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    Update on Silva – 14.09pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    The cache is now back to 30 minutes i.e. if you publish something on your Silva site, it will be visible to the users after 30 minutes.

    Web & Mobile Services

    Update on Silva – 13.10pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    Silva seems to be back up and running, although we would like to say this with caution.
    We’ve had to extend the cache from 30 minutes to 3 hours, but can hopefully reduce that back to 30 mins when we feel things are stabilising. We plan to assess this in about 2 hours.

    If you have any *URGENT* messages that need to go out on your website, please send the URL to silva-support@ucl.ac.uk and we will take care of ensuring it goes out faster.

    Web & Mobile Services

    Update on Silva issues – 12.06pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    We are, of course, working on the infrastructure issues Silva is having currently.
    We have been contacted by many users and are referring all to the blog which will be updated regularly.

    We think it will take up to 2 hours to repair.

    Silva publishing problem

    By Web and Mobile Services (WAMS) , on 12 November 2014

    13 November 9.30

    We will be focussing our attention on sorting out the publishing problem this morning – soon as we have an update we will add it here.


    12 November

    We are still looking into the problem but our current thinking is that this is due to the CMS database failure this morning

    which although it is now up and enabling you to edit, is still not syncing with read-only copies which is why your new content is not showing.

    If this diagnosis is correct, we expect that  when we get the database to sync again your new content will then show.

    We are hoping that all will be well again tomorrow morning i.e. Thursday.


    Issues with Silva

    By Web and Mobile Services (WAMS) , on 12 November 2014

    Dear all,

    We are experiencing some strange effects on Silva at the moment where it is not listing recently added images or folders –

    we have a feeling this is due to the cache and are looking into it with our colleagues in infrastructure, when we know more we will post an update.

    Apologies for the inconvenience.

    Web & Mobile Services

    Issues with tables and image alignment in Silva

    By Web and Mobile Services (WAMS) , on 30 September 2014

    These issues have now been resolved (November 5th 2014)


    There are currently problems with Silva tables and alignment of images.

    If you are in editing mode and you are experiencing problems with the above, do a so-called ‘hard-refresh’ i.e.

    Ctrl + F5 if you are on a PC

    Command + Shift + R on a Mac

    This should rectify the problem.

    If not, please email silva-support@ucl.ac.uk


    Silva tips #1

    By Web and Mobile Services (WAMS) , on 14 August 2014

    • When writing content, make sure it’s short, succinct and in plain English.
    • Avoid unnecessary explanations and meaningless links e.g. ‘If you would like more information about how to register for the conference, click here‘ or
      ‘You can find further information about our courses here‘.
      Instead, create a link with meaningful text (this gets picked up by Search Engines) with a bullet point e.g.:

      • Register for the ICH Paediatrics Conference 2014
      • ICH Courses 2014-15
      • Users are likely to type: register ich paediatrics conference 2014 in a Search engine; they will never type ‘click here’… .
    • Whenever you create something  new e.g. a Silva Document, Silva Folder, Silva Image, News article etc. the first thing you have to type is the ID.
      e.g. ID = conference-form Title= Conference Form

      • Make sure your IDs are always lowercase and if more than 1 word, use hyphens ONLY, not underscore – see example
    • For Silva News articles and Events, avoid using dates in the ID. Search Engines will ignore these. Instead, write a meaningful ID e.g. ich-conference-paediatrics-2014
    • Users tend to scan for information. To help them:
      • Avoid the use of too many different styles.
      • Avoid overuse of bold.
      • Avoid italics.

    Delay – reminder

    By Web and Mobile Services (WAMS) , on 12 August 2014

    WAMS regularly gets questions about why a change someone has made on a web page is NOT showing.

    Here is the post from April 3rd again:


    WAMS is employing a web-cache which means that when people make changes to their website in Silva, it can take up to 30 minutes before this can be seen by users.
    This is not new, we’ve been doing this for a long time, but it may not have filtered through to all Editors.

    Please pass it on to other Editors in your team.


    Also, if you haven’t already, do subscribe to our blog, choosing the category ‘Silva’, so that you get an email every time I post.

    Bot and Robot filtering on Google Analytics

    By Web and Mobile Services (WAMS) , on 5 August 2014

    Please read the link (below) from Google Analytics for the explanation.

    WAMS has decided to apply the filtering as mentioned in the link above – this may result in a lower number of visitors to your sites because
    the bots and spider visits are no longer part of the total number of visitors.

    If you have set up your own Google Analytics account, we recommend you tick the box as well to apply filtering.

    And remember, when you do so, you may want to inform others in your team who are looking at GA so they understand why the visitors’ number is dropping.

    Any questions, please email web-support@ucl.ac.uk

    IRIS update

    By Web and Mobile Services (WAMS) , on 17 July 2014

    The email below was sent to all Chief Editors, Editors and Authors in Silva on Tue, June 15th at 18.08pm.

    Hi Silva editors,

    Just a quick note to let you know that in collaboration with the IRIS team we have just rolled out an update to the IRIS code source.

    The update includes

    •             splitting the profile and publication feeds so the first load when the web user visits the page is faster

    •             and the addition of sorting options in the publication feed so that they are similar to what you find when using  iris.ucl.ac.uk (e.g. highlighted, year, type and title)

    So for all you current IRIS code source users – please check out the new features and let us know by contacting web-support@ucl.ac.uk if there are any problems.

    And for any of you not yet using it please check out the links to see how the widgets could save you unneeded content editing  by reusing content from IRIS directly:

    1. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-department
    2. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-research-group
    3. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-profile

    Many thanks

    Web and mobile services and the IRIS team

    Please note: if you have received this email and are no longer an editor in silva please let us know and we will remove you from our system.