Visualising Facebook by Daniel Miller and Jolynna Sinanan

By Daniel Miller, on 7 March 2017

Screenshot 2017-03-07 15.43.28

Today marks the publication of a new book called Visualising Facebook, which I have written with Dr Jolynna Sinanan. It is available as a free download from UCL Press and also for purchase in physical form. One of the key arguments from the larger Why We Post project, of which this book is one out of eleven volumes, is that human communication has fundamentally changed. Where previously it consisted almost entirely of either oral or textual forms, today, thanks to social media, it is equally visual. Think literally of Snapchat. So, it is a pity that when you look at the journals and most of the books about social media, they often contain either no, or precious few, actual visual illustrations from social media itself. One of the joys of digital publication is that it is possible to reproduce hundreds of images. So, our book is stuffed to the gills with photographs and memes taken directly from Facebook, which is, after all, our evidence.

For example, as academics, we might suggest that the way women respond to becoming new mothers in Trinidad, is entirely different from what you would find in England. In the book, we can reproduce examples from hundreds of cases, where it is apparent that when an English woman becomes a mother she, in effect, replaces herself on Facebook with images of her new infant. Indeed, these often become her own profile picture for quite some time. By contrast, one can see postings by new mothers in Trinidad, where they are clearly trying to show that they still look young and sexy or glamorous, precisely because they do not want people to feel that these attributes have been lost, merely because they are now new mothers.

In writing this book we examined over 20,000 images. These provide the evidence for many generalisations, such as that Trinidadians seem to care a good deal about what they are wearing when they post images of themselves on Facebook. While, by and large, English people do not. But this becomes much clearer when you can see the actual images themselves. Or we might suggest that English people are given to self-deprecating humour, while Trinidadians are not. Or that in England gender may create a highly repetitive association between males and generic beer, as against women with generic wine. In every case, you can now see exactly what we mean. We also have a long discussion about the importance of memes and why we call them `the moral police of the Internet’. How memes help to establish what people regard as good and bad values. This makes much more sense when you are examining typical memes with that question in your head.

To conclude, given the sheer proportion of social media posting that now consists of visual images, it would seem a real pity to look this gift horse in the mouth. Firstly, it has now become really quite simple to look at tens of thousands of such images in order to come to scholarly conclusions. But equally, it is now much easier to also include hundreds of such images in your publications to help readers have a much better sense of what exactly those conclusions mean and whether they agree with them.


This post was originally published on the #NSMNSS blog here.

Public anthropology: urgent yet undervalued

By Laura Haapio-Kirk, on 17 November 2016

An education in anthropology encourages us to ask deep questions and look beneath the surface.

An education in anthropology encourages us to look beyond cultural assumptions.

In the days following the results of the US presidential election, there has allegedly been a wave of racist attacks and hate crime across the States against Muslims, hispanic Americans, black people, ethnic minorities, and the LGBT community. At the root of such behaviour is deep cultural ignorance and education is one of the most powerful weapons we have against intolerance and fear of the ‘other’. The humanistic sensibilities that an education in anthropology fosters can be paradigm-changing. It seems apparent that a commitment to an engaged public anthropology has never mattered more, or been more feasible in this digitally connected age. Many anthropologists, including the Why We Post team, feel the moral and political imperative to bring anthropology to a wider audience than was previously possible with traditional modes of research dissemination. But as anthropologists situated within today’s hyper-competitive academic job market, how can we navigate the often tenuous balance between public and academic output?

How can we manage to produce high-quality public content at the same time as managing the responsibilities that come with being professional anthropologists working within the demands of the academic job market? This was a question put to me by Alisse Waterston, the president of the American Anthropological Association, after a talk I gave at the IUAES in Dubrovnik back in May. The theme of IUAES this year was ‘world anthropologies and privatisation of knowledge: engaging anthropology in public’, yet my panel was the only one with the explicit theme of how to bring anthropology to the public. The panel convenors, Jenny Ingridsdotter and Kim Kallenberg from Södertörn University in Sweden, explained the difficult balancing act inherent in their academic lives: “In order to pursue an academic career we are encouraged to write peer reviewed articles and engage with research communities. Yet little time is left to engage socially and interactively with local communities or communicate important results to public spheres. As young scholars it might be even more complicated to legitimise designation of time to public output. Still we feel it is really important and at the core at what we do as ethnographers.”

