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The qualitative insights we get from applying questionnaires

By Juliano Andrade Spyer, on 31 August 2014

After our team gathered in London this past May, we came back to the field with four main tasks, one of which is to apply a new questionnaire to one hundred participants. Now that this mission is nearly accomplished, I am surprised by what I learned from the questions that, for various reasons, did not work and also by the ones that did. The application of a questionnaire forced me to contact people outside the groups I am closer to and provided a valuable opportunity to check if the generalizations I have made so far are correct. At the end, the questionnaire showed how quantitative methods could be misleading as people either don’t understand or differently evaluate the questions they are faced with. But they can and should be used in the context of long-term qualitative research as the researcher is then able to learn not just by the responses, but also mainly by the information that is offered beyond what the questionnaire requests.

On this blog post I will present some of the qualitative insights the application of this questionnaire has provided.

Right at the beginning of the conversation we ask the informant how many friends she or he has on their preferred social networking site. My expectation was that teenagers would have thousands of friends while everyone else would have about a few hundred or less. This has been the case among some participants, but as I applied the questionnaire often I heard the following intriguing reply by everyone including teens: – “Oh, I have loads of friends there. About 60…” There are quite a few things that can be unpacked from this answer. One is that I realized my teenage informants were heavy users and they were not representative of the entire group of people in their age group. Besides that, it is intriguing that having 60, 80 or 120 can be perceived as being a great number and I can now ask around to find out why is that so.

Some questions confirmed perceptions the ethnography uncovered. Later on in the questionnaire, we ask how many of the person’s friends on social networking sites the informant has never met face to face. Although I am Brazilian like my informants, their notion of what a Facebook contact should be is clearly different from mine. A “friend” here is everyone you can know, which is a group that includes the people that knows the people each one knows (friends of friends). Very few of my respondents answered that they knew personally everyone from their network. The typical reply was that loads of those they were friends with on Facebook they had added because, among other reasons, they had friends in common. So through sites like Facebook we see that my informants understanding of an acquaintance is much wider and flexible than that of people with my urban middle class background.

My informants have not understood the question that helped me realize this previous observation. Originally our research team wanted to know if informants asked the permission of friends or of family members before adding people to their network of contacts. As I read this question to informants, they replied to it quite quickly and confidently so it was not until almost finishing this task that I saw they had understood something very different from our original intention. They usually answered that they consulted friends before adding new contacts, but they were actually saying that when they receive a request from someone they haven’t met and don’t know, they go to this person’s profile and browse around to find out, among other things, who these people are friends with. Having friends in common is an important aspect in the decision of accepting friendship requests.

Some questions worked out incredibly well. One of these asked: do you feel that the opportunity of interacting with people through the Internet has become a headache? This was clearly understood by everyone and it will be interesting to see after we process the data if there are specific demographic groups that replied affirmatively to it. For example: young married people apparently both enjoy meeting more people and are bothered by having their lives more closely monitored by their partners. Others said that Facebook mixes up together different groups of people and it has become a burden to deal with frequent tensions inside one’s network.

We ask informants whether they think social networking sites are good or bad for education and for work. Although some replied Facebook was bad for education because it captures the attention of students out of their schoolwork, several parents consider it positive for exposing their children to information and knowledge. The answers were even more emphatic about work. As Baldoíno is a working class village, many of my informants here work in hotels, are private security guards or have small businesses and having the possibility of communicating with peers and with business partners easily and without paying is very helpful.

On the whole, my informants could not say whether they had “liked” businesses on Facebook. It is unclear to almost all what the difference is between, for instance, a soap opera and a company, and notions such as “local”, “national” and “international” in regard to the businesses they “liked” were confusing to them. Why shouldn’t Coca Cola be local or national if its products are available locally and their adverts are running on national TV channels? Some informants answered that they have purchased items from the businesses they follow, but what they mean is not that the purchase happened as a consequence of them “liking” the business. They like the product and they express this by “liking” them on Facebook and buying products.

I was surprised to see how the people here understand the Facebook timeline. In my private use of Facebook, friends rarely publish stuff on my timeline; as a whole, we share the understanding that one’s timeline is a private place that should not be used by others unless on specific occasions such as birthdays. Here in Baldoíno leaving messages of all sorts in someone else’s timeline is part of the way Facebook is used and the word “timeline” has become part of the vocabulary people use to talk about social networking online.

The questionnaire ends with two questions about politics and the answers I collected are revealing of the particularities about this place. I think all but one person said she or he had unfriended someone because of political differences. Many said that they have unfriended people because of quarrels motivated by other reasons, but not because of politics. These answers reveal the physical distance that in fact exists between them and local representatives. Politics is a topic not worth quarreling about because there is nothing to gain from it. Government type of politics represent a burden that has to be dealt with every two years during elections and politicians are very present during that time but afterwards they disappear.

