the least, for others they may be informative. The views are as myriad as the advertisements themselves, and are relative to the social context of the viewer.

However, this post is not about the different kinds of advertisements that get displayed on social media, nor is it about any kind of advertising strategy. My aim is simply to illustrate a finding, namely how advertisements on social media can transform the norms of consumption and shopping for the lower socio-economic classes in some societies by acting as a gateway to online shopping.

Let’s explore the case of how advertisements on Facebook have driven young men from the lower socio- economic classes in Panchagrami, South India, to explore the world of online shopping, and thus escape from subtle discrimination and embarrassment they sometimes face in shopping malls.

The young men of lower socio-economic classes in my field site have a fascination with online shopping. Though, most of them are school dropouts, one investment in particular that appeals to them is a smart phone with a 3G data pack. Access to Facebook or WhatsApp isn’t too far for these youth, as this becomes a natural extension of a 3G connection.

Other than socializing on Facebook, another significant aspect of their activity on Facebook is clicking on the different advertisements, specifically those which display colourful clothes, shoes or hi-tech phones. While at the beginning most did not know how to buy from these e-shopping sites, they didn’t have to look far to find informal tutors to advise them. Most of these tutors were educated IT employees who hailed from the same area and were childhood friends of theirs.

While it may seem as though their shopping on these portals is just a natural extension of them being on the internet or on social media, this turn to online shopping has much deeper facets that require attention.

Why Online Shopping?

While most online shopping still requires plastic money (credit/debit card), the Indian e-shopping portals offer a cash payment model known as ‘cash on delivery’ which perfectly fits the cash economy that dominates this demographic. They don’t have credit cards and some don’t even have a bank account. This model lets them choose and buy products online, then pay in cash only when they receive the products at their doorstep. This service gives them access to things from t-shirts to trousers to slippers etc. through these portals, without the hassle of owning a credit card.

Using e-shopping portals gives them an opportunity to experience better service and feel important. This was of particular importance because of the way they were treated by salesmen in malls who would look down at them when they asked too many questions, or if they asked for choices before they had made a selection. They also felt that, because of their skin colour, salesmen assumed that they could use their power and expertise to force products that they would never have chosen.

They very often said that they felt helpless and like fools when they walked out of a store. They also often felt too intimidated and embarrassed to visit upscale showrooms, and often felt out of place. The salesmen often just assumed that they weren’t worth his or her time because they didn’t see them as a potential sale. So, when they would ask questions, the salesman would obfuscate rather than waste their time.

However, this didn’t happen on e-shopping portals. It patiently showcased anything they wanted or even aspired for. Even though they had enough cash, a salesman always got irritated with them, but e-shopping portals didn’t.

Further, anything you asked for came to your doorstep rather than having to go out looking for it. In addition to convenience, this service has allowed them to showcase their power and status in ways that they previously could not.

The availability of cheaper products on these portals also allows them to consume products specifically intending to give them as gifts to their kins. This gift giving through buying things online automatically builds status among their social circles as well.

However, when it came to buying electronics, like smart phones, they preferred a showroom environment so that they could feel the phone before investing in it. They still used the e-shopping portals to compare models, before going to a showroom. Let’s suppose they want a Sony or HTC phone, first they go to the e-shopping portal and compare the visual features, then ask their IT friends to help them with the features, then they compare prices and look for other models and the associated visuals and features, then, finally, go to Youtube to watch videos of how the phone works. They go back to evaluate the number of stars (gold stars) the phone has received on the e-shopping portal. Finally, they decide on the model they want and go to a showroom in Chennai to get the phone.

Given that they are now equipped with knowledge regarding their intended product for purchase, they are more confident when it comes to shopping in mall showrooms and don’t feel intimidated with either the ambience or the salesmen. They often felt that they knew more than the salesmen after this process of acquiring knowledge about the phone through social media.

In other words the collective social knowledge that social media offers, transforms their shopping experience itself, from just being a passive buyer to an assertive consumer, who wouldn’t be put down so easily.

Such experiences have led them to click on more advertisements, as they realize that it was these advertisements that actually offered them a window to a new shopping experience.

