Changes to ISD ‘MyAccount’ password services
By Margaret Stone, on 28 September 2016
Firstly, the option to reset a password by obtaining a token from a departmental computer rep will be removed. Instead, you will need to register your mobile phone number with the MyAccount service, so that it can be used for issuing a code directly to your phone in the event that you forget your password or it expires. This has the benefit that forgotten/expired passwords can be reset at any time, even during UCL closure periods. Regular password changing is unaffected.
I will notify you when the new service becomes available, and at that point you should register your number. If you need to reset a forgotten/expired password in future and have not registered a phone number, you will need to visit the ISD Service Desk in person.
Secondly, you will be able to set a longer password (up to 30 characters) and the stronger your password, the longer you can keep it for.
Role accounts are included in these changes. Owners can register a phone number against these in the same way.
For full information, see the MyAccount FAQs.
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