Surveying Social Relationships

By Daniel Miller, on 2 October 2015

One of the chapters of our forthcoming book How the World Changed Social Media, which will be published as an Open Access book by UCL Press in February 2016, describes a survey consisting of 43 questions we asked 1199 respondents (mainly around 100 per fieldsite).

Just occasionally this survey produced results which were commensurate with our general ethnographic data, for example, this chart showing the average number of friends is well matched by what our informants say about how generally sociable they feel people are in the place where they live.

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Similarly this figure of whether people use social media to develop new relationships makes sense to us. In some places such as Brazil or Trinidad it is because prior to social media people typically developed friendships through the mechanism of becoming friends with the friends of already established friends or relatives, and this is something that social media lends itself to. By contrast the issue in industrial China is that factory workers, who are constantly shifting from place to place, grow to rely on their online connections as the place for developing friendship, partly because opportunities are quite limited for friendship offline.

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But in other cases the results of this survey are clearly incompatible with what we know from our ethnographies, and we will always favour the authority of 15 months living with a community over a mere survey. It will not be hard for you to spot the problem in the next figure. This is the high number of people in our rural Chinese site who mention siblings as the people who most often post on their walls. The problem is, of course, that given the one family per child policy, most of these young people don’t have siblings. McDonald suggests this is a combination of two factors. Firstly those who do have siblings perhaps share a very close relationship with them. But, this figure also represents a practice in China where it is common to refer to one’s cousins as siblings. It was just one of many examples where we found that our survey could be very misleading unless you had the ethnographic background to understand how and why people had interpreted our questions in a particular and often unpredicted way.

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What’s special about social media in small places?

By Razvan Nicolescu, on 19 September 2015

'Normal friend: 'Wow, how beautiful you are!' / Bestt friend: It's Shrek at the phone says he wants back his face.' Meme shared on Facebook by Comix

‘Normal friend: ‘Wow, how beautiful you are!’ / Best friend: It’s Shrek on the phone, says he wants his face back.’ Meme shared on Facebook by Comix

From the beginning of my fieldwork I kept thinking about why social media seems to be used so differently in my fieldsite – the Italian town of Grano – compared to other places, such as Rome or Milan. Maybe the most immediate answer is that Grano is a small place!

Indeed, with less than 20,000 inhabitants the town is far smaller than many metropolitan place, and here social relations could be much different than elsewhere. But what does this mean exactly? At the same time, social media is known to be a global technology which promises equal chances to access and utilize online resources to all its users. So, what is the implication of this to the existing social relations? To attempt to answer this, I will given a real-life example from my research.

Salvatore is person who is aware of the immense power he has because of social media, but sometimes he is annoyed that he cannot express himself online in the way that he would like. For example, he would never post  photos on Facebook which were taken at parties after drinking too much or behaving ‘stupidly.’ His close friends know this, and they too, would never tag Salvatore in a photo they know he wouldn’t like to be published online. On the other hand, Salvatore equally cannot promote himself on Facebook with a nice photo or accomplishment without his friends mocking him for taking himself too seriously.

Salvatore works as an IT consultant for a medium-sized company in Lecce and is renown as a quiet and refined person. In this context, both situations described above would challenge the image people in his hometown have constructed of him. In contrast, he feels that in Lecce he can be a ‘different person’ (un’altra persona) as people there actually encourage this kind of diversity. He commutes to work everyday and sometimes spends whole weekends in the city staying with friends. However, Salvatore is more interested in taking care that Facebook corresponds to the image he has in his hometown, rather than the one he constructs in the city.

What this story points to is how most people in southeast Italy use public-facing social media so that it reflects the relationships and image they have in their home communities. The problem, then, is that this image may vary significantly with social behavior between rural places, small and medium-sized towns and metropolitan places. Writing on these kinds of differences at the turn of the 20th century, sociologist Georg Simmel shows why that what varies essentially is the balance between ‘the objective spirit’ and ‘the subjective spirit.’ That is, in metropolitan places people have to cope with an avalanche of essentially objective issues, from money economy and commerce to mass-produced commodities, which places emphasis on individuality and rationality. In contrast, people living in rural areas, with the slower more habitual, and fewer flows of life, are closer to the ‘spirit’ (or Geist) of people and objects, and, among other things, this allows for more space for subjectivity in social relations.

My ethnographic material cannot really engage with this theoretical proposition as my research was done in a small place. However, what I can agree with is that people in Grano build relationships based on traditions and institutions which incorporate time, a certain predictability and more opportunities to share this ‘spirit’ that are simply unavailable in bigger places. In this context, most people in Grano sense that social media should reflect these very specific local values exactly because they are quintessentially subjective and thus recognizable, before any global forms and tastes.