Image courtesy of Sharon and Nikki McCutcheon (Creative Commons)

Our research team is made up of nine anthropologists, of whom less than half are native English speakers (two from England and one from the US), so one might not be blamed for imagining that the problem suggested by the title of this post relates to the other six researchers. Actually this is not the case. In fact this is an issue which relates to each and every member of the research team.

The problem is this – we are currently filming our MOOC (Massive Open Online Course) and creating the website for Why We Post which is the title we will use for publishing our research results. These are intended for audiences, very few of whom we anticipate will be anthropologists.  Therefore we want to ensure that all our findings are accessible to people who are, by any definition, not academic. This means that the language must be entirely colloquial and in the form of everyday speech. When you are trained as an academic,  it is very hard to refrain from using words in a manner that takes meaning from one’s own academic experience. It is not just that we need to avoid words that were invented as jargon,  such as positionality and precarity, but also terms that are used in everyday speech but take on new forms of meaning in an academic context, such as subaltern or even critical.

I actually don’t think I am able to write anymore (though I find I can speak) with this kind of English that everyone outside of academia uses pretty much all the time. Something about the act of writing automatically shifts my use of words back into academic usage. So we have decided to employ Laura Pountney, who recently wrote the text book on anthropology for schools and specialises in explaining anthropology for English school children and and  further education as well as writing textbooks on sociology level, to go through all our written texts and check them for accessibility.

I don’t believe this constitutes `dumbing down.’ After all, novelists often express complex and profound discussion and dilemmas using ordinary English to great effect, so we ought to be able to do the same thing. It is possible we have swung the pendulum too far. I noticed that we had a script which translated homogeneity and heterogeneity as sameness and difference, these are colloquial words and could get tedious for educated readers.

On the other hand, all of the text used on these sites will be translated into six languages.  This is despite the fact that many of the audiences we hope to reach also use English as a second language, such as regions of India and Africa. From the beginning of the project,  our commitment has been to have our findings fully accessible to the people in the regions where we conducted fieldwork. I have felt for some years that the debate on Open Access is partial if the focus is only on cost rather than genuine accessibility to people who, so far, we have excluded through the use of intimidating and obfuscating language. So perhaps we should aim to err on the side of greater accessibility. Having said this, the issue really is very much about trying to strike a balance.

Fortunately, I think the actual material we are presenting is fascinating and whatever is lost by simplifying language will be gained by the richness of what is being described. Since I am also starting to receive requests from schools to speak, for example about the work I did on social media and school banter, this is also a skill I think I need to develop and is perhaps something that all anthropologists should be encouraged to develop, especially the ones who assume, like myself, that we already know English.

Chinese female migrant workers working in a local reflective vest workshop. Photo by Xinyuan Wang

A question always strikes me as I write up ethnography and prepare for talks based on my 15 months of fieldwork among Chinese factory workers in southeastern China: what will people learn from Chinese migrant workers’ use of social media? Of course these stories may sound ‘exotic’, but I will see it as a total failure if they are nothing more than novel and exotic in peoples’ eyes.

Ethnography in a way is a storytelling of others’ lives. This technique is also widely used in novel writing, film making, and all forms of the narrative of ‘otherness’. Recently a film came out called Still Alice, a touching film telling the story of an extremely intelligent female linguistic, Alice, in her 50s who suffers from Alzheimer’s. In the film Alice is not only gradually losing all of the professional knowledge she acquired after many years of education and research, but also all the memories of her life, of being a mother, a wife, a woman, even a human being.  My colleagues and friends who watched the film shared the same thought, how lucky we are to still have those memories which, from time to time, we take for granted. And some of them, including myself, even became a bit panicked when we would forget something all of the sudden – OMG, is that an early sign of Alzheimer’s?! Whether being grateful, thoughtful, or even panicked, all of these reactions come from the fact that we are placing ourselves in the story and imagining ourselves living her life. Empathy is the word we use to describe these experiences that bridge other’s stories and our own.