The Why We Post course on FutureLearn runs three times per year.

The Why We Post course on FutureLearn runs three times per year.

I believe that there are several factors that enabled our team to successfully produce large amounts of public output at the same time as writing up their research, publishing, and applying for jobs (all of the 5 post docs have now secured academic employment). Firstly I think it’s important that public engagement shouldn’t be an afterthought to research, but like with Why We Post, should begin from a project’s inception if it is to be successful. Partly this is because the writing skills necessary for communicating to a general public take time to hone, and also because it’s important for researchers to understand early on in their work the kind of field material (video, photographic, textual) they need to record in order to produce engaging content that will appeal to non-anthropologists.

Given our topic of research is the uses and consequences of social media, our project was conceived as having a broad appeal from the outset; with selfies and memes we might be able to bring people to anthropology who otherwise might overlook it. Project leader Daniel Miller envisaged a spectrum of dissemination/engagement methods including open access books, an e-course, and a public-facing website, all of which was made possible by a generous ERC advanced grant which funded the project and has covered my salary as a public engagement fellow and research assistant. I was hired at the three-and-a-half-year mark when the team were in the process of writing up. Working with these talented researchers to produce our public content I saw how it was often difficult for them to juggle the academic and public output, even with the support of a team. The more conversations I had with them, the clearer it became: public engagement in anthropology is currently institutionally undervalued and needs greater recognition within the established modes of evaluation that researchers are subject to. I think that projects with more limited resources than ours would struggle to produce the same range of public output, despite the best intentions of individual researchers to reach beyond the ivory tower.

Can we draw people to anthropology through analysis of popular culture such as the selfie?

Can we draw people to anthropology through analysis of popular culture such as the selfie?

In addition to writing 11 open access books (aimed at both academics and lay readers, with jargon-free text and references kept to footnotes), the Why We Post team agree that producing visual and textual material for the online course was the most time-intensive of our initiatives, taking longer than expected. One of our researchers, Shriram Venkatraman believes that this was mainly down our high production values coupled with our lack of experience in creating such material – and a lack of existing models to follow. We were the first UCL course on FutureLearn and the first comparative anthropological online course of this scale. The sheer amount of material coming from our project also posed a challenge – how do you condense insights from a total of 135 months of ethnographic fieldwork across nine fieldsites into a concise course aimed at a general audience? The answer: a combination of Googledocs, tracked edits, miles of emails, and a lot of good will and humour. Support also came from UCL’s Digital Education team whose expertise in online learning was pivotal in developing a successful course.

Despite the time-intensive nature of scripting and filming course content, Jolynna Sinanan commented that the skills she gained were invaluable: “The time pressure was immense but the skills we learned in filming, writing, developing and translating content for the course were very valuable, especially when gaining public exposure for our research is becoming more important. We are also competing within an academic climate that values producing a high level of quality as well as quantity, so we need to display virtuosity as well as accessibility with our research outputs, from being able to write journal articles to making short films for YouTube.” The skills developed in public engagement can also benefit traditional academic output, as Xinyuan Wang explained: “producing the course actually helped my academic writing as in the course I needed to describe and discuss things in a straightforward and engaging way (which is actually more difficult in many ways than composing an academic paper). After working on the course, my own arguments actually became clearer and better constructed, which is definitely very helpful in my future writing and actually saved time rather than wasted time in the long-run.”

While the process of transforming research findings into public education was both challenging and rewarding, once the team’s contracts were nearing completion and they launched into job searches they faced a new challenge: the academic job market currently does not value online learning in the same way as offline learning. Dr Nell Haynes, our team member who conducted her fieldwork in Northern Chile explained: “The online course is not at all considered to be equal to teaching in-person courses, despite the fact that it actually took much much more time, revision, and creative thinking than preparation for a traditional lecture course. And while there has for some time been a strong movement by anthropologists to have administrations grant more weight (in tenure review and other institutionalised forms of evaluation) to public work, it certainly seems that search committees are often reproducing these very biases. Based on conversations with other job applicants this does seem to be a systemic trend.”

