In February we released a new version of the Computer Reps Tools in parallel with the existing version (which you will find here: https://www.ucl.ac.uk/isd-extra/community/account-help/list/)

The new version has the following enhancements for Computer Reps:

• List of role accounts associated with your department(s)
• Ability to list your departmental intranet access groups and their membership
• Addition of a form for contacting reps rather than displaying a list of e-mail addresses. This reduces the risk of e-mail addresses being harvested by spammers.

On Monday 13th May, this new version will be switched over to replace the older version.

What is changing in the Services System:

The changes are mainly behind the scenes to replace processes that monitor and update the status of Service Requests but you will also notice some changes to the layout of the forms. Specifically the filtering and sorting options on each of the Service Requests, Staff, Student, Visitors and Visits tabs have been made clearer. On the Service Requests tab there is also an additional filtering option so that data can be displayed based on whether requests themselves are active, past or future as well as whether requests are displayed for people who are past, current or future members of your department(s). Screenshots for the old and new layouts appear at the bottom of this post.

We have also fixed a bug that could cause the system to hang if two people opened the same record.

New reports will be available that will a) list all users of the Services System, and b) provide a list of visitors in your department(s) whose visits are due to expire in the current week and up to 3 weeks in the future. This will hopefully be a useful tool to keep track of when visitor access is due to expire.

(more…)