PETRAS National Centre of Excellence for IoT Systems Cybersecurity took a first step to understand the needs and expectations of people with special requirements, starting with those with hearing loss, in their engagement with Internet of Things (connected devices) in their domestic environment. We organised a workshop on the 29th October 2019 which received interest and representation from a broad range of stakeholders, including technology developers, researchers, representatives of various UK groups for people with hearing loss (both the profoundly deaf and hard-of-hearing and cochlear implant users), as well as some individual end-users with hearing loss.
Kruakae Pothong led the workshop design, building on deliberation and value sensitive design, with the support of Claire Milne, a PETRAS Associate and LSE Visiting Senior Fellow, and Sarah Turner, a STEaPP Digital Technology and Public Policy MPA graduate. The workshop opened with participants sharing their experiences of technology in domestic life and the adjustments made to support various types of hearing loss. Participants were then asked to collectively define what they find problematic about their experience.