Our course is available in the 7 languages of our fieldsites on UCLeXtend.

Our course is available in the 7 languages of our fieldsites on UCLeXtend.

If we as a discipline do not value public anthropology highly enough, is it any surprise that the public generally have little time for anthropology? How can it be that a discipline which claims to be global and encompassing in outlook is so limited in its output, often failing to give back to the very communities that it draws knowledge from? We decided to make our e-course and website (including 130 films) available in the seven languages of our fieldsites, and we are in the process of arranging translations of our open access books. The hope is that as public awareness of anthropology grows through such efforts, that there will be more demand for the discipline. As Shriram Venkatraman commented: “our effort is just the start of something big. When there is more recognition from within the field for public outreach and the social impact we can create, this will hopefully encourage many more such efforts which will increase the standing of Anthropology in the eyes of the general public.”

It is heartening to see other efforts towards quality and sustained public anthropology, such as the founding of the Public Anthropology Institute (PAI) at Wesleyan University, and we hope that such initiatives garner wide praise among anthropologists. We have a duty to promote the kind of cultural sensitivity that anthropologists take for granted to as broad an audience as possible, so that people who see cultural difference as a potential source of anxiety, might come to appreciate, and even delight in, the multitude of ways there are to be human.


Thanks to the Why We Post team for sharing their experiences of the public engagement balancing act. Also thanks to our lively panel at IUAES (Berna Yazici, Laura Korčulanin, Miha Poredoš, Aivita Putnina, Branko Banović, Margarita Barrera, Helleka Koppel, and Pascale Hancart Petitet) who continued conversations with me beyond the conference, and who are involved in projects ranging from public art installations of golden excrement in the ‘Give a Sh*t’ project, to an anthropological radio show in Laos.

WhatsApp ban in Brazil: the word on the ground

By Laura Haapio-Kirk, on 18 December 2015


The text above the image reads: 'me without WhatsApp'.

The text above the image reads: ‘me without WhatsApp’.


In this post Juliano Spyer suggests that the vocal backlash against the recent blocking of WhatsApp in Brazil would have been even stronger if the voices of poor Brazilians who depend on the service were heard.

“For poor people in Brazil, WhatsApp is essential for communication, and has defined a personal sense of internet use,” says Juliano. During his 15 months’ fieldwork in a working-class neighbourhood north of Salvador, WhatsApp went from being unheard of to being the predominant mode of online communication. “WhatsApp has become such an important tool that it has generated a shift from desktop to mobile internet use in Brazil.”

Back in 2013, people in Juliano’s fieldsite who had smartphones tended not to use them to access the internet. Rather, smartphones were more of a status item, used for playing music and taking photos. People hardly used mobile internet because Facebook was the primary reason for going online, which was felt to be better suited to desktop access. As the price of Android phones dropped, people instantly recognised WhatsApp’s value as a low-cost communication tool, and in the course of 6 months, between 2013-2014, Juliano witnessed the app becoming the dominant messaging platform in his fieldsite. A man who owned the main local mobile phone repair booth told Juliano that “nine out of ten” smartphones he serviced had WhatsApp installed.

With the rise of WhatsApp and the necessary uptake of mobile internet, people experienced a shift from more communal modes of internet access, such as in internet cafes and in the family living room on a home PC, to more private and personal access. The smartphone became, in effect, people’s first experience of private computing, with both positive and negative consequences for their lives. For example, in Juliano’s fieldsite people reported that WhatsApp made it easier to forge business opportunities, but its private nature also meant that it intensified tensions and jealousy between couples.

