X Close

LCCOS staff news

Home

News for colleagues within the LCCOS department.

Menu

Teams Calling and telephony update

By Margaret Stone, on 11 May 2022

Library Services as a whole moved to telephone calls via Microsoft Teams Calling in October 2021.  Since then, most staff telephone handsets have only been available for outgoing internal calls, and these will eventually be removed.

We have been working with ISD to identify those handsets which need to be replaced with Teams handsets, and also identify which numbers (currently associated with handsets) need to be set up as ‘Call queues’ in Microsoft Teams.  This is being done on a site-by-site basis, ensuring that sufficient handsets are provided for emergency purposes.

As each site is scheduled, the ISD project team will work with the site manager to agree the replacement plan and the queues which need to be set up.

Any staff who need a headset for on-campus work should make a request to Library IT Support.

If you have any other queries as the process continues, please route these via site managers to Margaret Stone.

Microsoft Teams Guidance Published to LibNet

By Bethan Smith, on 10 November 2021

A new Microsoft Teams document, containing guidance on using Teams within Library Services, has been uploaded to LibNet. This local guidance is designed to complement the central guidance provided by ISD.

The document contains several tips and hints on how to get the most out of using Teams, including both technical instructions and general advice. It includes guidance on:

  • Considerations to make when setting up a team
  • File version control
  • Advisory meetings etiquette
  • Tips on how to enhance and customise your notifications and settings

Also included is some general advice and signposting with regard to the new Teams Calling feature, which some colleagues have recently been set up with to manage their external calls.

Please do consult this guidance for help and advice when working within Teams.

For any queries, please contact bethan.smith@ucl.ac.uk.