The support arrangements for library staff desktop IT equipment have changed slightly, as outlined in the Core Brief for May. Please note that this is in addition to (and complementary to) recent changes in support for Alma and other digital library services.
In summary, the first points of contact are as follows:
- for support for Desktop@UCL hardware and software, contact email@example.com as this forms part of their standard service
- for support for non-Desktop@UCL hardware and software, contact Library IT support (the usual address, listed on LibNet)
- for ordering, disposal, liaison and escalation with ISD, again contact Library IT support.
This information will be kept up to date on our IT for Staff pages on LibNet.