Customer Online Payments – Upcoming Training Sessions

Following on from the recent blog post reminding staff of the existence of the Explore Upgrade SharePoint in relation to online payments, we would like to now advertise the online payments training sessions which will be commencing in the next few weeks.

These training sessions will allow staff to become familiar with the online payment portal, so that they can assist our customers in navigating the platform and answer customer queries where needed.

Training will take place from 26^th July through to 18^th August. The first few sessions outlined below will have an Issue Desk Heads focus, so if you identify as a member of this group, we would particularly encourage you to sign up to one of these sessions.

The training sessions will include the following:

• A demo of the online payment process
• An opportunity for staff to try out the payment platform using test payments
• Troubleshooting, process outlines and FAQs (including refunds and the new lost item procedure)

We would recommend that all interested staff sign up to one live session. Colleagues can sign up to training sessions via the Eventbrite links below:

• Tuesday 26/07/2022 14:00 (Aimed at Issue Desk Heads)
• Thursday 28/07/2022 10:00 (Aimed at Issue Desk Heads)
• Friday 29/07/2022 14:00 (Aimed at Issue Desk Heads)
• Monday 01/08/2022 15:00 (Aimed at Issue Desk Heads)
• Tuesday 02/08/2022 10:00 (Aimed at Issue Desk Heads)
• Thursday 04/08/2022 11:00 (All staff)
• Monday 08/08/2022 14:00 (All staff)
• Wednesday 10/08/2022 14:00  (All staff)
• Thursday 11/08/2022 11:00 (All staff)
• Tuesday 16/08/2022, 11:00 (All staff)
• Wednesday 17/08/2022 15:00 (All staff)
• Thursday 18/08/2022 10:00 (All staff)

Additional training documentation which can be used for reference will be provided and made available on the Explore Upgrade SharePoint once live training sessions are underway.

In the meantime, if you have any questions about Online Payments, please email bethan.smith@ucl.ac.uk.