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Archive for the 'User experience' Category

Staff Survey Action Group- “My UCL Experience” Survey

By Grazia Manzotti, on 21 March 2022

Dear Colleagues, I am writing on behalf of the Staff Survey Action group. The Staff Survey Action Group is made up of colleagues working across the service, who were nominated and volunteered to take part. Representing a variety of roles and grades, the group also includes union representation. We would like to encourage you all to fill the “My UCL Experience” Survey. The results of the survey will identify new areas of focus for us to work on as well as signposting our progress so far. Your feedback will be acted on. Fewer than half of the members of RIGE (45%) have completed the survey and we are keen to hear feedback from as many colleagues as possible to make sure we target the areas which will make the most difference to colleagues.

We are aware that the question relating to time worked on campus asks whether 40% of time on site is an appropriate balance with working from home. This question is poorly phrased and does not reflect the fact that a large number of Library, Culture, Collections and Open Science staff in fact work on site full-time given the nature of the work. Ben Meunier conveyed feedback on this question on behalf of LCCOS and HR have acknowledged this feedback and will revise the question in future iterations.

If you haven’t responded to the survey yet, please do so before the deadline this Friday 25th March. If you are unhappy about responding to the question about time worked on campus, you can use the final free-text version of the survey to make your voice heard. For instance, some colleagues have noted that UCL needs to remember that it has a large number of vitally important staff who work on site 100% the time and who have kept UCL open during the pandemic, and that the question whether 40% is a suitable time to spend on site does not apply to them.

Please see the poster we shared at the Library staff conference as a reminder of the work of the group

Staff Survey Action Group poster

Facilities & Projects Team Blog – Science Library Fire Alarm Upgrade – Stripping out and making good

By Collette E M Lawrence, on 1 March 2022

Facilities & Projects Team Blog – Science Library Fire Alarm Upgrade – Stripping out and making good

Our team information can be found at the following link Facilities & Project Team

Apologies for the short notice we have just received the updated programme.

The new fire alarm system is now commissioned and working, we are now moving to the strip out of the old system,

From Wednesday 2nd March 2022 W Portsmouth will undertake the strip out and making good of the existing redundant fire alarm systems on nights commencing as per the below schedule, during these time the floors will not be accessible:

  • Fourth Floor – Wednesday 2nd March – 9PM-7AM
  • Fourth Floor – Thursday 3rd March – 9PM – 7AM
  • Third Floor – Friday 4th March – 9PM-7AM
  • Third Floor – Monday 7th March – 9PM-7AM
  • Second Floor – Tuesday 8th March – 9PM – 7AM
  • Second Floor – Wednesday 9th March – 9PM – 7AM
  • First Floor – Thursday 10th March – 9PM – 7PM
  • First Floor – Friday 11th March – 9PM – 7PM
  • Ground Floor – TBC – Provisionally – Saturday 5th March – 6PM – 10.30AM

If you have any issues or queries regarding this please contact the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

Facilities & Projects Team Blog – Update Installation of temporary heating in Main Library & Wilkins Building

By Jay Woodhouse, on 7 December 2021

Our team information can be found at the following link Facilities & Project Team

 

SMT have recognised the issues staff are having regarding the heating problems within the Main library and are working with the Library Facilities and Projects team to press Campus Infrastructure and Operations for a swift resolution. It is expected that the temporary heating solution will  be operational throughout the building by the end of the week.

 

1st floor main library:

 

Temporary heating will be provided by means of 2.8kw electric heaters.  We are still in the process of installing supplementary power to all areas that will enable us to fully deploy these heaters. Survey work is being undertaken tonight and tomorrow, with the intention of installing 2 X 60-amp supplementary power circuits: one for either end of the library. Works are expected to be complete by the end of this week. In the meantime, we have plugged in as many lower powered heaters as possible to mitigate the cold temps.

 

2nd floor

 

The 2nd floor temp heating solution will be provided by means of 20 stand only A/C split units, that will be secured in the window bays. These units only take a small amount of energy compared to the 2.8kw heaters. We also have supplementary power on the roof that we will use to feed these units. Works expected to be complete by the end of this week.

 

If you experience any concerns during the duration of this project, please do contact the Facilities and Projects team on: lib-facilities@ucl.ac.uk

Facilities & Projects Team Blog – Update Installation of temporary heating in Main Library & Wilkins Building

By Collette E M Lawrence, on 3 December 2021

Our team information can be found at the following link Facilities & Project Team

This is just a gentle reminder that the temporary heating install in the Main Library will be commencing tonight, Friday 3rd December 2021.

The project will be taking place, between Friday 3rd December and Friday the 17th December 2021, all works will take place out of hours, when the Main Library is closed, and will be a welcome solution to the current heating issues in the Main Library.

If you experience any concerns during the duration of this project, please do contact the Facilities and Projects team on: lib-facilities@ucl.ac.uk

For further details please refer to the blog communications sent on the 26th November, here: https://blogs.ucl.ac.uk/libnet/2021/11/26/facilities-projects-team-blog-installation-of-temporary-heating-in-main-library-wilkins-building/

Facilities & Projects Team Blog – Changes to the Post Delivery arrangements for Main, Science & Student Centre

By Collette E M Lawrence, on 26 November 2021

Our team information can be found at the following link Facilities & Projects Team

With effect from Monday 29th November 2021 – Couriers and individual deliveries are no longer allowed to go straight to the building for the central block of campus. For the Library this covers Main, Science and Student Centre only. All deliveries must go via the UCL Post Room at 20 Bedford Way and then be delivered with the post by the Logistics Team. This is a safety measure to reduce the vehicular traffic on central campus. New arrangements have been agreed with Logistics and signed off by the Library Operational Oversight Group.

