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Staff Engagement Survey – coming soon!

ucylain5 November 2015

As you may be aware, UCL’s fifth staff engagement survey will be launched next week. From Monday 9 to Friday 27 November, you will be able to provide feedback on what matters to you as a UCL employee.

What will happen?
On Monday 9 November, you will receive a personal email from ORC International via this address (if employed as of 1 October) : UCLEmployeeSurvey2015@orcinternational.co.uk.
OCL International is an independent survey provider and are managing the survey process. The email will include an embedded link to complete the survey. It will take approximately 15-20 minutes to complete and you are given time to complete it whilst at work.

What if I don’t receive the email?
If you do not receive your survey email on Monday, please check your spam folder. If you inadvertently delete the email, you can contact the ORC helpline UCLEmployeeSurvey2015@orcinternational.com (this will be live during the survey period) for a further link to be sent. As each link is unique to you so please do not forward your link to others to access the survey. You will also be sent weekly reminders to complete the survey by 27 November.

Is my feedback confidential?
The survey is managed by our partners ORC International and is entirely anonymous. No one from UCL will be able to access any raw data from respondents. Visit the survey FAQs for more information on confidentiality.

What is the purpose of the survey?
UCL need your input to measure staff engagement with UCL strategy and vision; measure leadership and management and benchmark against the previous 2013 survey. It’s your opportunity to share your views that will develop into new projects and initiatives making UCL a great place to work. It is important that as many staff members complete the survey to ensure a representative picture is given.

When you complete the survey…
It feeds into league tables along with the incentive of £5 per completed survey to the student hardship fund. There is also a chance for you to enter a prize draw to win a tablet or reader of your choice up to the value of £500.

When will I hear the outcomes of the survey?
The target to distribute survey local results to staff is by 28 February 2016. Please visit the latest timetable.

Need more information? Have a look at the staff survey website.

Your participation in the staff engagement survey is greatly encouraged and appreciated.

staff survey

 

Overtime guidance

Benjamin Meunier2 March 2015

Further to the blog post of 20/02 about the changes to the Parental Leave policy and updated Library Services overtime guidance, I wish to clarify the implementation date. 

Any overtime that is worked up to 31 May 2015 will be processed by the Personnel Team according to current arrangements. 

 Any overtime that is worked from 1 June 2015 will be processed according to the overtime guidance which is available at: https://www.ucl.ac.uk/libnet/personnel/enhanced-overtime-rates. This new guidance re-states UCL HR’s official position.

Nova is working with me to look at how we support staff who are managing/delivering services at evenings and weekends. The outcome of this piece of work will go to Library SMT (via SMT Working Group), with a view to address these issues.

UCL Institute of Education

Paul Ayris19 December 2014

As colleagues will know, the Institute of Education merged with UCL on 2 December to form the UCL Institute of Education.

2015 will see a great deal of activity as colleagues across UCL Library Services seek to align the two service offerings. The accompanying WORD document details 8 Working Groups which have been established to look in detail at all aspects of library service provision. These are in the following areas:

  • User/Reader Group
  • Technical/IT Services Group
  • Academic Support Group
  • Archives, Special Collections and Records Group
  • Bibliographic Services Group
  • Strategy and Planning Group
  • Space Management/Health and Safety Group
  • Research Support Group

These Groups will meet between January and June 2015 and consider the questions listed in the Work Required column. It is up to each Group to arrange their meetings and to agree 2 co-chairs and a secretary to oversee and record the discussions. Each Group will need to send me a 1-page report each month so that we can report on progress to the UCL-IOE Merger Operations Group.

The output from the Working Groups will be a consolidated Report, outlining Next Steps, which I will compile based on the findings and recommendations of each of the Working Groups.

With best regards.

Paul
UCL

Library Newsletter

Debs M Furness9 December 2014

This term’s public newsletter is now available.

Articles in this issue include news about exciting developments in our estate and services and lots of exposure for treasures in our Special Collections.

Read and savour.

SMT (Senior Management Team)

Paul Ayris8 December 2014

The membership of the Library’s SMT (Senior Management Team) has been refreshed to mirror the strategic priorities which the Library faces. SMT is a primary policy making group in the Library. Its actions and decisions set the framework within which initiatives and projects are progressed throughout the whole of the UCL family of libraries. SMT also has the remit to oversee and monitor the Library’s successful performance against targets, set either by UCL or by external regulatory and other bodies. The Leadership Team is a companion committee, which oversees the development and implementation of the Library Strategy.

