Turnitin issues between 28-30 April 2014

There has been a prolonged period of problems with the Turnitin system, used at UCL for assignment submission, which lasted from 28 – 30 April 2014. These issues began at around 09:15 AM BST on Monday 28 April 2014, at which point the E-Learning Environments (ELE) team contacted Turnitin to confirm the issues were external to UCL. The Turnitin UK team were able to confirm that the system was experiencing intermittent global issues. They advised monitoring the updates on their Twitter feed @TurnitinStatus.

The Twitter feed was updated at least hourly, and ELE also ensured updates were posted onto the Moodle Latest News Forum (available from the My Home page on Moodle and located in a block on the right-hand side).

At approximately 02:30AM BST on Tuesday 29 April 2014 Turnitin UK resolved the issues with submission. However the issues with report generation persisted whilst they worked to clear the backlog of paper submissions. By 06:39AM BST 0n the morning of 30 April 2014 the backlog was still being processed by Turnitin’s engineers, but with most reports being generated within 2 hours of submission.

Finally at 08:10AM BST on Wednesday 30 April 2014 it was announced that Turnitin UK had recovered from the backlog with no delays.

ELE would like to thank all of the staff and students who were attempting to use the system during this time, for their patience as understanding during this external issue.