Although informants consistently said they didn’t care about politics, most said confidently that social networking sites have made them more politically active. They were very sure about both answers so I started asking what they understood about being politically active. Initially I suspected they meant Facebook allowed them to be more active in their community as they are now able to complain publicly about things they don’t like, but this was not what many were trying to say. By being more active politically they are saying they are better informed about what happens beyond the daily life in their locality. Facebook is a place that disseminates information so they learn about more things that are interesting to them that they don’t get through other media such as the television.

There is a lot more to say about this experience and about how quantitative methods can be a valuable tool to acquire qualitative data, but hopefully the examples offer possibilities for this subject to be discussed further. I am curious to learn how the experience has been for my research colleagues and hope they blog about it here as well.

All in the pose

By Jolynna Sinanan, on 25 August 2014

Image courtesy of J.G.

Image courtesy of J.G.

Danny and I are in the midst of looking at hundreds of Facebook profiles and in his case, Twitter and Instagram feeds as well to start writing the first book to come out of the project so far, What They Post. The project has always intended to be an anthropology of social media, but as we presented at the Royal Anthropological Institute a couple of months ago, instead of studying social media, we can also see social media as an unprecedented opportunity to study the wider anthropological context.

This is the premise of the book we’re (or at least I’m) muddling through at the moment. By looking at visual posts on social media- photos and self-generated or collaborated images (memes etc.) we can see an alternate route to doing ethnography. We are comparing our two field sites, The Glades in the UK and El Mirador in Trinidad. We’re not comparing Trinidad to the UK, it would defeat the purpose to take the values and cosmology of one society as the bedrock to which all others are compared. In our study, the use of social media by the English looks just as ‘exotic’ as uses of social media in China, Turkey or India. By looking at what people post, we can demonstrate the contrast between Trinidadian and English posting as the best way of showing that posting is in many respects Trinidadian and English.

We have now looked at thousands of images posted on social media and are starting to work with about ten comparative themes. Some are directly taken from the content of images, such as counting how many times alcoholic drinks appear, either with people or images of drink alone. Others are bigger themes that have been more subject to academic study we have big question marks next to that will need deeper analysis, where an images says something about gender or class but we’re not sure what yet.

One of the themes that has stood out to us is the way that women pose in photos. Danny has noticed a pattern where women over the age of around 30, do not overtly pose. They may try to look pretty, attractive or feminine, but they don’t show their bodies in any particular way. Posing years seem to be for teenagers and young adults, but certainly not for adult women.

It is quite the opposite in Trinidad. Women of all ages post images of themselves on Facebook, they pose to the side, they show their behind, they may have a hand of their hip or a leg slightly turned out diagonally from the body, but they show themselves.

And this is where it is very important to not take the values of any one society as the cornerstone to compare others. We have all seen countless journalistic articles that feed into the anxieties we have with the introduction of any new media, usually from a psychological perspective. That social media encourages, or brings out latent narcissistic tendencies, that we are all obsessed with our own image and we are all become more exhibitionist, photographing and sharing everything that we do.

But when I ask women why they post photos of themselves, I get a number of responses like ‘I was in a good mood’, ‘I felt like it’, ‘I liked my make-up’ or ‘I liked how I looked that day’ followed by ‘and I wanted to remember it.’ Trinidad is a society where people strive to be seen and we can’t contextualise that desire in contexts of Western mediatisation or celebrity phenomenon. Because of its own history and experience of modernity, being seen is to be acknowledged that one exists as a person. Visibility has far more existentialist implications in Trinidad than simply wanting fame.

I would also argue that Trinidadian women are generally kinder to themselves and to each other about their bodies. You don’t have to have a certain look to post lots of selfies, young women aren’t ridiculed by their peers for posting selfies or posing in photos if they aren’t thin or pretty enough, they don’t need to look like celebrities to celebrate themselves. Trinidadian women generally have a healthier sense of body image than we have observed with their UK counterparts and it all comes across when we take a comparative look at the photos they post.

On death and desserts: Mourning heroes on Facebook

By Nell Haynes, on 11 August 2014

chumbeque

Photo courtesy of Creative Commons

On 5 December 2013, Nelson Mandela died. At the time, I was reviewing about 50 different Facebook accounts of people living in my Northern Chile fieldsite to see in a systematic way, what exactly they posted about on Facebook. I noted that only a few posted about Nelson Mandela. Those that did made funny ironic references to actor Morgan Freeman, who portrayed the South African politician in a film biography, while more politically socialist users posted old photos of the politician alongside their hero Fidel Castro. Yet these posts represented only 6 of the 50 users I was concentrating on, or 12%.

That same week Paul Walker, a film actor of The Fast and the Furious fame, also died. More than 20 of the users whose activity I was observing posted about his death on Facebook. As with Mandela’s death, no one linked to obituaries or news articles, but instead posted photos of the actor, or at times posted photos of their own cars with quotes from The Fast and the Furious or other commentary suggesting that the films had inspired their love of automobiles.