Purpose of SMT meetings

  • To discuss and agree changes to Library Services policy positions and to discuss and plan the introduction of new policies.
  • To discuss and agree the position of Library Services on and response to institutional initiatives. In such instances, the aim of any SMT discussion is to ensure equity, consistency and coherence library-wide.
  • To discuss the impact and the implications for Library Services of new ideas and initiatives, emanating from a decision or development at UCL’s senior management level, or within the regional/national/international HE/NHS environment, and where appropriate to plan the actions to be taken.
  • To discuss, agree and plan the implementation of policy directives received from the Professional Services Leadership Team.
  • To discuss and agree priorities within Library Services and ensure that resources are allocated appropriately to reflect these priorities.
  • To decide major resource allocation issues and to review income/expenditure against financial targets as needed.
  • To provide a forum for progressing bids for external funding.
  • To provide a forum for information exchange between SMT members about major new developments and ideas, so that the linkages between different areas of work are made and so that the efforts of staff are most usefully directed.

Senior Management Team membership

  • Paul Ayris, Director of Library Services (chair) and Leader of the KPA on Communications, Outreach and Open Access
  • Kate Cheney, Leader of the KPA on Staffing, Equality and Diversity
  • Christine Dami (Financial Services), with special responsibility for Financial Services
  • June Hedges, Leader of the KPA on the User Experience
  • Nova Larch (Public Services), with special responsibility for Public Services
  • Andrew McDonald, Associate Director, with special responsibility of outreach and public engagement
  • Ben Meunier, Assistant Director (Public Services) and Leader of the KPA on Sustainable Estate
  • Martin Moyle, Assistant Director (Support Services) and Leader of the KPA on Systems and Processes
  • Margaret Stone, ISD Business Service Owner for Library IT (Support Services)
  • Andy Pow, Group Manager (Financial Services) and Leader of the KPA on Finance, Management Information and Value for Money

The new SMT met for the first time on Monday, 8 December 2014.

Dr Paul Ayris

Director of UCL Library Services & UCL Copyright Officer

Chief Executive, UCL Press

Chair of the LERU Chief Information Officers Community (League of European Research Universities)

Adviser to the LIBER Board (Association of European Research Libraries) on EU matters and Horizon 2020

New roles for the Library’s SMT

Paul Ayris12 November 2014

Colleagues

As you may know, I have been undertaking a review of the roles on the Library’s SMT to prepare us to implement the new Library Strategy (to be approved by Library Committee before Christmas), the Professional Services Strategy and UCL 2034.

Last week we held interviews for two new roles on the SMT, following external advertisement of these roles. The posts comprise 2 Assistant Directorships – for Public Services and Support Services. The full remit of each role is outlined at the end of this email. I am happy to inform you that we have appointed Ben Meunier to the role of Assistant Director (Public Services) and Martin Moyle as Assistant Director (Support Services). Both Ben and Martin will begin their new roles on 1 December 2014.

The detailed remit of each role is as follows.

Public Services

    • Issue Desks at the UCL Main and Science Libraries
    • Enquiry Services delivered from the Main and Science Library
    • Membership and Disability Support
    • Photocopying & Shelving
    • Interlending & Document Supply plus the Library’s Stores delivery service
    • Communication activities across UCL Library Services
    • Space and Estate management
    • Health and Safety
    • HR functions

Support Services

    • Digital libraries, digital curation, and web and desktop support
    • Academic Support Group
    • Teaching and Learning Support Section
    • Bibliographic Services
    • Open Access Teams and services
    • Storage Services, particularly the Wickford Store
    • UCL Special Collections
    • UCL Records Office

I look forward to working with all colleagues in UCL Library Services to deliver on the institutional priorities which UCL has set in its new range of strategies.

With best regards

Paul

Appraisal completion rate of 94% achieved for the 2013/14 session

Paul Ayris5 November 2014

I am writing to congratulate all colleagues on achieving a 94% appraisal completion rate during the 2013/14 session.  The UCL target for appraisal completion is 95% and I am sure we will exceed that target in the 2014/15 appraisal period (December 2014 to March 2015).

