Customer Online Payments Now Live

We would like to inform colleagues that the ability for customers to pay fines and fees online has now been made live. Customers can now pay their outstanding fines and fees by navigating to the payment portal from their library accounts in Explore.

As a reminder, a training guide has been created to act as a refresher for colleagues involved in online payments. It contains a detailed breakdown of the online payment process, as well as the procedures associated with our new way of paying fines and fees.

We would also like to remind all colleagues that, from now on, all testing and training which involves online payments (including any training for new starters) should be completed on the Alma Sandbox rather than the live production version of Alma, in order to ensure that all future financial reporting is accurate.

If you have any questions about the online payment process, please contact Bethan Smith or Jonathan Fowles.