Web & Mobile Services
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  • July 2015
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    Finding info for Silva CMS

    By Web and Mobile Services (WAMS) , on 5 February 2015

    Since we changed the ISD website, some of you may have found it hard to find guidance on how to do certain things in Silva.

    I’ve made some changes: you will find all the ‘how-to’ guides as before.

    You now also have information about what you can do in Silva and the training, manuals etc.

     

    What’s happening with the new CMS?

    By Susan M Farrell, on 23 January 2015

    We’ve been talking about the new CMS for ages, so what’s actually happening? Well, we are going through an EU tender process to procure our new CMS. This means that there are three stages to the procurement:

    Pre-qualification questionnaire – at this stage suppliers are asked to answer a whole range of questions about their company and their way of operating as well as what technological solution they are proposing.

    Invitation to tender – this is the stage when the suppliers must answer some in-depth questions about the solution they are suggesting and provide details of costs.

    Presentation – this provides an opportunity for UCL to quiz the suppliers further to ensure we are happy with what they are offering. We are also including a hands-on session at this stage. This is where the suppliers make their CMS available for a few content editors to have a go. This will enable us to judge how easy the CMS is to use rather than relying on the suppliers to tell us.

     

    Currently we are just concluding the Pre-qualification questionnaire stage. We have had to score the 21 questionnaires that were submitted and decide on the top 5 or 6 suppliers. These suppliers will then be invited to tender.

    I will keep you updated as we go through this process.

     

    New websites launched

    By Susan M Farrell, on 23 January 2015

    As ever, we’ve been really busy over the last few weeks and we’re keen to let you know about a couple of our new websites:

    The Life learning site which advertises all UCL’s short courses.

    The Research impact site that showcases UCL’s research through case studies

    Watch out for our new websites particularly the new Undergraduate prospective students’ site that’s going live in early February

     

    Dan Jackson leaving

    By Web and Mobile Services (WAMS) , on 18 December 2014

    Today is Dan Jackson’s last day with Web & Mobile Services.

    We are very sad to see him go but would like to wish him all the very best!

    Thanks for all the work you’ve done for UCL, ISD and WAMS.

    Web & Mobile Services

    post-WebNet-post

    By Web and Mobile Services (WAMS) , on 11 December 2014

    For those who attended WebNet on December 3rd, 2014, those who wanted to attend but couldn’t and also those who never thought of attending:

    1. LectureCast of WebNet December 3rd, 2014 – with speaker Dan Jackson (WAMS) and Paul Boag (Headscape) – 55 minutes.
    2. Paul Boag’s Digital Transformation for HE (pdf to download)
    3. User-testing website – to get users video-ed whilst testing
    4. Free user-testing website ‘Peek’ with generic tasks
    5. Crazy Egg website – to see where people click on your site
    6. Don’t make me think by Steve Krug – if you have time to read a short book…
    7. Hemingway App – to help you edit long paragraphs

    Paul Boag at WebNet 2014 at UCL

    WebNet: Paul Boag – Wednesday, Dec 3rd at 2pm

    By Web and Mobile Services (WAMS) , on 17 November 2014

    Web & Mobile Services are inviting you to this term’s WebNet on December 3rd , 2014.
    It will take place at 2pm – 4pm in Lecture Theatre B17 in the basement of 1 – 19 Torrington Place.

    We are  very excited to confirm Paul Boag, digital strategist as our main speaker.

    Paul Boag is one of the founders of Headscape, a prolific blogger widely known for his very practical and sometimes controversial blog posts, who tweets regularly at https://twitter.com/boagworld and has over 20 years’ experience of helping organisations manage digital change.

    We have asked Paul to touch on a number of issues relevant to web Editors in his talk about ‘Digital Strategy’ such as content strategy and user testing, but are waiting to get the title of his talk confirmed.

    Dan Jackson from WAMS will be updating you on Indigo, the design language created by Web & Mobile Services.

    We will be advertising the event shortly – no need to book.

    Please look out for news, both in ‘The Week at UCL’ and on the ISD website.

    Looking forward to seeing you on December 3rd.

    Web & Mobile Services

    Update on Silva – 14.09pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    The cache is now back to 30 minutes i.e. if you publish something on your Silva site, it will be visible to the users after 30 minutes.

    Web & Mobile Services

    Update on Silva – 13.10pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    Silva seems to be back up and running, although we would like to say this with caution.
    We’ve had to extend the cache from 30 minutes to 3 hours, but can hopefully reduce that back to 30 mins when we feel things are stabilising. We plan to assess this in about 2 hours.

    If you have any *URGENT* messages that need to go out on your website, please send the URL to silva-support@ucl.ac.uk and we will take care of ensuring it goes out faster.

    Web & Mobile Services

    Update on Silva issues – 12.06pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    We are, of course, working on the infrastructure issues Silva is having currently.
    We have been contacted by many users and are referring all to the blog which will be updated regularly.

    We think it will take up to 2 hours to repair.

    Silva publishing problem

    By Web and Mobile Services (WAMS) , on 12 November 2014

    13 November 9.30

    We will be focussing our attention on sorting out the publishing problem this morning – soon as we have an update we will add it here.

     

    12 November

    We are still looking into the problem but our current thinking is that this is due to the CMS database failure this morning

    which although it is now up and enabling you to edit, is still not syncing with read-only copies which is why your new content is not showing.

    If this diagnosis is correct, we expect that  when we get the database to sync again your new content will then show.

    We are hoping that all will be well again tomorrow morning i.e. Thursday.