The recent quick reinstatement of WhatsApp after it was blocked in Brazil was largely down to the public outcry over the ban, both in Brazil and internationally. Brazilians took to Twitter to express their frustration, but Juliano suggests that the Brazilian backlash mostly came from the schooled middle-classes who use a combination of WhatsApp, Skype, and email for communication. For poor Brazilians who depend on WhatsApp as their primary mode of communication, the reaction was even stronger yet we just didn’t hear it. “The overall impact of the WhatsApp ban on Brazilians was underestimated as the voice of poor people is generally not heard. Because of this under-representation, while the reaction to the WhatsApp ban appeared large, in actual fact it was unimaginably larger,” says Juliano.


Co-authored by Juliano Spyer and Laura Haapio-Kirk.

Why We Post: The Anthropology of Social Media

By Laura Haapio-Kirk, on 25 November 2015


The Why We Post project is now moving into its final stages at full speed, gearing up for our public launch on February 29th 2016. On this date we will release the first three of eleven open access books, a free e-course, and an interactive website. You can now register for our course on FutureLearn (English language version) and on UCLeXtend (in Chinese, Hindi, Tamil, Spanish, Italian, Turkish, and Portuguese).

Over 4,300 people have signed up to the course within the first week, sparking discussions around the research which are absolutely fascinating and encouraging to see. Students come from all over the world and range from having a general interest in social media, to being professionally invested in it, from people who have never heard of anthropology, to those who are doing PhDs in the subject. The breadth of learner backgrounds is extraordinary and will no doubt contribute to the vibrancy of the course.

The course consists of a range of learning materials including texts, images, video lectures, and video discussions. There are further materials on our website for learners who want to dig even deeper, including around a hundred films made in the fieldsites and many stories which bring our research to life.

If you want to help us transform global research into global education, then spread the word. Follow the project on Facebook, Twitter, and YouTube, and tweet with the hashtag #whywepost.

Sign up for the free e-course Why We Post: The Anthropology of Social Media. We can’t wait to meet you!


Promotional film by Cassie Quarless.

Online relationships with strangers can be ‘purer’ than with offline friends

By Xin Yuan Wang, on 26 October 2015

“Internet dog” by Source. Licensed under Fair use via Wikipedia.

As illustrated in the cartoon ‘On the internet, nobody knows you’re a dog’, published by The New Yorker in 1993, the anonymity afforded by online communication raises interesting questions about authenticity and trust. I encountered such concerns at a media workshop where I talked about the high levels of anonymity on Chinese social media platform QQ. One member of the audience asked: “Don’t you think, in a highly mediated and anonymous environment, people are worried about the authenticity of communication?”

From what I can gather from my research, the answer is no.

To address her question I quoted a migrant factory worker called Feige who lived in the factory town where I conducted my fieldwork:

They [online friends] like you and talk with you because they really like you being you, not because you are rich so that they can borrow money from you, or you are powerful so that they can get a job from you. Here [online] everything is much purer, without power and money involved.

Feige is a member of many QQ groups and has his own fans who like to hear his opinions on everything. He sees entirely online friendships as ‘purer’ (chun) relationships, since they do not necessitate pragmatic concerns that often feature heavily in offline relationships. For Chinese migrant factory workers like Feige who are often frustrated by their position in society, social media provides new possibilities of sociality which are free from social hierarchy and social discrimination.

Curiously, strangers online also boast a preferable situation in some factory owners’ eyes. Billionaire factory owners in my field site sometimes avoided attending school reunions in fear of requests for financial help from their old classmates but some were happy to talk with online strangers on WeChat to release the stress which they believed could not be displayed to their subordinates and family members.

Ms. Cheng, a wealthy factory owner, told me:

I feel that nowadays society is very pragmatic. Sometimes I feel very confused and frustrated. Everyone says that the relationship between old classmates is the purest because there are no benefits or interests involved. But in my case, this was not true. After my middle school reunion I had at least six or seven phone calls from people who attended asking for money or other various kinds of help.

Ms. Cheng dared not attend any further school reunions after her unpleasant experience. However, she found a supportive community by joining a WeChat group where mothers share their experience of raising children. Here she could share her struggles of dealing with her two teenage children. This was a huge support which she felt she could not obtain from her family.