And ‘empathy’ is key for the ethnographer. I still recall the days when I felt desperate about the state of my filedwork, that I had nothing to do but watch ‘stupid’ videos on people’s smartphones with the factory workers or just stare at people’s repetitive movements on the assembly line for hours. All the boredom drove me bananas and I howled to Danny that I couldn’t bear such a dreadful life anymore. What Danny said not only calmed me down but also woke me up: “Don’t forget, if you have enough, you can easily walk out in the near future, but for them, it’s their whole life.”

The most unforgettable thing I learned from my fieldwork was not the material I took away for my research, but the personal experience of being able to live those migrant workers’ lives. Through this experience I developed an empathetic respect for other people’s lives and motivations which, in turn, has allowed me to reflect upon, and be grateful for, my own life. However, not everybody has the ‘luxury’ to experience others’ lives like ethnographers do. This further highlights the importance of our research, that we have the opportunity to bring an empathetic understanding of ‘others’ to the public when they read or listen to our research.

People constantly gain knowledge of themselves through understanding others: how we are different from the others, how we are similar to the others, why we are different or similar, these inquiries help us to depict the outline of the ‘self’. This is the main reason for the importance of learning other’s stories, because they allow us to gain perspective on our own lives, to think and feel differently. A good novel or a good film achieves this, so why not ethnography? One could argue that ethnography can do this even better, given its holistic knowledge of the given population and society.

The empathy and thought evoked from an anthropological study of ‘others’ can be very powerful, one of the most famous cases comes from Margaret Mead’s fieldwork in Samoa. Mead’s book Coming of Age in Samoa has sparked years of ongoing and intense debate on various issues such as society, community, social norms, and gender. For example, Mead described how gender is constructed by the local community, in this case one totally different from American society, and argued that masculine and feminine characteristics are based mostly on cultural conditioning. This argument actually influenced the 1960s ‘sexual revolution’ when people in the West started to rethink gender.That’s the real strength of ethnography.

This bares a question for all anthropologists, in what way is your research relevant to an audience who may not necessarily be interested in the specific group or society that is the focus of your research? The knowledge drawn from fieldwork should not be parochial. As we can see in Mead’s case, ethnography about a group of people which seems to bear very limited relevance to people in the West is capable of inspiring people by evoking reflection of the ‘self’, culture, and society.

In some of my talks, as well as at the end of the ethnography I am writing, I always try to remind people that it is not just about Chinese rural migrants. Yes, they are the human faces behind ‘Made in China’, they are said to be part of the biggest migration in human history. However, it is more than that. For example, understanding the ways migrant workers experience social media as the place where real daily life takes place in the context of their appalling offline situation pushes us to think about the complex relationship between online and offline, which is one of the core issues about social media use worldwide. The fantasy images on the social media profiles of Chinese rural migrants may look totally bizarre to you, but the logic of applying imagination to guide, explain, fulfill or strike a balance in daily life is as old as human history – dreams, sexual fantasy, folktale, religion…you name it. So a study of how people play out their fantasies about life with the help of social media and how such experiences impacts people’s lives may not just be relevant in that given population and society. It is not just about Chinese rural migrants, it’s about understanding them as well as gaining understanding of ourselves.

Scalable Sociality

Right now we are finishing the last of our eleven volumes from this project, a book which will be called How the World Changed Social Media. Not surprisingly, people are starting to ask about our conclusions. There are of course many of these, and the website will also showcase these ‘discoveries’, but as anthropologists our primary concern is to determine the consequences of social media (or what used to be called social networking sites) for our own core concern which is sociality – the study of how people associate with each other.

We have concluded that the key to understanding this question is through what we will call ‘scalable sociality.’ Prior to social media, we mainly had private and public media.

Social networking sites started with platforms such as Friendster, QZone and then Facebook as a kind of broadcasting to a defined group rather than to the general public, in a sense scaling downwards from public broadcast.

By contrast some of the recent social media such as WhatsApp and WeChat are taking private communications such as telephones and messaging services that were mainly one-to-one and scaling upwards. Often these now also form groups, though generally smaller ones. Also these are generally not a single person’s network. All members of the group can post equally to all the others.

If we imagine two parameters – one consisting of the scale from private to public and the other from the smallest group of two up to the biggest group of public broadcast – then as new platforms are continually being invented they encourage the filling of niches and gaps along these two scales. As a result, we can now have greater choice over the degree of privacy or size of group we may wish to communicate with or interact with. This is what we mean by scalable sociality.