From this, along with Presidential elections which had just taken place in Chile, I got a sense that people were much more likely to post something on Facebook when they felt personally affected by it. While people recognized the significant contributions of Mandela to peace and humanitarian efforts, he had not affected Chileans’ daily lives, while Walker had been an important hero for many people. One young man posted about both. On the day of Mandela’s death he simply wrote “QDEP Morgan Freeman” [Rest in Peace Morgan Freeman] in an ironic and humorous attempt to conflate the politician with the actor who had portrayed him. A few days later, when news of Walker broke, he wrote, “I’m watching The Fast and the Furious on TNT (television channel)…in honor of the movies that inspired my Honda, and more importantly in memory of Paul Walker.” Clearly this user had reserved the more sincere and personal message for Walker who he characterized as an inspiration.

My insight that personal connection was more important than world impact has been put to the test again with the unfortunate death of a local celebrity. Arturo Mejía Koo, the son of Chinese immigrants to the region, was locally known as the authority on chembeques—a kind of pastry made of corn flour and honey. Though chembeques can be found in almost any outdoor market in the region, Koo’s shop was something of a pilgrimage point for those who love the dessert. Perhaps then, it’s not surprising that Facebook has been littered with homages to Koo. At the time of this writing, about 1/5 of the posts that appear on my Facebook timeline are related to Koo’s death. People post links to the local paper’s story with a simple comment of a frowning face, or no comment at all. Others post links with the comment “Noooooooooooooooo!!!” Responses are lacking in eloquence, but the sheer number of them is impressive.

Among my highly educated, urban, middle-class friends in the United States, posting about the death of a highly iconic politician such as Mandela was an act of both proclaiming political stance and being “in the know.” Yet in Chile, it is much more important to be “in the know” about local events. While in both places I see memes that circulate with text such as “If you didn’t eat/watch/play [insert local favorite], you didn’t grow up in [insert local area],” Northern Chileans take to heart this mentality. They experience the death of world icons with a grain of irony, likely owing to the distance they perceive between that person’s life and their own. Yet a local hero’s death is experienced as a personal heartfelt loss.

This makes clear that for most Northern Chileans, Facebook is an outlet for performing personal and local affiliations, rather than a platform for interacting with global discourses. Mandela’s death was noteworthy for a few because he was a world figure. Yet lacking in a personal connection, emotions were expressed through irony or affiliations with other more regionally relevant politicians. Walker’s death was important for some because he had been a Hollywood hero, yet was still expressed at a distance through reference to his film roles. But in the instance of Koo’s death huge numbers of people in the region feel personally affected because eating his pastries had been an important part of local belonging. Facebook then was an appropriate place to express the very simple emotions of sadness and disbelief that emerged from the loss that felt so personal. The outpouring of public response to Koo’s death then demonstrates the ways that Facebook may reflect local affiliations much more strongly than global awareness.

It’s OK to send my boss a WhatsApp message!

By Shriram Venkatraman, on 25 July 2014

Image Courtesy Bhupinder Nayyar (Creative Commons)

Image Courtesy Bhupinder Nayyar (Creative Commons)

Mahesh, 28, an ITES (Information Technology Enabled Services) professional met with me for lunch in one of Chennai’s well-known vegetarian restaurants. He works three days a week from his company’s branch office located in the Indian field site – Panchagrami – and two days from the company’s Chennai office located close to this restaurant.

Over special vegetarian Thali meals, we discussed his life, his ambitions, his family, his presence on social media etc. When I called him up to schedule an interview, he arranged for us to meet for lunch before his work shift that started at 2 PM. Though we met at around 12:30 PM, he seemed pretty relaxed and unrushed and the lunch interview kept going until around 1:45 PM, when he excused himself to let his boss know that he would be running late for work by approximately 30 minutes. He got his smart phone, a Samsung Galaxy out of his pocket and typed something into it and sent out a communication in less than 20 seconds. I was pretty surprised because, it normally takes at least a minute for an official communication to be typed and sent over an official email server with all the salutations normally required in an official communication. So, wondering if he had already typed an email to his boss, I asked him what he let his boss know, to which he replied that he just sent a WhatsApp message to his boss letting him know that he was delayed over a meeting and would report in shortly. This triggered a conversation that was extremely informative. I asked him why he didn’t email his boss and why did he choose to operate and communicate over WhatsApp.

Soon, it became extremely clear that WhatsApp was fine enough for communicating mundane official matters such as informing that one was running late to the office or to a meeting or to meet at lunch etc. and that it was replacing what Short Messaging Service (SMS) did originally. However, important official communication always happened through official email. But, communicating to one’s immediate boss on mundane official matters now moved from text messages to WhatsApp messages. So, why did this happen? Because everyone is now on WhatsApp, almost all have a smart phone connected to the internet with WhatsApp as an application, which people would keep checking on a constant basis compared to SMS and WhatsApp is free to use. These factors led to people using WhatsApp messages more often than SMS.