At home everybody is busy with the factory stuff…but there (WeChat mothers’ group) I am just a mother, not a factory owner. I show my weakness and get a lot of comfort…I don’t know exactly who they are, but I know they are all mothers like me who share the same problems.

Chinese migrant workers and factory owners probably lie at the two extremes of the wealth spectrum in the industrial China field site, however both appear to be similarly willing to befriend and communicate with strangers online. Here we can witness how relationships which are mediated by technology turn out to be the more ‘authentic’ compared to offline relationships which in many cases are highly mediated (or ‘polluted’ as people say) by factors such as wealth and social status. The cases from China provide us with a new perspective on online relationships. Here ‘anonymity’ by no means refers to the opposite of ‘authenticity’, just as ‘mediation’ by no means suggests less or more ‘authenticity’.

Normativity and social visibility

By Jolynna Sinanan, on 14 October 2015

image courtesy of sneugle, creative commons

It has been exactly a year since finishing 15 months of fieldwork in Trinidad. Stories for this blog have moved further and further away from cool stuff that was coming out of the field and living in Trinidad, to the far less exciting but far more intense process of endlessly thinking and rethinking the material and drafting and redrafting articles, book chapters, and books (yes, all plural) from three years of research.

So it’s kind of like experiencing the weather from the ground, how it looks and what it feels like, and then looking at the weather from the sky and how the movement of clouds influences what is happening below. This is what moving from the field to writing feels like, moving from experience and observation to the more abstract.

I have been drawing on my field work in Trinidad for, among other things, edited book chapters on different topics, from emotions and technology to social networks in small communities to social media and ethnography. What has been most striking about working on these condensed pieces of writing and stories from the field is the focus of on the everyday, what is normal in the places we lived and what people in those places take for granted. When we started this project in 2012, we didn’t want to look at isolated, spectacular social media events that seemed to be the thing at the moment, whether it was the Kony 2012 campaign or the Ice Bucket Challenge, although these sort of one off things did appear throughout the research. We were far more interested in normal social media practices and if something came up that everybody talked about, shared or commented on, we were able to contextualise it in everyday relations.

Yet, it is these types of spectacular social media events that attract the most attention. It’s like reading about media in media, which reminds me more of the anxieties of post-modernism and post-post-modernism of the 1990s, where social phenomena is likened to simulacra. From the comparative studies of nine societies (a lot of people) one of our key conclusions is that the use of social media can be generalised as being generally unspectacular. There is a previous blog post on how memes can be a visual means to reinforce social norms and morally acceptable behaviour. Humorous memes also provide a safe and popular way for people to express their views without coming across as too self-righteous or taking oneself too seriously.

Memes are just one example of visual posts, others that show food, outfits, places and events again show the everyday. The more exciting or idealised aspects of the everyday, but the everyday nonetheless. And when the idealised aspects of the everyday are shown, they usually conform to a shared sense of what living the good life means, around consumption and lifestyle, which is particularly important given that for several research participants, especially in the Brazilian, Chinese, Indian and Trinidadian field sites, upward mobility is a genuine aspiration. Again, not surprising that aspirations around lifestyle would be more obvious in the sites in countries that are commonly called ‘developing’ or in ‘the global south’.

The other half of posting (at least visual posts) around social norms is that the audience for these posts are one’s social peers and networks, social media simply makes these forms of expression more visible. Prior to social media, normativity and social visibility have had a long interrelationship and was explored with much more depth by thinkers such as Georg Simmel and more recently Agnes Heller. One of our findings summed up in once sentence is that people care what other people think and say about them, especially if they are from small towns where more people know each other and live alongside one another. There might be social media events that capture participants’ attention for a short time, but by and large, social media usage is, well, normal.

Surveying Social Relationships

By Daniel Miller, on 2 October 2015

One of the chapters of our forthcoming book How the World Changed Social Media, which will be published as an Open Access book by UCL Press in February 2016, describes a survey consisting of 43 questions we asked 1199 respondents (mainly around 100 per fieldsite).

Just occasionally this survey produced results which were commensurate with our general ethnographic data, for example, this chart showing the average number of friends is well matched by what our informants say about how generally sociable they feel people are in the place where they live.

