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Customer Online Payments Update 

By Bethan Smith, on 7 July 2022

As we are now well into the summer period, we would like to take the opportunity to update you on the progress on the Online Payments strand of the Explore Upgrade Project, which addresses the online payment of fines and fees by library customers. 

Having set up the testing environment, User Acceptance Testing is now underway to test the basic functionalities of the online payment portal. This period of testing will last the next few weeks; following on a successful period of testing, we will aim to launch the online payments platform for customers in time for the start of the next academic year, by the end of August 2022.

In preparation for go-live, we would like to remind you of the existence of the Explore Upgrade SharePoint, which will continue to be updated with new information regarding online payments in the coming days and weeks. The updates will include training documentation and an outline of processes associated with online payments. Colleagues are advised to periodically check the SharePoint for any updates and information. 

We are also aware that colleagues will want to familiarise themselves with the workings of the platform well in advance of the go-live date. To facilitate this, online payments training sessions for staff will shortly be advertised. Colleagues will be asked to sign up to live, virtual training sessions via an Eventbrite link. Training will cover the following elements: 

  • A demo of the online payment process 
  • An opportunity for staff to try out the payment platform using test payments

  • Troubleshooting and FAQs 

Please do keep an eye out for the training sessions, which will be advertised on the blog next week. In the meantime, if you have any questions about Online Payments, please email bethan.smith@ucl.ac.uk 

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