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Who to contact when there are phone problems

By Robert Drinkall, on 30 October 2019

In relation to yesterday’s problems with UCL’s phone system, I thought I’d just clarify who we should contact when there are phone issues.

ISD’s advice is that either the ISD Service Desk or is-telecoms@ucl.ac.uk can be contacted (messages sent to the is-telecoms@ucl.ac.uk address feed into the ISD ticketing system).

For information about the section of ISD which provides support for UCL’s telephone system, including for Library Services, please see the Telephony services website

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