Please note:

  • For teams that get large, regular deliveries to their offices, these will continue to be delivered to offices as usual. The below applies to normal post, stationery orders and courier deliveries. If you are concerned about deliveries to your team, please contact the Facilities & Projects Team through  lib-facilities@ucl.ac.uk
  • For large or one off deliveries that need to go directly to one of these buildings, such as large equipment or book collections, the organiser must ensure the delivering vehicle is booked in via Logistics beforehand, this can be done by the requestor or the company providing the delivery. Any un-booked deliveries will be turned away.

https://www.ucl.ac.uk/estates/our-services/security-ucl/parking-ucl/booking-vehicle-access

Main library: All deliveries will go to the autosorter room (113C) and be placed on the table provided. Signed for items will be placed on the table and photographed as proof of delivery. The outgoing post sack will also be in this location. The Customer Services Team will sort the post daily and deliver to the correct location within the building. Please note that the pigeonholes will remain in the Kitchen (204) on the second floor.

Science Library: All deliveries will go to the ground floor cupboard (G97A) near the staff lift. The pigeonholes will be moved to this location along with the outgoing post sack. Signed for items will be placed on the table or shelf and photographed as proof of delivery. The cupboard has the same lock as the staff kitchen, so staff will be expected to check their pigeonhole as normal.

Student Centre: All deliveries will go to the staff office (1.02) on the first floor.

If you have any issues or queries regarding this please contact the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

 

Facilities & Projects Team Blog – Installation of temporary heating in Main library, Wilkins Building

By Collette E M Lawrence, on 26 November 2021

Our team information can be found at the following link Facilities & Project Team

The installation of the temporary heating within the Main library will commence, this weekend, Saturday 27th November 2021 and will be completed end of next week.

It will consist of electrical heaters being positioned in various office areas on the 1st floor. In addition to that, on the 2nd floor, there will be 24 external, heat pump, air conditioning systems, which will be fed through slightly opened windows to allow a connection with the external condensing unit. All works will be carried out, early morning, prior to the library opening, so there will be no disruption to staff and students.

If you have any issues or queries regarding this please contact the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

Facilities & Projects Main Library Heating Update

By Collette E M Lawrence, on 4 November 2021

Facilities & Projects Team Blog – Our team information can be found at the following link Facilities & Projects Team

A temporary heating solution for the affected areas in the Main library, will be installed, by UCL Estates, as soon as possible.

There will be external gas units to cover the 1st & 2nd floors with temporary ducts through high level windows, which will disperse into those areas.

The 3rd floor will have stand alone, split units that will be installed through the windows. There will about 20 of those to enable adequate coverage for the space.

The installations will significantly improve the quality of warmth throughout the library for students and staff.
We’re just waiting for Estates to get costs finalised and the practicalities the install sorted out.

This will be an ongoing long term project with UCL Estates and we will continue to keep you updated on the progress.

Facilities & Projects Team – Project Updates

By Collette E M Lawrence, on 25 August 2021

Our team information can be found at the following link Facilities & Project Team

Please see below an update with regards to work taking place this weekend:

Saturday 28th August 2021 – The Science Library will be closed due to Sodexo carrying out a vital deep clean on all of the floor areas, in all communal spaces, in readiness for the new term in September.

The team have been working hard going from site to site getting social distancing in spaces rearranged and signage removed ready for new direction from UCL for the start of term.

If you have any issues or queries regarding this please contact the Library Facilities & Projects Team at lib-facilities@ucl.ac.uk

Facilities & Projects Update

By Collette E M Lawrence, on 25 June 2021

Facilities & Projects Team Blog – Our team information can be found at the following link Facilities & Project Team

Project update for the Fire Alarm upgrade installations throughout DMS Watson, Petrie Museum and Energy Centre.

Monday 28th June 2021 – First floor will be fully open and contactors will be completing works in sections. They will be commencing work on the Mezzanine areas, up and down and in G15 Teaching Cluster. This whole area will be closed to staff and students. They will be sheeting and taping the areas off tight to the desks so the one way system can continue.

This work will take a couple of weeks to complete. Arrangements have been made so that work in all staff occupied services and areas as well as the entrance area, will be completed on Saturday mornings before opening and Sundays, so services are not too disrupted.

We will continue to provide further updates as the project progresses. Please speak to your building manager if you have any concerns or queries and they can feed back to the team.

Facilities & Projects team update

By Collette E M Lawrence, on 23 April 2021

Facilities & Projects Team Blog – Our team information can be found at the following link Facilities & Project Team

Project update with regards to the Fire Alarm upgrade installations throughout DMS Watson, Petrie Museum and Energy Centre.

the 4th floor is now reopened.

Work on the 3rd floor will commence on Monday 26th April 2021. This area will be closed off and there will be some noise disruption permeating through the building. Users of these spaces will need to be remined of additional bookable study spaces in other locations during this time.

We will continue to provide further updates as the project progresses. Please speak to your building manager if you have any concerns or queries and they can feed back to the team.