However this is just an abstract possibility. What people actually do is always a result of local norms and factors. In each society where we conducted fieldwork, we saw entirely different configurations of these scales as suits that area.

In our South Indian site these mainly reflect traditional groups such as caste and family. In our factory China site an entirely new society of floating workers create largely new norms of group interactivity including their first experience of true privacy. While in our rural Chinese site the main difference is that it is possible to now include strangers on the one hand and to extend various social ‘circles’ on the other. In our English site people specialise in the exact calibration of sociality that is neither too close, nor too distant.

Nonetheless, all of these are variants that can be understood as exploiting this new potential given by social media for an unprecedented scalable sociality.

Image Courtesy Quinn Dombrowski (Creative Commons)

I hear from colleagues in our department that completing a PhD can often be a solitary experience. Anthropologists tend to accept the fact that social lives are so particular and rich that comparison becomes a dangerous affair. Doctorate students typically have such specific topics of research (such as boredom in rural Romania or wrestling in Bolivia) that it is hard to attract a general interest and they often have to rely on favours from peers to get feedback on their work.

By contrast the research team involved in our study of social media did not experience such academic loneliness. This post summarises the methodology we used to study the impact of social media on our nine field sites around the world. It also shows a possible alternative way of conducting anthropological research that benefits from regular and ongoing feedback and comparison between researchers collecting similar material from very different field sites.

Two broader choices led our team to come to four main decisions regarding how to conduct our qualitative comparative research.

The broad choices were:

1. All the researchers worked on the same topic. In our case, the impact of social media in each field site.
2. However, the actual research maintained the importance of long term participant observation. Each researcher immersed themselves in the social life of their field site, where they lived for 15 months.

The consequences of these guiding principles then became the following practices:

1. During the preparation of each one’s project proposals, we read and discussed collectively the literature about social media. We incorporated the results in the individual projects that included a literature review of specific aspects for each field site.
2. During the preparation, we also scheduled common themes (e.g. politics, gender) for the reports we agreed to write during each month of fieldwork and a survey questionnaire to be applied collectively during the same period.
3. We read each other’s reports throughout fieldwork. Since returning from the field we have continued to read each others’ book chapters. Each person receives detailed feedback from at least one other colleague (though often several).
4. These readings then provide the context for monthly meetings: initially through video conferencing, but now in person.

In our case, social media was the link to very different realities and places. It gave us a shared point of departure in terms of bibliography and of research questions. But anthropology also enhanced collaboration as our impressions from the field often arrived framed in terms of gender relations, politics, kinship, etc.

The result of this routine will be eleven books to be launched during 2016. Two will be comparative and the other nine will be monographs that are interconnected both by this practice of collaboration and by a common structure – each book will have the same chapter  themes but are based on each particular ethnography.

Though many assume that giving our time to others’ work means less time and especially less attention to our own work, the collaboration in this project taught us the opposite. Often, seeing what the others were doing and thinking helped us to individually experience particular aspects of each field sites, in addition to deepening our engagement with our own.

Nell, our researcher in Chile, summed this up rather well in a recent conversation, when she remarked: “Reading the other chapters is sometimes even better than getting comments on my own chapter. Those are constructive, but reading the other chapters gives me creative inspiration. And it makes me realize important things I’ve left out.”

On the face of it memes and religion would seem unlikely bedfellows, or even worthy of mention in the same discussion. Religions come to us from centuries of tradition and are defined by the continuity of custom and belief, and would be generally considered deep and spiritual. By contrast most people associates memes with funny looking cats, terrible puns and representing the latest phase of the superficiality and transience of the internet.

Despite that, if we look across our nine fieldsites there is certainly an argument to be made that memes have occupied the place in social media we might have anticipated being colonised by religion. Firstly memes are in fact the primary way most people do post explicitly religious imagery. In our book Visualising Facebook (forthcoming), which directly compared the visual posts of our fieldsites in England and Trinidad, this is something common to both.