Naturally, the next question was geared towards Facebook (FB). I asked him if his boss was his friend on Facebook and were they on FB messenger on an always signed-in mode. He replied ‘yes’. So, why did he still choose to communicate over WhatsApp rather than Facebook? He considered WhatsApp more official compared to Facebook. It seems like one of his teammates had actually sent a message to his boss over FB and was frowned upon, as somehow FB just didn’t seem official enough and equated everyone to a being just a ‘friend’, thus breaking hierarchies, while hierarchy was still maintained over WhatsApp. So, did people in his team ever communicate with their boss over FB? They did for more for personal communication such as ‘liking’ something, forwarding a moral message, spreading the word about an office party or get together etc. but nothing related to an official one-to-one or one-to-many sort of communication. He made sure to add that he would never communicate to his boss’s boss over WhatsApp, it had to always be over an email. The vertical span of use of media seemed extremely interesting.

I was immediately reminded of the concept of polymedia, termed by Madianou and Miller, 2012 and also on how an important person in a network influences others in the network to choose media through which people communicate to him. In this case, Mahesh had three ways of communicating with his boss – over email, over SMS or over WhatsApp (in this case was influenced by the boss, who was fine with communication over WhatsApp and had added it to the list of official communication tools).

This soon became an important question, and interviews with several other IT/ITES professionals revealed something similar. So, why are certain media perceived to retain hierarchy while others don’t? Stay tuned to find out…

Digital photo albums in south-east Turkey

By Elisabetta Costa, on 10 July 2014

Photo by Elisabetta Costa

Photo by Elisabetta Costa

Anytime I become close to a family after having visited them at least a couple of times, my new friends usually show me their family photo albums. So far this has happened in every house I’ve been to. After talking, eating and drinking tea together, they ask me if I want to have a look at their family pictures. Then they usually bring me one, two or more boxes containing different albums and many scattered photos. I’ve seen many pictures taken from the ‘60 until recently. These boxes usually contain both formal photos taken during weddings and then edited in the studio, and more informal pictures from daily life. Showing family photo albums and family photos to guests is a very common practice here in Mardin. It’s a way to communicate to new friends what the family looks like, and to highlight to me (a new friend) who the family members are and were in the past.

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Teens are obsessed about spell checking thanks to Facebook

By Juliano Andrade Spyer, on 2 July 2014

Photo by Juliano Spyer

Photo by Juliano Spyer

Schoolteachers and staff in Baldoíno have a common perspective about the impact of social media on education. For them, Facebook and similar services are bad because they make students even less interested in what happens during classes. The argument tends to be that the Internet in general is a good thing, but young people avoid the “good internet” to devote a lot of time to socialization. The typical example of the “good internet” here is Google because it’s where one can learn things. Google fits into the image of a sort of oracle of knowledge that fits well with the idea of what a teacher is while Facebook is the playground and the understanding is that children have nothing good to teach each other.

If you ask a staff member of a school to give an example of the consequences of using the “bad side of the internet”, they may talk about how poorly students are writing because of the lingo they use to communicate through social networking sites. They say that kids are now happy to misspell words because they all like to type in this way. But this is actually very far from what the evidence from fieldwork shows. I am confident to claim that, at least here in my field site, Facebook has made spelling-checks an obsession among younger users and they are constantly improving their writing skills for that reason.

Here is a bit of my own pre-theorizing about the way things work here in terms of social mobility. Displaying economic progress is an important part of life, hence the effort made to show off this progress through actions such as buying branded clothes or a being a strong speaker through which the neighbors can evaluate the technical quality of your investment in education. Teenagers appear to have been given a central role in this arena: they are the main embodiments of display for family wealth and that may be a heavy burden to bear. These kids are intensely comparing what they have to what others around them have to look for signs of  a“lack of conditions”. And a serious indicator of poor economic means shows itself through writing.

I have systematically asked teens about different topics related to technology and almost all of them are highly concerned about not misspelling words on Facebook’s public areas. Some have newer phones that have spellcheckers and these are sought after technologies. Others with less powerful smartphones get into the habit of using Google to check the words they are not sure about. And as a consequence they all claim that their writing skills have improved as they fell more confident about writing.

I like this example because it shows how an assumption about the effects of the Internet may be wrong and yet remain as the truth, at least to a certain group. The perspective of school staff reveals less about what happens in terms of learning and possibly more about another important topic related to the internet here: how it has deepened the generation gap. We are talking about parents that are functionally illiterate in terms of reading, but also in terms of operating a computer. So young people have the whole World Wide Web to live their lives away from the sight of adults.