Ensuring all colleagues benefit from an annual appraisal is a priority for UCL Library Services. As explained in the UCL Appraisal Scheme, the appraisal provides an opportunity for each member of staff to discuss their contribution to our achievements and goals, to have a clear understanding of the expectations of UCL Library Services and to feel valued.

Please see https://www.ucl.ac.uk/libnet/personnel/appraisals for further guidance on the UCL Library Services appraisal process.

Well done!

Alan Jeffreys Award for Tom Meehan

Martin Moyle17 September 2014

Every year the CILIP Cataloguing and Indexing Group confers the Alan Jeffreys Award on an individual who has made ‘significant contributions to the understanding and development of cataloguing, indexing and related fields’. I’m pleased to say that this year’s recipient is Tom Meehan, Head of Current Cataloguing in Bibliographic Services.

Tom received the award in recognition of his commitment to evaluating, explaining and promoting emerging cataloguing and metadata standards, and the support and general wisdom that he selflessly provides to many other cataloguers and cataloguing managers. His nomination stated:

“I would like to nominate Tom Meehan for his teaching of linked data and Bibframe in the current changing cataloguing environment which has helped to make a positive impact on the education and professional development of cataloguers. He is able to eloquently and effectively explain what linked data and Bibframe are, and what they mean for cataloguing and cataloguers, in a way that is accessible to those who are new to these topics.

Alongside his presentations at CIG workshops and his articles in Catalogue and Index about these topics, Tom’s use of social media to share his knowledge with the cataloguing community is to be commended. He has proved very willing to share his knowledge of these topics and of cataloguing in general, both on his blog, in generously making his presentations available on SlideShare and in answering questions cataloguers pose on Twitter.”

‘Back-room’ work doesn’t always attract the recognition it deserves, and for a Library Services colleague to receive national acknowledgement in this way is certainly something to celebrate. The list of previous Award holders shows that Tom is in prestigious company.  Congratulations to Tom: he’s a worthy recipient.

Meeting rooms in Library Services

Benjamin Meunier2 June 2014

If you are hosting a presentation or meeting at UCL and want to use one of the Library meeting rooms, but want to check how many people can fit in the room, you can now find the information easily on LibNet:
https://www.ucl.ac.uk/libnet/training/meeting-rooms

For small meetings, you can also book Science Library pods and meeting rooms (with more coming soon!) at http://www.ucl.ac.uk/library/rm_intro.shtml

Self-service and Library Assistants

E Z ( Lis ) Hannon19 February 2014

I am writing on behalf of the RFID Project Board to let you know about the work we currently have in progress that aims to install self-service machines across library services over the next two years – and the potential for our Library Assistant roles in this process.  

The first stage of the project is now underway and by the start of next academic year, we will have self-service facilities available at the Main library, IoA, LaSS and the Bartlett. We already have self-service at the Science library, the Cruciform and the Eastman.

In rolling out self-service across Library Services, we do not intend to make staff savings. We do intend to improve the student experience however. The concept of ‘the student experience’ continues to play a significant part in the next library strategy and will do so in the forthcoming UCL strategy as well. Self-service is one very practical and effective way to realise the objectives in these strategies. 

Our students really like Self-service. From all of the feedback we receive via Reader Services, it’s up there among the most asked after/requested thing, especially after a library has had to close due to unforeseen circumstances. Self-service complements the way our current students like to work and study. As our opening times become longer and extend out over traditional closed periods, self-service gives them access to material that would otherwise be unavailable when we are not there to issue it to them.

The presence of self-service machines in a library also changes the way we deliver services on the front line. When it was introduced to the Science library, the Library Assistants were understandably worried about what their role would be. The popularity of self service within academic libraries coincided however, with this new emphasis on the student experience and hence, having the machines really aided and abetted our re-examination of the way in which we provided front line services to our students.

Freed from the issue desk, staff are now able to provide help much more proactively. We can spend more time with our students and collaborate with them to provide the services they really want and where they are really needed. This could be library inductions, help with enquires, helping with IT problems, finding missing items on reading lists, responding to comments on Twitter or just having the time and space to listen to someone who doesn’t understand how something works or finds that some aspect of our service just isn’t working for them. And of course, we do still issue a few books from time to time.