Screen Shot 2015-10-02 at 12.23.23

Similarly this figure of whether people use social media to develop new relationships makes sense to us. In some places such as Brazil or Trinidad it is because prior to social media people typically developed friendships through the mechanism of becoming friends with the friends of already established friends or relatives, and this is something that social media lends itself to. By contrast the issue in industrial China is that factory workers, who are constantly shifting from place to place, grow to rely on their online connections as the place for developing friendship, partly because opportunities are quite limited for friendship offline.

Screen Shot 2015-10-02 at 12.23.50

But in other cases the results of this survey are clearly incompatible with what we know from our ethnographies, and we will always favour the authority of 15 months living with a community over a mere survey. It will not be hard for you to spot the problem in the next figure. This is the high number of people in our rural Chinese site who mention siblings as the people who most often post on their walls. The problem is, of course, that given the one family per child policy, most of these young people don’t have siblings. McDonald suggests this is a combination of two factors. Firstly those who do have siblings perhaps share a very close relationship with them. But, this figure also represents a practice in China where it is common to refer to one’s cousins as siblings. It was just one of many examples where we found that our survey could be very misleading unless you had the ethnographic background to understand how and why people had interpreted our questions in a particular and often unpredicted way.

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Facebook and the State: propaganda memes in Turkey

By Elisabetta Costa, on 27 February 2015

Propaganda meme that has widely circulated on social media during the protest of March 2014

Propaganda meme that has widely circulated on social media during the protest of March 2014

The academic and journalistic accounts on the political uses of social media have mainly emphasized the practices of activists and dissidents, or alternatively the control and censorship by States, but I believe that one area of research has been largely overlooked: the government’s production and distribution of social media outputs for propaganda purposes.

After having observed the political uses of social media in Mardin for a long time, I was struck by the wide circulation of videos, memes and news supporting the government and the ruling party AKP. Most of this material was produced and originally shared by institutional sources or other informal groups whenever some significant events occurred. For example, in March 2014 anti-government protests erupted all around the country when a 15 years old boy died after having been in a coma for 269 days, the boy had been hit by tear gas while he was going to buy bread during the Gezi Park protest in Istanbul. In March 2014 the social media sphere in Mardin was populated by memes that were reproducing the government discourses and minimising accusations of police brutality. The image posted above is only one example of the several memes of this kind, the caption says: “This is not the way to buy bread/This is.”
The Turkish government’s engagement with social media was also documented by few journalists, and it was reported that in September 2013 the governing AKP party created a team of 6000 social media users to help influence public opinion. However, I have never come across any detailed report or research about this crucial and important topic.

In Mardin the active usage of social media by the government and the ruling party AKP, is also interlinked with State’s control and surveillance, as a consequence of these two factors, government opponents were not very active online. All this leads me to argue that social media in my field-site, far from creating a democratic public space, have rather reproduced and reinforced existing inequalities and exclusions of political and ethnic minorities.

Social media Goldilocks: Keeping friendship at a distance

By Daniel Miller, on 9 December 2014

Many people seem to think that social media such as Facebook are principally a means to find and to develop relationships such as friendship. Clearly those people don’t try to study the English. I have just finished a chapter of my book on Social Media in an English Village and it has become increasingly clear that the primary purpose of some social media, such as Facebook, is rather more to keep people at a distance. But that needs to be the correct distance. Goldilocks is the ideal middle-class English story. Whether it comes to porridge or beds we, the English, don’t want the things that are too hot or too cold or too short or too long. We want the things in the middle that feel just right. So it is with many relationships.

Yes, after Friends Reunited the early social media were often used to re-connect with people one had lost contact with. But as I heard many times this was also something one could regret, since often enough one was reminded of the reasons one hadn’t kept in touch in the first place. But that’s ok. If they become friends on Facebook you don’t actually have to see them. On the other hand you can satisfy your curiosity about what has subsequently happened in their lives as an entirely passive Facebook friend. Or if that feels a bit too cold you can add a little warm water to your bath with the occasional `like’.