The World Cup on social media worldwide

By Nell Haynes, on 27 June 2014

OLYMPUS DIGITAL CAMERA

Photo by Jolynna Sinanan

In these weeks, many of the world’s eyes are trained on the new football stadiums in towns around Brazil as one of the great global sports spectacles unfolds in its most recent manifestation. Of course not all are watching just to cheer on their national team or see who wins. Many are curious (and critical) about the ways the global football federation, FIFA, has commodified the event. Some are hoping for a glimpse of why so many people discuss the art of Messi and Ronaldo rather than being bothered with the details of the offside rule. Still others are attentive to news about human rights abuses that have targeted poor urban neighbourhoods, sex workers, and workers in informal economies, especially given local protests aimed at government spending on the event. Some have a new appreciation of Brazilian music as a result of programmes dedicated to the event. But these groups are not mutually exclusive. Many people who love football are also interested in this wider context, both cheering their ream and reading biting critiques (or indeed, critiques about biting). What is new is the degree to which we can directly listen into these conversations on social media

Many of us are inspired by the ideal that football is becoming a truly global game, spanning continents, class, race, religion and, outside the world cup, even gender. Sadly the evidence found by the Global Social Media Impact study does not support such a lofty transformation. We also find little to suggest that football is an aspect of a growing homogenization of the world. These reports make clear that cultural differences are reflected even in the ways people experience the World Cup. For example, in south-eastern Italy, watching football is a private family event held in the home, while in Trinidad, known for Carnival and spectacle, World Cup viewing is indeed a social event. In Chile, no matter how you watch the match, showing your national pride by wearing a red shirt and yelling local slang is practically a law while the English are relatively sedate.

Our primary focus, however, is on the coverage within social media. This shows that given the time difference with Brazil, World Cup viewing in China is often solitary, with friends only able to chat through social media messaging. Indian fathers use the World Cup as a chance to bond with children over YouTube videos of players’ techniques. And working class Brazilians use social media to celebrate their upward mobility as individuals and a nation, and great pride that the event is happening in their own nation, even if they could never dream of being able to attend a game.

In most cases there is little to suggest that people transcend local interest to celebrate this as a global event. Rather we see how sport becomes an expression for intense nationalism. In Turkey lack of local representation results in apathy. On the other hand while Chinese migrant factory workers may not engage, some men in the more settled village population of China do seem to use football to connect with the wider world, and in several of our sites football does provide an opportunity for local social bonding and enjoyment. This may not correspond to what has now often referred to as the “beautiful game,” although in compensation most sporting enthusiasts have found the level of football itself is much more open and exciting than in the previous World Cup. And indeed our reports positively suggest that watching how people discuss the World Cup on social media is actually a rather good way of understanding how the world around us is changing if always in terms of these constellations of local concerns.

THE WORLD CUP ON SOCIAL MEDIA WORLDWIDE

This article is part of a special series of blog posts profiling how social media is affecting how ordinary people from communities across the planet experience the 2014 World Cup.

Englishness, the World Cup and the Glades

By Daniel Miller, on 27 June 2014

Football fandom in the Glades, images by Daniel Miller

Football fandom in the Glades. Images by Daniel Miller

Viewing the world cup from the perspective of  a relatively homogeneous English site, The Glades, a dual village with a total population of 24,000, North of London, seems to bring out the ‘Englishness’ of this site compared to others around the globe.

At the time of writing England are already out of the World Cup, and most of the overheard conversation is about failure. England is ranked below the two teams, Italy and Uruguay, that beat them. Most experts felt they played quite well. So the results are pretty much in accordance with expectations. But this is not how things are seen here. Social bonding seems most effective when everyone agrees that England are ‘rubbish’. The humour on social media is typically self-deprecating, for example, a picture of the tour bus on sale with signs such as ‘only used twice’.

On social media we looked at all posting on 30 Instagram, 40 Twitter and 65 Facebook accounts during one week. This provided very clear support for my earlier claim that Facebook is no longer a peer to peer media for youth but has migrated to older people. Of the forty teenage Facebook profiles only one person used it for extensive football comment and this was because all his Twitter posts were set to also show on Facebook. Two others made a single relevant posting, one posted twice and that was it. World Cup references are more common for older users of Facebook with two people posting 11 times and one six times.

Instagram is only used to post ones own photos so the World Cup was not relevant. The core to young peoples posting today is Twitter. Of forty teenage sites, of those who posted during this week there were 5 males who posted frequent comments throughout the week. 11 males made just a few comments often around 3 to 5 while only 1 male made no comments at all. Of the females none posted extensively, half posted a few and half posted no world cup related tweets. Males tend to post either exclamations at events, general comments such as: ‘Why were Uruguay and Italy so poor against Costa Rica?’ Also popular is humour or critical remarks, such as:

‘I don’t get all the people that say England are good, we are shit, you just don’t want to admit it… when was the last time we won anything?’

‘Any coincidence that nations who sing their anthems with pride and feeling put in spirited performances, rather than our pathetic effort?’

Humour, as well as being self-deprecating, is often sarcastic, such as:

‘”BREAKING – Steven Gerrard to retire from international football after the World Cup” what a shame.’

