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  • November 2014
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    Bot and Robot filtering on Google Analytics

    By Sonja M Van Praag, on 5 August 2014

    Please read the link (below) from Google Analytics for the explanation.

    WAMS has decided to apply the filtering as mentioned in the link above – this may result in a lower number of visitors to your sites because
    the bots and spider visits are no longer part of the total number of visitors.

    If you have set up your own Google Analytics account, we recommend you tick the box as well to apply filtering.

    And remember, when you do so, you may want to inform others in your team who are looking at GA so they understand why the visitors’ number is dropping.

    Any questions, please email web-support@ucl.ac.uk

    IRIS update

    By Sonja M Van Praag, on 17 July 2014

    The email below was sent to all Chief Editors, Editors and Authors in Silva on Tue, June 15th at 18.08pm.

    Hi Silva editors,

    Just a quick note to let you know that in collaboration with the IRIS team we have just rolled out an update to the IRIS code source.

    The update includes

    •             splitting the profile and publication feeds so the first load when the web user visits the page is faster

    •             and the addition of sorting options in the publication feed so that they are similar to what you find when using  iris.ucl.ac.uk (e.g. highlighted, year, type and title)

    So for all you current IRIS code source users – please check out the new features and let us know by contacting web-support@ucl.ac.uk if there are any problems.

    And for any of you not yet using it please check out the links to see how the widgets could save you unneeded content editing  by reusing content from IRIS directly:

    1. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-department
    2. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-research-group
    3. http://www.ucl.ac.uk/ucl-branding-demo/code-source-demos/iris-profile

    Many thanks

    Web and mobile services and the IRIS team

    Please note: if you have received this email and are no longer an editor in silva please let us know and we will remove you from our system.

    Not every good writer can write for the web…

    By Sonja M Van Praag, on 20 June 2014

    Paul Boag writes about all things web-related. Sometimes the articles are of relevance, sometimes not, but I think this particular article is worth a read.

    You can listen to his post or read it. You can subscribe to his weekly newsletter. All up to you, but do read the one about writing for the web.

    WebNet05 – June 17th 2014

    By Sonja M Van Praag, on 17 June 2014

    Today, the 5th WebNet meeting was held in the Christopher Inglold XLG LT between 2pm and 3.30pm.
    Relevant presentations are available on the WAMS webpage

    The next WebNet meeting will be held in the Autumn term.

    WebNet June 17th 2 – 4pm

    By Sonja M Van Praag, on 5 June 2014

    Christopher Ingold XLG1 Chemistry LT

    WAMS will present the soon-to-go-live new Search feature on the UCL website and all sites using the Corporate Identity template!

    Please register on the WAMS webpage.

    Delay between edit and what user can see

    By Sonja M Van Praag, on 3 April 2014

    WAMS is employing a web-cache which means that when people make changes to their website in Silva, it can take up to 30 minutes before this can be seen by users.
    This is not new, we’ve been doing this for a long time, but it may not have filtered through to all Editors.

    Please pass it on to other Editors in your team.


    Using add-ons in Firefox

    By Sonja M Van Praag, on 11 March 2014

    Broken links on a web page can put people off re-visiting your website.

    But …

    You can quickly check all page links on a web page by adding the link-checker add-on in Firefox.
    Go to Tools | Add-ons
    In the search all add-ons box – at the top on the right – type ‘link checker’ and choose one of the suggested add-ons.
    You will need to install this and restart Firefox.
    From then on, when you click on Tools, you will see Check Page Links as one of the choices.
    If there is a link in red, you’ll know it’s broken.
    If not broken, they’ll be green.

    Chief Editors, Editors and Authors in Silva

    By Sonja M Van Praag, on 5 March 2014

    Quite a few of you received Silva training more than 1 or 2 years ago.
    Since then quite a few things have changed.
    You may want to look at the Silva Support pages for updated information.
    For example, we now recommend not to open external links in a new window on recommendation from Search Engines (since Jan 2013).
    We also have a page dedicated to the most important things to remember when editing / building web pages.
    And there is information for people who have just started using Silva.

    I’ll be posting regularly on our Blog to ensure you are kept up-to-date with Silva.

    Silva training courses

    By Sonja M Van Praag, on 2 January 2014

    New year, new resolutions… .

