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Transforming Our Professional Services (TOPS): share any Library staff ideas or queries to TOPS team

By Benjamin Meunier, on 31 May 2017

The latest briefing on Transforming Our Professional Services has been released and is available at TOPS_LeadershipBriefing_Edition8_v1.0.

Some responses from UCL academics on the research support services offered by Library Services

Some examples of feedback from UCL academics on the “responsive and helpful” research support services offered by Library Services.

Since my last update, two colleagues from the Library Senior Management Team (June Hedges, Head of Liaison and Support Services, and Kate Cheney, Head of Site Library Services) attended the TOPS “world café event” on Research Support for academics, which was held on 24/05. Feedback from academics about the Library’s Open Access work and support for researchers was very positive, including references to subject librarians and local support across UCL.


As previously advertised, the Library SMT meets on 7th June and TOPS will be presenting on their findings in relation to Library Services and any potential impact. Given TOPS’ goals to enhance UCL processes and efficiency of many central UCL services including HR, Finance, IT and Estates, I believe we can expect to benefit from the programme.

I am arranging to meet separately with Geoff Dunk, Faculty Manager for Brain Sciences and one of the Design Leads (in tandem with Paul Ayris) for the TOPS Library Services work stream, since Geoff cannot join the Library SMT meeting. Following these two meetings, we will be in a better position to clearly explain how the Library workstream will be progressed, in line with the principles previously outlined by Paul Ayris and myself. The current functioning of the library, which perform very well, should not be disturbed by any new TOPS arrangements. Where there are opportunities to deliver better services in partnership with Professional Services, for instance in the areas mentioned in my previous paragraph, these should be pursued.

Do you have any thoughts or questions about TOPS?

If there are aspects of TOPS which you feel would be particularly helpful to explore further within Library Services or if you would like to submit any suggestions or queries to the TOPS team ahead of the meeting next week, please either contact me before 06/06 or, if you wish to share ideas with the TOPS consultants directly, you can write to Lee Bakewell.

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