Females add a gendered perspective, with posting such as: ‘why are all the Uruguay player’s shirts so so so tight? lol’, or cute pictures of the Brazilian player Oscar. If they comment on the football itself it may be apologetically such as ‘Uhh ohhhhh!! trust it to be Suarez (like i actually know what i’m talking about)’. Only those who comment extensively tend to mention games other than those played by England, or if they have connections such as family in Portugal and therefore support that team.

As well as self-deprecation the English qualities of modesty and reticence are much in evidence. There is relatively little public display. Across the two villages only 3 shops had extensive world cup influenced windows (see photos), 3 more had minimal and around 80 had none. Apart from an electrician, it was either the most traditional English butcher and pub or ethnic minority restaurants (Indian or Chinese) that had displays. There was only one example of commercial exploitation, a supermarket that had a selection called ‘tastes of the world cup’ with Brazilian watermelon Ivory Coast cocoa etc. Less than 1% of homes or cars displayed flags.

Going to pubs during the games when England were not playing one rarely saw more than 3 or 4 people that looked like they might have come especially to watch that game. During the England game one pub was crowded with 140 people another less than half that. The atmosphere was subdued. Apart from the collective shouting and celebration when the English goal was scored, there were no instances of people making remarks loud enough for anyone to hear other than their own companions.

THE WORLD CUP ON SOCIAL MEDIA WORLDWIDE
This article is part of a special series of blog posts profiling how social media is affecting how ordinary people from communities across the planet experience the 2014 World Cup.

Seeing red: watching the World Cup in Northern Chile

By Nell Haynes, on 27 June 2014

kids marea roja

Neighborhood children celebrate Chile’s victory. Photo by Nell Haynes

The very first night I spent in my fieldsite in Northern Chile, the national team qualified for the World Cup. I had no TV, no radio, and internet only through my smartphone. But I knew every time the team scored. Horns honked, dogs barked, whistles cut through the evening air, a dull roar of shouts bouncing off one another between the small homes, and six floor apartment buildings hung around the city like the fog that rolls in every afternoon from the Pacific Ocean. When the opposing team scored, you could hear the low rumble of grumbling viewers. By the game’s end, the horns were honking again, fireworks were being set off, and I ventured to my balcony to see people waving large flags in the street.

After nine months in this working class city of 100,000 people, football is back, and it is everywhere. Though advertising in general is limited, people find individual ways to visibly express their excitement about World Cup. The single bar in the city has no signs outside or inside advertising that they will be open for games. Restaurants have no specials. This is possibly because people tend to watch at home with friends and family, grilling meat, and drinking beer, rather than watch in in a more public place. Or perhaps people feel inclined to watch from home because there is no incentive to watch in a public place. Either way, the result is clear. When I watched one afternoon game at the bar, I was one of only 5 patrons (all the others being 20-30 something men who seemed to know the bartender on duty). In fact, the family and friends joining together in each private home usually outnumbered those gathered in the bar.

anita futbol

A small crowd watches Chile vs. Netherlands in the local bar. Photo by Jair Correa.

The few instances of businesses advertising World Cup specials were limited to interntional companies. The hardware store (owned by US company Home Depot), and one supermarket (owned by Walmart) had special giveaways advertised, and of course the Coca Cola and Becker beer cans on sale throughout the country are decorated with football themed designs. But on a local level nothing commercialized about the World Cup. Instead, people have individually created visible practices associated with supporting their national team—wearing red football jerseys, setting off fireworks, and posting a great deal on social networking sites. These posts began about a week before the World Cup began, in anticipation.

Screen Shot 2014-06-26 at 1.41.54 PM

A World Cup themed display in Sodimac Homecenter. Photo by Nell Haynes

Many of the Facebook posts were typically Chilean in style, in that they were humorous memes. Some compared the team’s coach, Jorge Sampaoli, who is bald, to bald reggaetón singer Pitbull. Others, in anticipation of a match against the Australian team, featured pictures of kangaroos in compromising positions. Others posted sarcastic cartoons about the blindness with which Chileans follow football, or “Survival Guides” for those uninterested in the games. Politically involved young people often posted links to articles about the protests in Brazil, often followed by an image supporting the Chilean team, and commenting on their sense of feeling torn between the game they love and the capitalist exploitations behind the event. “Vamos Chile…..a pesar que el trasfondo del mundial es una mierda no pueden negar que el futbol es hermoso sobretodo cuando gana chile” [Let’s go Chile…..it’s a shame that the transformation of the World Cup is shitty, but they can’t negate that football is beautiful and above all when chile wins”

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A popular meme circulating before and during the Chile vs. Australia match.

On the day of the game, posts turned more personal. Young men and middle-aged mothers alike post on Facebook invitations to friends to watch the game in their homes, often enticing them with photos of beer or food accompanied by a Chilean flag or football. Local businesses such as Chinese restaurants suggest customers should “put their orders in now to go along with The Red” (the nickname for the national team).