    Not really, but for a while we’ve been thinking about making changes to the current Silva training on offer.
    From January 30th, I’m introducing a one-day course, called Silva Plus, which will combine the current Silva Intermediate and Advanced Features.
    We will also be introducing an online presentation on ‘The Web at UCL’ which will inform interested users in topics that any web editor will need to familiarise themselves with, such as:

    • the Web at UCL
    • Accessibility on the web
    • Search Engine Optimisation
    • Usability
    • and more… !

    It will be a pre-requisite for anyone using UCL’s CMS to complete the online presentation.
    The web is constantly changing and it’s changing fast. Whether you are an Editor or building a website, it is vital that you are at least familiar with these topics or your website will not attract people, rendering the effort you put into building it useless.
    There will be an announcement through the Week @ UCL about this.
    A happy 2014!


    CMS Planning and Prioritising

    By Dan Jackson, on 5 July 2013

    Being somewhat shamefaced that we haven’t blogged for 15 months, it’s tempting to start with a list of excuses for the pregnant pause (big organisational changes, workload – the usual suspects.) However, instead of being introspective & retrospective, this post is about looking forward to where we want to be – and we’re certainly doing a lot to get there; constructing a digital strategy and the governance framework that needs to go with it; thinking about how to position our Web and Mobile Services team as a ‘Digital Agency for UCL'; working with Mark Boulton Design on a common Design Language that will enable us to develop visually consistent, responsive websites for the University; undertaking a rigorous process of service improvement.

    Our CMS review process

    Another critical activity that’s well underway is a review of our Content Management System (CMS). We know that the performance and scalability of our existing CMS is a concern, and that we’ve got work to do in order to get it up-to-date and make the underlying server and application stack more performant and resilient. From a recent survey of our CMS users, we also know that the content editing process is often a frustrating one; performance issues and  poor usability are frequent causes for complaint.

    More strategically, however, we’ve also been thinking about what functional and non-functional capabilities we want from a CMS, and how to enable ourselves to be future friendly; after all, it’s impossible to establish whether our current CMS is fit for purpose until we we know what we want it to do – both now, and in the future.

    CMS planning workshop

    To assist us in this process of CMS analysis, and to help validate our decisions, we’re working with the digital consultants and CMS experts from J.Boye. Over the summer we’ll be eliciting the opinions of a representative pool of UCL’s content editors, but we kicked off our investigations this week with a workshop for senior stakeholders from Information Services and Communications & Marketing to review CMS best practices and trends, and to define and prioritise our digital / CMS activities with some MoSCow analysis.

    Our priorities

    CMS worksop: prioritising

    So what did we conclude?At the top of our prioritised  list of “must haves” was a mix of activities that must happen in order to support our process of change and improvement, and a set of features that our CMS must offer as core capabilities:

    1. Digital Strategy & Governance (inc. senior management understanding of importance, central web funding)
    2. UX (optimal UX for all user groups, intuitive CMS editing interface)
    3. Mobile (responsive design, mobile first)
    4. Performance (inc. need to define performance budget & establish fit-for-purpose server architecture)
    5. Content & Metadata (structured for re-use, social/CMS integration)
    6. Compliance with corporate branding
    7. Security
    8. Actionable measurability
    9. CMS flexibility & extensibility
    10. System / data integration & interoperability

    CMS worksop: prioritisingMeanwhile, our “should haves” and “could haves” listed those items that we felt we should strive for, but that either may not be possible in the short term, or were not perceived to be core capabilities for a CMS:

    1. One UCL website with a global IA
    2. Standardisation of design & development processes / assets
    3. Focus on search
    4. Maturity of CMS vendor
    5. Controlled flexibility (controlled by Web & Mobile Services, flexible for editors)
    6. Capable of being UCL’s single CMS
    7. Skilled, professional content editors (federated model)
    8. Integrated, central DAM (digital asset management) system
    9. Simple, usable, integrated authentication
    10. CMS technology appropriate to UCL
    11. Scalable solution
    12. URL namespace defined
    13. Content review capability

    It was a good, well facilitated session (thanks Brian), and was really encouraging to see Directors & Heads working together to ponder on our CMS requirements and to deliberate on, and help prioritise, those tasks and issues at the heart of our web service improvement plans. We’ll be using this information to inform our Digital Strategy and CMS decision-making processes – watch this space.