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Digital Education team blog


Ideas and reflections from UCL's Digital Education team


ELE Service Desk Changes

By Domi C Sinclair, on 18 December 2014

We would like to inform you of changes that are being made to the E-learning Environments (ELE) first line support service.

In line with wider changes within ISD to move towards the ITIL model of single service desk provision, ELE are moving to a second line support/resolution team role.

As from Friday the 19th of December, all phone queries for E-learning Environments are to be made via the UCL ISD Service Desk on 25000. The current ELE direct service number #65678 will also direct users to the ISD service desk.

The ISD service desk staff will record your issue/request and where appropriate resolve specific tasks for which they have been trained. Items outside of this area will be passed via the ISD support ticketing system directly to the ELE Core Services team for resolution.

If you have a query that can be emailed, please continue to use the ele@ucl.ac.uk address. This email address goes directly to the E-learning Environments Core Services team ticketing system, where it will be prioritised and resolved by a member of the E-learning team.

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