When it first developed academics and journalists used to claim that the trouble with Facebook was that users couldn’t tell a real friend from a Facebook friend. Actually long before Facebook came into existence people would sit in pubs with one friend endlessly dissecting the last three encounters with a third party to decide whether that third party was or was not a `real’ friend. In fact the beauty of social media is that there are so many ways of adjusting the temperature of friendship. You can like or comment, you can have them in a WhatsApp group, you can private message them, you can send them a Snapchat, you can follow them on Twitter, you can acknowledge them in their professional capacity on LinkedIn, all on top of whether or not you phone, email and visit them.

Some of the best insights into the nuances of positioning come from discussions about the use of social media after a divorce, which might be your parents or relatives or again friends. Suddenly everyone is aware of what shouldn’t be shared with whom, and who might take offence if you are warmer to this side than you are with that side. Even in England we do sometimes actually make friends, but we then spend decades calibrating the right distance, judging exactly how much of a friend we want them to be and social media is just a wonderful way of getting things just right.

It’s all in the comments: the sociality behind social media

By Nell Haynes, on 2 December 2014

autoconstrucion boys

boys in the fieldsite hang out after school and look at Facebook on a mobile phone

As I begin to write my book about social media in Northern Chile, it’s great to see little insights emerge. One of the first of these insights is that interaction is essential to the ways people in my fieldsite use social networking sites. Facebook and Twitter are the most widely used, with 95% of people using Facebook (82% daily), and 77% using Whatsapp with frequency. But with other sites or applications, use falls off drastically. The next two most popular forms of social media are Twitter and Instagram which are used by 30% and 22% of those surveyed respectively.

So what makes Facebook so popular but not Twitter? My first reaction was that Twitter doesn’t have the visual component that Facebook does. This was partially based on the fact that many of my informants told me that they find Twitter boring. Yet Instagram is even less well-used than Twitter. And as I began looking more closely at the specific ways people use Facebook and Twitter, I began to see why they feel this way.

People use Facebook most frequently because they are most likely to get a response on that platform. In fact, this forms a sort of feedback loop in which people perceive that others use it more, so when they want the most feedback they use Facebook, which in turn keeps others coming back as well. As this cycle continues, people know that if they want their friends, family, colleagues, acquaintances, and even enemies to see something, Facebook is the place to put it. This is also what attracts older generations to use Facebook—if they want to see what is going on with younger generations, they join. But as their age-peers join for the same reasoning, they begin interacting with them as well. In essence, Facebook is the most truly social of the social media for people living in Alto Hospicio.

This desire for interaction is exemplified by the fact that far more important than writing statuses, or even posting photographs, memes, videos, or links to websites of interest, is the commenting in which people engage. It is not unusual to find a single sentence status update that has more than twenty comments. Many comments are positive and supportive. When a young woman posts a new profile picture, it will usually receive more than ten comments essentially expressing the same thing: “Oh [daughter/niece/ friend/cousin] you look so pretty and happy!” When someone expresses a complaint, like neighbours playing music too loudly, comments usually range from “How annoying!” to “Do you want to borrow my big speakers so you can show them your music is better?” These comments generally serve a function of staying in contact and supporting friends and family by simply reminding them that you are paying attention and care about them.

This type of cohesion has impacts beyond social media as well. Many friends of friends actually get to know one another through such comments on social media, so that by the time they end up meeting in person at a party or group outing, they are already familiar with one another, friendly, and if they’ve interacted enough on the same posts, may have already added one another as friends on Facebook. Thus, Facebook is not only a space for interacting with old friends, but making new ones as well.

Aside from helping me to understand how important sociality is to people in my fieldsite, this realization also serves as an excellent example of the ways quantitative and qualitative research support one another. Quantitative data from my survey alerted me to the fact that Facebook was popular not just for it’s visual uses. But I had to go back to my qualitative research to find out why exactly this might be. As I continue to analyze and write, I find that I keep bouncing between the two, reassuring me that without both aspects, this project would not have been complete.

For more on the confluence of qualitative and quantitative data, here are examples from England and Brazil.