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The Pro-Vice-Provost’s View

PaulAyris30 May 2019

Increased student support for UCL Library Services

UCL takes student feedback very seriously. We have a range of student surveys, and participate in national surveys, to measure the level of happiness students feel with their UCL experience.

The Student Experience Survey was conducted between 1 March and 10 April 2019 and included all penultimate year undergraduate students. 5,185 students were invited to complete the survey, and 20% responded (n=1037).

Questions are arranged under 9 main headings, one of which is Learning Resources. This general category was the best scoring category out of all 9, with 83% of respondents saying they were satisfied, an increase of 3% over 2018 and an impressive increase of 7% over 2017.

The most important question concerning library resources and services is this one – the library resources (e.g. books, online services and learning spaces) have supported my learning well:

Question 2019 2018 Difference
The library resources (e.g. books, online services and learning spaces) have supported my learning well. 85% 80% +5

This is a great result, showing an increase of 5%. Indeed the result is so good that the score to this question made it the highest scoring question in the whole of the survey. One of the reasons for the increase is, of course, the addition of the Student Centre to the library footprint, with its 1,000 new learning spaces. The Centre had just opened when the survey was held and, already, its impact is being felt in rising levels of student satisfaction.

Many congratulations to all members of UCL Library Services – all of whom have contributed to the reputation of our services and the impact they make on the student body. It’s a great performance and bodes well for the future.

Paul Ayris

Pro-Vice-Provost (UCL Library Services)