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Pro-Vice-Provost’s View

Paul Ayris5 January 2018

New to UCL

First of all, a very happy New Year to all colleagues in UCL Library Services. I hope everyone feels rested after a mid-winter break.

When I got back into UCL this week, I received the results of the New to UCL survey (2017), which measures levels of satisfaction with many aspect of service in UCL by new UCL students.

Here are the pertinent results in tabular form as they refer to the Library:

Use one or more of the libraries within UCL

95% satisfied

1% down on 2016

Access online library resources e.g. e-journals, e-books

91% satisfied

1% up on 2016


These are really great results and a happy way to start 2018! In total, the New to UCL student survey found that 93% of students surveyed are satisfied with their overall arrival experience here (down by 5% against last year).

New To UCL was designed by the Office of the Vice-Provost (Education) after extensive consultation across UCL to assess the student application and arrival experience. 21,000 students were surveyed in November and December 2017, with 7,740 responding. The response rate was just under 37%. 38% of undergraduates, 36% of postgraduate taught students and 46% of postgraduate research students responded to the survey.

These survey outcomes for the Library are a tremendous and sustainable result. Every single member of staff should feel congratulated as their work is being noted and appreciated by our students.

Paul Ayris

Pro-Vice-Provost (UCL Library Services)