Digital Education move to MyServices

Dear colleagues,

As many of you know, a new platform called MyServices was released on 5th August to replace Remedyforce. This system will be used for all IT queries at UCL including Digital Education queries.

This post will summarise some recent changes and how you should raise a request that is related to Digital Education.

As part of the move, any emails that are sent to digi-ed@ucl.ac.uk or lecturecast@ucl.ac.uk will get a bounceback email and not go through to our MyServices queue. You should now go to the MyServices platform directly to raise a support ticket: myservices.ucl.ac.uk/self-service

From the home page above you can search for a specific form or the service you require such as Moodle, which results in this view:

If you then click on Moodle, you get a list of our forms and knowledge articles, where you can choose the one you need. This is not an exhaustive list and is a work in progress, so please select the Staff Query Form if you are not sure which form to use. We have forms for all our services such as Lecturecast, Wiseflow etc. Please search for the service you need to find the relevant related forms. Please note that the icon for the forms is a “telephone”, while the icon for the knowledge articles in the bottom screenshot is an “owl”.

 

We are all adapting to MyServices together and hope that everyone continues to have a smooth transition. For further information on MyServices please see this Sharepoint: https://liveuclac.sharepoint.com/sites/ESM

As always, we are here to help and please do not hesitate to raise a request or issue with us when needed.

Kind regards,
Digital Education Support