New ejournals service – firewall settings
By Anna Di Iorio, on 12 September 2008
Some users are experiencing problems related to local firewall settings when accessing the new ejournals service off-site. The errors vary depending on the specific firewall and browser, but can generally be characterised as ‘Access denied’ messages.
The solution is to make sure that the addresses metalib-a.lib.ucl.ac.uk:9003 and metalib-a.lib.ucl.ac.uk:8331 are explicity permitted for traffic through your (or your organisation’s) firewall.
If the problem is to do with your firewall at home, you’ll need to consult the documentation for whichever package you use (F-Secure, Norton, ZoneAlarm etc.) The section will probably be called ‘Firewall’.
There should be something like a set of ‘Rules’ or a ‘Trusted Zone’ that allows you to specify sites and port numbers that should be allowed through the firewall.