Start of Term: Key Support from Digital Education

As the new term begins, we’ve reviewed the most common queries we typically receive at this time of year. Based on these insights, we’ve highlighted key considerations and signposted guidance and resources to support you and your colleagues during the start of this new academic year. 

Raising Queries: Use MyServices 

Dedicated support for all centrally supported tools and services is available via MyServices, including WISEflow. For support, advice and training for learning technologies, digital accessibility, digital skills, online learning, assessment and media production: 

• Contact the team via the MyServices Portal 
• For urgent enquiries you can telephone the IT Services on 020 7679 5000 (Ext: 25000 within UCL) 

Self-Service Support: Guides and Courses 

Explore our step-by-step guides and self-paced courses to help you and your teams get started: 

• New: Panopto Resource Centre 
• New: Getting started with Panopto – Staff Only 
• New: Getting started with Panopto Backup 
• Updated: Digital Education at UCL introduces the key tools students will use in their studies, along with practical tips to help them study effectively and confidently. 
• Digital Learning, Teaching and Assessment – Resources, self-paced courses and workshops to help you best use the suite of tools available for your teaching. 
• Digital Tools – Step-by-step guides and support contact details for Centrally supported tools and platforms e.g Moodle, Panopto.

Workshops 

Browse the Digital Skills Development calendar and apply the “Teaching and Assessment” filter to find relevant sessions. 

New workshops include: 

• Panopto training and drop-in sessions 
• Tools and Techniques for Optimised Engagement  
• Optimising your Moodle courses with the Digital Education baseline  
• WISEflow Author Training
• WISEflow Manager Training

Common Queries: Quick Tips and Resources 

Panopto & Lecturecast 

• Making Panopto recordings available to students 
• How to make all Panopto recordings available to students – batch share videos 
• Uploading Lecturecast recordings to Panopto 

Delayed Assessment Permits (DAPs) 

• Functionality to enable DAPS to be updated in Moodle automatically, against summative assessments that have been mapped against SITS records is currently in development and will be available in term one.
  ➤ Guidance on granting extensions (SORA/EC/DAP).  

Hidden Courses 

• If a student is enrolled but cannot see a course, check that it hasn’t been hidden by staff or by the student in their “My courses” view.
  ➤ Ensure the filter (top left) is set to “All” and check the “Removed from view” tab. 

Enrolment Issues 

• If a student lacks access, check the module registration list on Portico.
  ➤ Guidance on Portico Enrolments. If Portico mapping is activated in Moodle, updates will sync overnight. 

Birkbeck Teaching Spaces – 25/26 

• UCL staff and students can now make use of Birkbeck’s learning and teaching spaces. ISD is working to provide IT facilities in Birkbeck but there are some limitations you should be aware of. 

➤ FAQs and video guides for using the teaching spaces at Birkbeck. 

Moodle App 

• The Moodle App is not supported at UCL.
  ➤ Students and staff should use a web browser to access Moodle.