Head of Business Operations: Inspire Me
By Weronika Z Benning, on 30 May 2016
As part of our #UCLInspireMe series, Marco Attanasio talks to us about Gousto and shares some tips for UCL students who want to get into the sector. For more insights from recent graduates working for smaller organisations, visit https://blogs.ucl.ac.uk/ucl-careers/ and search #SMEProfile.
Where do you work and what do you do?
I work as Head of Business Operations at Gousto, the number 1 recipe delivery service in the UK. I have two parts to my job, Customer Care and Strategic Projects.
In Customer Care we help customers get the most out of their Gousto experience – from tracking their deliveries, to explaining how the service works.
In Strategic Projects the team works on Gousto of the future, figuring out how we can continually innovate and push the boundaries for our customers and the company.
How did you get into your role?
I’ve had quite a varied career to date, but I’ve always been doing something I love. After my Masters at UCL I went to work in the renewable energy sector, project managing in product development.
Five years later I decided to follow a lifetime ambition of opening and running my own restaurant (it’s hard work!), which I did for a couple of years. When I returned to London, I had a strong desire to combine my passion for food, technology and the startup world; I found Gousto, applied for an internship and have been here for the last two years.
What are the best things about working in your role?
I love the people, the challenge and the opportunity.
We have a team of incredibly smart, motivated and passionate individuals who all pull together to make Gousto one of the best places to work around. Working at Gousto presents daily challenges and problems to solve, we succeed because we tackle the difficult problems head on, which means I’m constantly learning. Gousto has a huge opportunity to disrupt an industry and it’s great to be a part of that journey.
What are the biggest challenges you face in your work?
One of the biggest challenges of working in a successful startup like Gousto comes from one of the business’s great strengths – adapting quickly. We’re a fast-paced company, and this means we sometimes have to pull out all the stops to deliver continual improvements in short timescales; but that’s also what makes it such a rewarding job!
What top tips would you give to a student interested in this type of work?
Test, measure, adjust and test again.
What does a typical day in your job involve?
I don’t really have a typical day as projects evolve and are always in different phases. It could involve meeting with new suppliers, carrying out testing or figuring out how we’re going to tackle a particular challenge. It’s so varied, which makes it even more enjoyable.
What skills are important in this role?
Passion, attention to detail, a love of problem solving and great people skills.
Do you currently have any opportunities for students at Gousto?
We’re constantly on the look out for smart, passionate and eager students and graduates in all areas of the business. Apply for an internship at Gousto via our website and we’ll take a look at your application, as a former intern, I meet and interview every intern as part of the process. Being an intern at Gousto is a fantastic opportunity, 60% of our Management team joined the company as interns, so the sky’s the limit!