The experience of watching the games was captured in photos posted on Facebook and Instagram. These usually consist of people wearing red football jerseys, red, white, and blue wigs, hats that look like footballs, and other variations on festive attire, while standing next to a large television displaying a match. Others display the meats being grilled while watching the game. Even those stuck at work during games. Posted selfies at their desk while draped in the national flag. The large percentage of men working in mining operations several hours outside of the city were not left out. A few hours later, after they’ve finished their twelve hour shift, workers in the nearby copper mines post their cell phone videos of hundreds of their coworkers erupting as they watch a goal being scored from the company dining hall.

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An Instagram photo shared during the Chile vs. Spain game.

But more telling than these orchestrated photos and videos were the immediate reactions to the game that were posted in simple messages on Facebook. When there was something to cheer about, my Facebook feed instantly filled with simple statements of “conchetumare” (a somewhat all-purpose expletive), “weon!” (somewhat equivalent to ‘dude’), “vamos chile mierda” [let’s go chile. shit!], and  of course, “goooollllll” after every score.

After the games, Instagram and Facebook again filled with photos of people celebrating in the streets. Huge crowds gathered in plazas to set off fireworks, sing fight songs, and generally continue the party. People posted videos of the national hymn being sung at the start of the game. These were not just young people, but grandparents and mothers carrying young children. Of course, the posts stopped about two hours after the game ended, but I could still hear the singing and fireworks through my closed window late into the night.

And then, the next day, in further, but subdued celebration, memes reappeared teasing opponents who lost, or chastising referees blamed for a Chilean loss. After defeating current world champion, Spain, a photo of an airplane bearing the Spanish flag, with “gentlemen, start your engines” was shared by many people.

Overall, on non-game days, about 20% of posts are related to the world cup. On game days, this rises slowly until they peak during the actual game the make up more than 60% of posts from the 90 people I follow on Facebook. Similarly, among Instagram users from my fieldsite, about 80% of photos posted during game time have something to do with the game. Clearly, for many people, life stopped in order to watch the game. Yet, in order to actively participate in a community of fans, social networking provided an outlet for humor, pride, predictions, and even gut reactions to plays. This may have something to do with the fact that people are watching in small groups in private spaces, rather than large numbers gathering in the local bar. While family members got up to dance and toot horns after each goal scored when I watched from friends’ homes, they seemed to want a more collective experience. This desire was summed up by my friend’s uncle, who after Chile’s win over Spain quickly declared, “Let’s all go outside and see what’s going on in the streets. If there’s a party happening we need to be a part of it.”

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A mashup of photos of people literally partying in the street after the Chilean team beat Spain, posted on both Instagram and Facebook.

It is also worth noting that the number of posts on either social media site that reference support for a team other than Chile is almost non-existent. There is a somewhat large population of Colombian immigrants in the fieldsite, and thus, the Colombian team has had a few posts in it’s support. By overwhelmingly, the posts reference the team of the poster’s home nation. The World Cup is not about the world, but about Chile’s place in it, and Facebook, rather than acting as a window to a “global civil society” (Tomlinson and Young 2006:1) rather functions much as Anderson described early national newspapers as foundational to a sense of community as a nation. In fact the simultaneity he described (1983:37) has gone into warp speed as people have moved from reading the same daily news items, to being able to immediately comment on an acquaintance’s “conchatumadre” just seconds after a Chilean player scores. This Saturday, Chile will battle home team Brazil in the second round of the tournament, and might be eliminated. If that happens it will be interesting to see if excitement and Facebook posts continue, as people in my fieldsite cheer on other South American teams, or if the exit of the Chilean team will mean an absence of attention to the World Cup both in media consumption, and social media curation. Then again, maybe predictions will be right and we’ll never get a chance to know, because Chile will win it all!

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A widely shared image of how Chile could pass through the rounds to win the World Cup.

References

Anderson, Benedict. Imagined Communities. London: Verso, 1983.

Tomlinson, Alan, and Christopher Young, eds. National identity and global sports events: Culture, politics, and spectacle in the Olympics and the football World Cup. SUNY Press, 2006.

THE WORLD CUP ON SOCIAL MEDIA WORLDWIDE
This article is part of a special series of blog posts profiling how social media is affecting how ordinary people from communities across the planet experience the 2014 World Cup.

‘We are more united for the World Cup than for Christmas!’: the World Cup in Italy

By Razvan Nicolescu, on 27 June 2014

Photograph by Razvan Nicolescu

Photograph by Razvan Nicolescu

To start writing a blog post how people in the Italian fieldsite watch the World Cup and how the competition is reflected on social media, I started off on the streets of Grano looking for a place to watch Italy’s opening game in the competition.

The town seemed to be much less concerned with the game than I expected. I counted just three Italian flags, one adorned by a young tifoso on his balcony and the other two guarding a van that was selling hot-dogs and hot panini near the railway station. The game was scheduled at midnight local time, when basically all cafés and a few bars where the game could have been screened were closed. I think that in the entire town, there were less than half a dozen public places where you could watch the game.

