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    Archive for the 'silva' Category

    Silva editing broken in Chrome

    By Joel Hardman, on 22 May 2015

    It looks like Chrome has recently updated and broken Silva editing – the save button doesn’t work.

    So please use Firefox to edit.



    Silva Sandbox Outage

    By Web and Mobile Services, on 21 May 2015

    ISD Web Technologies Team is currently investigating an issue which is affecting Silva Sandbox (http://www.silva-sandbox.ucl.ac.uk). Currently, all back end (editing) and front end (viewing) functions are down.

    An update will be posted here when there is an estimated time of a fix being implemented.


    16:35 Sandbox is now back working as expected – it appears if was due to a page which had had too many code sources installed on it which our CMS was struggling to serve.


    Silva outage – Wed May 6th 2015

    By Web and Mobile Services (WAMS) , on 27 April 2015

    Dear Silva Editors,

    Outage – no editing – Wed May 6th between 5pm and 8pm

    Next week Wednesday between 17.00pm and 20.00pm there will be NO editing in Silva.

    Please pass this on to the relevant Chief Editors, Editors, and Authors.

    We apologise in advance for any inconvenience.

    Best wishes,

    Web & Mobile Services

    Disabled publishing ‘in the future’

    By Web and Mobile Services (WAMS) , on 19 February 2015

    Dear Silva users,

    If there are any Silva Editors out there who have used a facility in Silva to put a future date when a certain page should be published,
    please take note: we have had to disable this particular feature.

    If you’re not sure what this means, you’ve probably never used used it… so ignore.

    If you have any questions regarding this, do email silva-support@ucl.ac.uk


    Web & Mobile Services

    Finding info for Silva CMS

    By Web and Mobile Services (WAMS) , on 5 February 2015

    Since we changed the ISD website, some of you may have found it hard to find guidance on how to do certain things in Silva.

    I’ve made some changes: you will find all the ‘how-to’ guides as before.

    You now also have information about what you can do in Silva and the training, manuals etc.



    By Web and Mobile Services (WAMS) , on 11 December 2014

    For those who attended WebNet on December 3rd, 2014, those who wanted to attend but couldn’t and also those who never thought of attending:

    1. LectureCast of WebNet December 3rd, 2014 – with speaker Dan Jackson (WAMS) and Paul Boag (Headscape) – 55 minutes.
    2. Paul Boag’s Digital Transformation for HE (pdf to download)
    3. User-testing website – to get users video-ed whilst testing
    4. Free user-testing website ‘Peek’ with generic tasks
    5. Crazy Egg website – to see where people click on your site
    6. Don’t make me think by Steve Krug – if you have time to read a short book…
    7. Hemingway App – to help you edit long paragraphs

    Paul Boag at WebNet 2014 at UCL

    Update on Silva – 14.09pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    The cache is now back to 30 minutes i.e. if you publish something on your Silva site, it will be visible to the users after 30 minutes.

    Web & Mobile Services

    Update on Silva – 13.10pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    Silva seems to be back up and running, although we would like to say this with caution.
    We’ve had to extend the cache from 30 minutes to 3 hours, but can hopefully reduce that back to 30 mins when we feel things are stabilising. We plan to assess this in about 2 hours.

    If you have any *URGENT* messages that need to go out on your website, please send the URL to silva-support@ucl.ac.uk and we will take care of ensuring it goes out faster.

    Web & Mobile Services

    Update on Silva issues – 12.06pm

    By Web and Mobile Services (WAMS) , on 13 November 2014

    We are, of course, working on the infrastructure issues Silva is having currently.
    We have been contacted by many users and are referring all to the blog which will be updated regularly.

    We think it will take up to 2 hours to repair.

    Silva publishing problem

    By Web and Mobile Services (WAMS) , on 12 November 2014

    13 November 9.30

    We will be focussing our attention on sorting out the publishing problem this morning – soon as we have an update we will add it here.


    12 November

    We are still looking into the problem but our current thinking is that this is due to the CMS database failure this morning

    which although it is now up and enabling you to edit, is still not syncing with read-only copies which is why your new content is not showing.

    If this diagnosis is correct, we expect that  when we get the database to sync again your new content will then show.

    We are hoping that all will be well again tomorrow morning i.e. Thursday.