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    Dan Jackson leaving

    By Web and Mobile Services (WAMS) , on 18 December 2014

    Today is Dan Jackson’s last day with Web & Mobile Services.

    We are very sad to see him go but would like to wish him all the very best!

    Thanks for all the work you’ve done for UCL, ISD and WAMS.

    Web & Mobile Services


    By Web and Mobile Services (WAMS) , on 11 December 2014

    For those who attended WebNet on December 3rd, 2014, those who wanted to attend but couldn’t and also those who never thought of attending:

    1. LectureCast of WebNet December 3rd, 2014 – with speaker Dan Jackson (WAMS) and Paul Boag (Headscape) – 55 minutes.
    2. Paul Boag’s Digital Transformation for HE (pdf to download)
    3. User-testing website – to get users video-ed whilst testing
    4. Free user-testing website ‘Peek’ with generic tasks
    5. Crazy Egg website – to see where people click on your site
    6. Don’t make me think by Steve Krug – if you have time to read a short book…
    7. Hemingway App – to help you edit long paragraphs

    Paul Boag at WebNet 2014 at UCL

    WebNet: Paul Boag – Wednesday, Dec 3rd at 2pm

    By Web and Mobile Services (WAMS) , on 17 November 2014

    Web & Mobile Services are inviting you to this term’s WebNet on December 3rd , 2014.
    It will take place at 2pm – 4pm in Lecture Theatre B17 in the basement of 1 – 19 Torrington Place.

    We are  very excited to confirm Paul Boag, digital strategist as our main speaker.

    Paul Boag is one of the founders of Headscape, a prolific blogger widely known for his very practical and sometimes controversial blog posts, who tweets regularly at https://twitter.com/boagworld and has over 20 years’ experience of helping organisations manage digital change.

    We have asked Paul to touch on a number of issues relevant to web Editors in his talk about ‘Digital Strategy’ such as content strategy and user testing, but are waiting to get the title of his talk confirmed.

    Dan Jackson from WAMS will be updating you on Indigo, the design language created by Web & Mobile Services.

    We will be advertising the event shortly – no need to book.

    Please look out for news, both in ‘The Week at UCL’ and on the ISD website.

    Looking forward to seeing you on December 3rd.

    Web & Mobile Services

    Update on Silva – 14.09pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    The cache is now back to 30 minutes i.e. if you publish something on your Silva site, it will be visible to the users after 30 minutes.

    Web & Mobile Services

    Update on Silva – 13.10pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    Silva seems to be back up and running, although we would like to say this with caution.
    We’ve had to extend the cache from 30 minutes to 3 hours, but can hopefully reduce that back to 30 mins when we feel things are stabilising. We plan to assess this in about 2 hours.

    If you have any *URGENT* messages that need to go out on your website, please send the URL to silva-support@ucl.ac.uk and we will take care of ensuring it goes out faster.

    Web & Mobile Services

    Update on Silva issues – 12.06pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    We are, of course, working on the infrastructure issues Silva is having currently.
    We have been contacted by many users and are referring all to the blog which will be updated regularly.

    We think it will take up to 2 hours to repair.

    Silva publishing problem

    By Web and Mobile Services (WAMS) , on 12 November 2014

    13 November 9.30

    We will be focussing our attention on sorting out the publishing problem this morning – soon as we have an update we will add it here.


    12 November

    We are still looking into the problem but our current thinking is that this is due to the CMS database failure this morning

    which although it is now up and enabling you to edit, is still not syncing with read-only copies which is why your new content is not showing.

    If this diagnosis is correct, we expect that  when we get the database to sync again your new content will then show.

    We are hoping that all will be well again tomorrow morning i.e. Thursday.


    Issues with Silva

    By Web and Mobile Services (WAMS) , on 12 November 2014

    Dear all,

    We are experiencing some strange effects on Silva at the moment where it is not listing recently added images or folders –

    we have a feeling this is due to the cache and are looking into it with our colleagues in infrastructure, when we know more we will post an update.

    Apologies for the inconvenience.

    Web & Mobile Services

    Issues with tables and image alignment in Silva

    By Web and Mobile Services (WAMS) , on 30 September 2014

    These issues have now been resolved (November 5th 2014)


    There are currently problems with Silva tables and alignment of images.

    If you are in editing mode and you are experiencing problems with the above, do a so-called ‘hard-refresh’ i.e.

    Ctrl + F5 if you are on a PC

    Command + Shift + R on a Mac

    This should rectify the problem.

    If not, please email silva-support@ucl.ac.uk


    Silva tips #1

    By Web and Mobile Services (WAMS) , on 14 August 2014

    • When writing content, make sure it’s short, succinct and in plain English.
    • Avoid unnecessary explanations and meaningless links e.g. ‘If you would like more information about how to register for the conference, click here‘ or
      ‘You can find further information about our courses here‘.
      Instead, create a link with meaningful text (this gets picked up by Search Engines) with a bullet point e.g.:

      • Register for the ICH Paediatrics Conference 2014
      • ICH Courses 2014-15
      • Users are likely to type: register ich paediatrics conference 2014 in a Search engine; they will never type ‘click here’… .
    • Whenever you create something  new e.g. a Silva Document, Silva Folder, Silva Image, News article etc. the first thing you have to type is the ID.
      e.g. ID = conference-form Title= Conference Form

      • Make sure your IDs are always lowercase and if more than 1 word, use hyphens ONLY, not underscore – see example
    • For Silva News articles and Events, avoid using dates in the ID. Search Engines will ignore these. Instead, write a meaningful ID e.g. ich-conference-paediatrics-2014
    • Users tend to scan for information. To help them:
      • Avoid the use of too many different styles.
      • Avoid overuse of bold.
      • Avoid italics.