A meme celebrating the religious festival of Diwali (Original author unknown)

But relatively few memes are actually religious in content. By contrast, a very high proportion of memes could now be said to represent the ‘moral policing’ of the internet. Memes have become the way people post visuals that express their values. In some of our fieldsites it is clear that people with less power or less confidence and who would be shy of posting their opinions directly or as text, are much more comfortable posting such memes.

A values-based meme (Original author unknown)

But the notion of moral policing suggests that this amounts to more than simply the declaration of values. It is also about establishing what values are (or are not) acceptable for online postings. This might range from the support of gay rights, to accusing males of hypocrisy in their relationships with women, or even asserting the right not to care about football.

A humorous meme accusing males of hypocrisy in their relationships with women (Original author unknown)

A meme directed against posts regarding football (Original author unknown)

Perhaps the strongest argument for this idea of memes as moral policing comes from what might seem to be the counter instance, which is that the vast number of memes are devoted to humour. But when examined more closely actually a great number of these funny memes are humorous at the expense of some position of behaviour of which they disapprove. Or alternatively they are a way of allowing licence for behaviour of which they do approve but might not have been accepted. So in these instances women are all making fun around stereotypes about women, but also establishing a position with regard to that characterisation, though humour. This policing is as much about making freedom for values as for suppressing unacceptable ones.

A humour based meme (Original author unknown)

A humour based meme (Original author unknown)

Looking across the nine fieldsites in our study, this use of moralising memes seems common to all. Which is very helpful to our study, since one of our conclusions is that in each site there is considerable conformity and repetition. To explain this we need to understand the mechanisms that keep people in line. Moral memes may well be ones of these.

Image courtesy of Kris A, Creative Commons

After an intensive few months of hiding away finishing our books (and neglecting this blog), we have come back together to work on our comparative book. With nine people already having written a book each on social media, surely taking the lead on one chapter should be a more manageable task. But with nine countries and one book that deals with the big-picture impacts of social media, on education, on commerce and on humanity, among other themes, this book is also becoming an epic compendium.

If social media has provided (just) one form of unprecedented social change, it is that people can now self-craft, self-present and disseminate on a large scale, in real time. That observation is not new, these anxieties are revealed in conversations almost every day with “Did you see what so and so posted” and “I shared this really interesting thing” are all to do with the consequences of extended social visibility. A sociology of social media as hyper-visibility has come from doing more classical anthropological study through ethnography. From a small place, we can perhaps make wider generalisations.

We have been fortunate enough to give presentations and papers on our findings from our individual field sites now, and I usually start my presentations by talking about Trinidadian Carnival. Audiences tend to assume that Carnival is a fascinating and exotic event with little importance elsewhere outside Trinidad. But the point to emphasise is that, although Carnival is beads, feathers and bikinis, it is a festival that was born out of resistance to slavery- where people were physically oppressed from having the means to express their identities and values through bodily freedom. Although Carnival has transformed today, to varying degrees the logics of visibility from Carnival are resonant in Trinidadian society all year round.

Which brings me to social media, it is difficult to study any aspect of Trinidadian society without considering social visibility. It then seems inevitable, when looking at social media in Trinidad, to link its uses to the logics of Carnival and applying a term such as hyper-visibility. Carnival is about showing the truth of who you are on the body through masquerade and performance- it is a time and space to amplify how you see yourself. Trinidadians have a well understood vocabulary around appearance and its implications, so much so that the rest of the world is perhaps only catching up. The concern with what we show on social media and what it says about us is parallel to what Trinidadians have always understood about visibility: it is how we cultivate truth that makes us subject to the judgement of others. The multiple judgments of others then reinforces norms and acceptable values.

On Facebook in Trinidad, you are what you show, whether that is lifestyle through food posts, ideology through political postings or moral commentary through sharing memes. You can show yourself as very global through posts of holidays or opinions on Game of Thrones, or very local, with humour that only Trinidadians would understand. Throughout the 3-year study, there was a general decline in the usage of Facebook by individuals for showing themselves, although it is still the dominant social media platform in Trinidad. Because of the consequences of being hyper-visible, individuals are starting to curate themselves more to cultivate an exact and consistent image by which they want to be seen.