Teams Calling and telephony update

Library Services as a whole moved to telephone calls via Microsoft Teams Calling in October 2021.  Since then, most staff telephone handsets have only been available for outgoing internal calls, and these will eventually be removed.

We have been working with ISD to identify those handsets which need to be replaced with Teams handsets, and also identify which numbers (currently associated with handsets) need to be set up as ‘Call queues’ in Microsoft Teams.  This is being done on a site-by-site basis, ensuring that sufficient handsets are provided for emergency purposes.

As each site is scheduled, the ISD project team will work with the site manager to agree the replacement plan and the queues which need to be set up.

Any staff who need a headset for on-campus work should make a request to Library IT Support.

If you have any other queries as the process continues, please route these via site managers to Margaret Stone.