It’s all in the comments: the sociality behind social media

As I begin to write my book about social media in Northern Chile, it’s great to see little insights emerge. One of the first of these insights is that interaction is essential to the ways people in my fieldsite use social networking sites. Facebook and Twitter are the most widely used, with 95% of people using Facebook (82% daily), and 77% using Whatsapp with frequency. But with other sites or applications, use falls off drastically. The next two most popular forms of social media are Twitter and Instagram which are used by 30% and 22% of those surveyed respectively.

So what makes Facebook so popular but not Twitter? My first reaction was that Twitter doesn’t have the visual component that Facebook does. This was partially based on the fact that many of my informants told me that they find Twitter boring. Yet Instagram is even less well-used than Twitter. And as I began looking more closely at the specific ways people use Facebook and Twitter, I began to see why they feel this way.

People use Facebook most frequently because they are most likely to get a response on that platform. In fact, this forms a sort of feedback loop in which people perceive that others use it more, so when they want the most feedback they use Facebook, which in turn keeps others coming back as well. As this cycle continues, people know that if they want their friends, family, colleagues, acquaintances, and even enemies to see something, Facebook is the place to put it. This is also what attracts older generations to use Facebook—if they want to see what is going on with younger generations, they join. But as their age-peers join for the same reasoning, they begin interacting with them as well. In essence, Facebook is the most truly social of the social media for people living in Alto Hospicio.

This desire for interaction is exemplified by the fact that far more important than writing statuses, or even posting photographs, memes, videos, or links to websites of interest, is the commenting in which people engage. It is not unusual to find a single sentence status update that has more than twenty comments. Many comments are positive and supportive. When a young woman posts a new profile picture, it will usually receive more than ten comments essentially expressing the same thing: “Oh [daughter/niece/ friend/cousin] you look so pretty and happy!” When someone expresses a complaint, like neighbours playing music too loudly, comments usually range from “How annoying!” to “Do you want to borrow my big speakers so you can show them your music is better?” These comments generally serve a function of staying in contact and supporting friends and family by simply reminding them that you are paying attention and care about them.

This type of cohesion has impacts beyond social media as well. Many friends of friends actually get to know one another through such comments on social media, so that by the time they end up meeting in person at a party or group outing, they are already familiar with one another, friendly, and if they’ve interacted enough on the same posts, may have already added one another as friends on Facebook. Thus, Facebook is not only a space for interacting with old friends, but making new ones as well.

Aside from helping me to understand how important sociality is to people in my fieldsite, this realization also serves as an excellent example of the ways quantitative and qualitative research support one another. Quantitative data from my survey alerted me to the fact that Facebook was popular not just for it’s visual uses. But I had to go back to my qualitative research to find out why exactly this might be. As I continue to analyze and write, I find that I keep bouncing between the two, reassuring me that without both aspects, this project would not have been complete.

For more on the confluence of qualitative and quantitative data, here are examples from England and Brazil.