I chose a place where the biggest crowd in the town might have gathered. Most people knew each other quite well, being either family, friends, or neighbours. The audience of around 30 people was split in two. Half were men above forty years old who watched the game sitting in comfortable armchairs in front of the biggest screen in the bar. The other half were much younger and included two women; they were standing around the bar and watched the game on a normal flat screen, which hanged on the wall opposing the big screen. The two groups of people were literally watching the game back-to-back. All throughout the game, some six to eight women were sitting in the inner court of the bar waiting for their partners while a few kids were excitedly running everywhere.

The main explanation for the relatively few public places where the World Cup could be watched is that people really prefer to watch it at home. This has a lot to do with the fact that they always have, and the World Cup doesn’t seem to be the best time to change. Then, there are the credenze (beliefs, superstitions). A good friend of mine in her mid-thirties explained to me that she had to watch Italy’s opening game at her parents’ house because that is where they have been watching the World Cup since 1994. Each of her family members had to occupy more or less the exact places as when Italy played at the previous World Cup. This time, her younger sister had no boyfriend, so she had to call a friend and ask him to come and sit where her boyfriend four years ago used to sit: on the coach between herself and her mother. Despite the late hour of night, my friend’s father did not allow her to go to sleep or to have some fresh air on the balcony from time to time. Finally, she managed to find a moment when she could sneak out and go home straight to bed. When her partner came home after the match asked him in her sleep who had won. She exclaimed in a quite frustrated way that her family is more united during the World Cup than during Christmas. Actually, the World Cup has more to do with the house and family than I would have expected.

In this context, maybe is not unusual that there were so little posts about World Cup on social media among the people I am working with. Even those who are otherwise quite active football supporters did not post much on Facebook. In the first days of the competition when Italy played two games I took a brief look over more than 100 Facebook profiles and I counted only around 20 posts about the World Cup. Almost all were about the Italian national team: half of the posts were uploaded in the actual days of the games and expressed in different ways the famous supporting slogan ‘Forza Azzurri!’ The other half were comments on the games, which varied from enthusiastic ones celebrating the victory against England to rather negative ones after the defeat against Costa Rica. If the first were serious and posted by ‘experts,’ usually men, the second posts were more humorous and provocative, where women were relatively well represented. A female teenager commented that the end-of-school examination in mathematics was as ‘disgusting’ as Italy’s defeat against Costa Rica.

This is the moment I noticed the first posts against Italy’s national team. By the time of the third game where Italy competed, there were already half a dozen people who were either mocking the national team or were supporting their opponents. These people were known among their peers as being in different ways anti-mainstream.

On the day of the decisive game against Uruguay, I counted around 20 supporting phrases, that is around twice more than was in the first two games added together. After Italy lost the game, a small avalanche of posting about the game was uploaded on Facebook. In two days I counted a total of 30 posts related to the game, out of which 21 were status messages, 4 edited photos, 4 not edited photos, and one film – all shared from Internet. The three main themes of these postings were: 9 referring to the moment when the Uruguayan striker Luis Suárez bit one Italian defender, 8 about the game itself and 6 negative comments about the Italian team. ‘The bite’ scene seemed to be more present as 7 of the 9 posts were photos. Even though it looked like people were active about the World Cup in Facebook, the 30 posts were posted by less than twelve people, with three most active, uploading 8, 7, and 4 postings respectively.

Some of the memes circulated on Facebook

Some of the memes circulated on Facebook

I don’t have the scope to discuss it here, but it is interesting to mention that if mainstream media in Italy discussed the relative high impact of the games on social media it was mainly because of how the main commentators tweets* were shared and commented on by the same mainstream media (a technique also used in the case of celebrities and politicians). However, as I wrote in a previous blog post, the penetration of Twitter in Grano is extremely low. This is just an example of the difference between what media claims that ‘happens on social media’ and what actually happens.

At the same time, it seems that not many WhatsApp messages regarding the World Cup were sent as in many cases most of the people such messages would have been sent to, have been watching the game together anyway.

A few questions rise from this short investigation into how the World Cup is represented on social media: how, when and to what extent is the private represented online? What is the relation and why is there such a big difference between mainstream media, which in this case is saturated with World Cup, and the way people use social media? What kind of sociality and individual acting is social media currently constructing?

Note
* The controversial tweet of the Italian striker Mario Balotelli before the game with Costa Rica is a good example for the impact of celebrity tweets on media. According to reports, this allegedly made the Italian manager Cesare Prandelli ask to his players: ‘Less social networking and more goals’.

Interesting statistics on the number of tweets during the game Italy vs. Uruguay can be found on an article in the main Italian sport journal Gazzetta dello Sport (methodology explained in Italian).

THE WORLD CUP ON SOCIAL MEDIA WORLDWIDE
This article is part of a special series of blog posts profiling how social media is affecting how ordinary people from communities across the planet experience the 2014 World Cup.