Written by Chris Lane, Media Relations Officer, UCL Communications & Marketing 

The annual UCL Professional Services Conference drew together close to 700 staff from across the university on February 15 at Logan Hall, to meet counterparts from other departments, learn from peers, and celebrate the achievements of the professional services community at UCL.

Rex Knight, Vice-Provost (Operations), introduced the conference, calling it a celebration of the work UCL Professional Services staff do for the university. This year’s event focused on how to improve the student experience at UCL. The theme was presented in a short film called “Back to Basics – what is the student journey?” which featured interview clips with UCL students discussing their experience from first contact to graduation and beyond.

Nica Burns, OBE. Images: Kirsten Holst

The next presentation was from Nica Burns OBE, an alumna who is now one of London’s most prominent theatre producers. She discussed her experience studying law at UCL, as well as being a very active member of the Drama Society. She said a law degree complemented her creative spirit very well as it taught her a different way of thinking, helping her to be more analytical and able to run a business. After her talk she took part in a brief Q&A, hosted by Lori Houlihan, Vice-Provost (Development), where Burns shared her insights into taking risks, being ambitious, and meeting the Queen.

Following Burns’ presentation was a series of snapshot presentations. First up, Ian Creagh discussed the TOPS (Transforming our Professional Services) programme. The audience was then shown a film about Transforming UCL, showcasing the success of building and refurbishment projects such as the New Student Centre and 22 Gordon Street. The final snapshot presentation was delivered by Sue Tonks, the emcee for the evening, who shared her tips on networking by finding common ground.

The assembled crowd then had the chance to put Tonks’ tips into practice at the student journey marketplace and networking session, where staff members from across UCL hosted stalls showcasing their work. It was an opportunity to learn about the wide range of activity going on at UCL and to find areas for collaboration with other teams.

The afternoon continued back in Logan Hall with a Q&A with key members of UCL leadership: President & Provost, Professor Michael Arthur; Wendy Appleby, Registrar, Student & Registry Services; Dame Nicola Brewer, Vice-Provost (International); Dr Celia Caulcott, Vice-Provost (Innovation & Enterprise); and Professor David Price, Vice-Provost (Research). They answered questions from the audience including addressing how UCL is working to improve the student experience, UCL’s strategy in the wake of the EU referendum, and how professional services could collectively improve.

The culmination of the event was the presentation of the annual Professional Services Awards, recognising key achievements of staff members across the university. There were close to 100 nominations sent in from across the university.

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Written by Sonia Abrams (UCL Communications and Marketing)

More than 800 staff were in attendance at the second UCL Professional Services Conference, which took place on Tuesday 2 February at Logan Hall. The event was an opportunity to celebrate the achievements of the professional services community at UCL in a relaxed environment that also provided time to network, receive up-to-date information and socialise at the post conference reception.

The afternoon consisted of a series of presentations followed by an awards ceremony for staff and teams nominated for Professional Services Awards by their colleagues across the university, as well as a Q&A with UCL President & Provost, Professor Michael Arthur.

Rex Knight, Vice-Provost (Operations) opened the conference with a short introduction reminding staff of the key highlights for UCL over the past couple of years. This included the merger with the Institute of Education, as well as the outstanding REF result “which has taken us right to the top of the UK league tables on many measures, ahead of Oxford and Cambridge”. Knight thanked professional services staff for their contributions to these results by acknowledging “the support that is given to research activity through the institution”. He also eluded to the forthcoming philanthropic campaign being the most ambitious to date for UCL, and even in Europe.

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The inaugural Professional Services Conference took place on Monday, 16 June. The afternoon consisted of a series of presentations and panel discussions followed by an awards ceremony for staff and teams nominated by their colleagues across the university.

Rex Knight, Vice-Provost (Operations), introduced the conference as a “celebration of work going on across the university”. Professor Anthony Smith, Vice-Provost (Education) said: “it’s all too easy for academic events to take precedent. This is an opportunity to say thank you to the unsung aspects of the institution.”

Empowered – Emma Todd and Alice Chilver (UCL Bartlett)

Over the past decade, there has been a 20% increase in staff and a 16% increase in student numbers and Knight continued “thanks to your extraordinary professionalism all would not be as it is without what you do”.

There were then presentations from Emma Todd and Alice Chilver (UCL Bartlett), co-founders of Astrea, the professional women’s network at UCL. Dr. Debbie Challis spoke about the exhibition, A Fusion of Worlds, at the Petrie Museum and funded by UCL Grand Challenges.

Finally, Bob Carey discussed the Strategic Leadership Programme and Steve Rowalt and Kate Cheney delivered their presentation on the UCL Masterplan 2011, which has overseen the current transformation of the Cruciform Hub – @ucl_crucitwit.

The Professional Services Awards consisted of five categories with nominations coming from a diverse range of staff across the university. Emma Todd, Strategic Communications Manager and Alice Chilver, Business Development Manager at the UCL Bartlett, won the ‘Empowered… confident and enabling’ award for their work in setting up Astrea. (more…)