Ropa americana online: the local market for used clothing

By Nell Haynes, on 15 August 2015

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A Facebook announcement from an online shop in northern Chile announces “Jackets, Vests, and Sweatshirts”

Ebay, Etsy, Alibaba, and Taobao have changed the way many people around the world shop. Now, you can get virtually any product from anywhere, delivered right to your door. Tom McDonald has even observed companies that have sprung up to make this possible in rural China where even courier services does not deliver (also see his blog about business Facebook pages). But in northern Chile, people aren’t really all that concerned with getting interesting things from far off places. To them, ropa americana [American clothing, code for used goods] is the cheapest and least impressive form of dressing. If one is looking for style, the department stores in the larger cities will do just fine.

But this doesn’t mean that there’s no market for these goods online. Many people, particularly older women, have developed “shops” through Facebook in order to sell used clothing. Just like their counterparts who operate physical used clothing shops in the semi-formal markets around the city, these women buy used clothes in bulk, and sell it to individual consumers. But instead of renting a stall, they take pictures of the individual items to upload to Facebook accounts that they have just for that purpose. When a potential buyer likes and item, they will negotiate a price (usually about $4 for a tshirt, a bit more for jeans or a dress, up to $20 for a coat), and a time and place to meet for the exchange. While new customers may simply ask the price as a comment on the picture, or send a private message through Facebook to arrange a drop-off, regular customers will send WhatsApp messages asking about specific items, hoping to get the best of the best before they even make it to the Facebook page.

Paola, who sells clothes mostly for men told me that a miner requested she meet him as he got off the bus, coming home from his shift at the mine. He had ripped his coat while at work, and was afraid of being very cold between the bus drop off and walking a few blocks home. Paola agreed to meet him at midnight at the bus, for just a few extra dollars.

So while in many ways social media has the ability to expand consumption options globally and allow people access to cosmopolitan goods they might not have imagined a decade ago, it can also take on a form that is distinctly local and personal. Like Paola meeting the miner at his bus, this is just one way that social media can truly strengthen the community bonds that people feel in their local place.

Personal and public aesthetics: What I learned from my own visceral reactions in the field

By Nell Haynes, on 25 June 2015

jair selfie

Photo by Nell Hayes

At first, I couldn’t quite put my finger on it, but over the first several months in my fieldsite in northern Chile I began to realize that one of the reasons I never quite felt totally at home was that the aesthetics of the place never quite fit with my own sense of aesthetics. By aesthetics, I mean the effort and thought that people put into the way things look. In my fieldsite, a city of 100,000 inhabitants, I noticed this in public parks and municipal buildings, in both the inside and outside of homes, and in the way people dressed. It was not only an intellectual exercise, but a visceral feeling. If I wore the clothes that I was used to wearing, perhaps a dress or a fitted button down shirt, I felt as if everyone was staring at me because I was dressed with too much care. Perhaps they were right. There wasn’t really anywhere to go looking smart. The only bar in the city had cement floors, cinderblock walls, and heavy metal bands playing live every weekend.

Over time I thought more about the sense of aesthetics in Alto Hospicio, and realized that while I had considered it entirely utilitarian at first, there was something more particular about it. The aesthetic was very much a part of the accessibility and normativity that prevailed in the city. The predominant aesthetic was not nonexistent, nor did it always privilege form above function or the “choice of the necessary” as Bourdieu calls the working class aesthetic. While many people clearly could afford to redecorate their homes or buy expensive clothing from the department stores in the nearby port city, their aesthetic choices leaned toward an appearance that was not too assuming. They didn’t flaunt or show off in any way. It was an aesthetic that was presented as if it were not one, because aspiring to a particular aesthetic would be performing something; a certain kind of pretension. Yet the aesthetic relies on deliberate choices to not be pretentious or striking; to be modest; to be unassuming. This aesthetic then not only predominated in the material world, but also online. Unlike in Brazil, where young people would never post a selfie in front of an unfinished wall, this was precisely the type of place youth in northern Chile might pose. While in Brazil this would associate the person with backwardness that contradicts the type of upward mobility they hope to present, in northern Chile this type of backdrop would add a sense of authenticity to the person and their unassuming lifestyle.

So, in the end, what began as a visceral feeling of discomfort in the field site, actually led to a very important insight. As I told academic friends many times during my fieldwork, “This place is a great site for research, but not at all a great site for living.” Fortunately, even some of the “not at all great” parts of about living in northern Chile helped my research more than I realized at first.



Pierre Bourdieu, Distinction: A Social Critique of the Judgment of Taste. Richard Nice, trans. New York: Routledge (1984), pp 41, 372, 376.


It’s not just about Chinese migrant workers

By Xin Yuan Wang, on 22 June 2015

Chinese female migrant workers working in a local reflective vest workshop. Photo by Xinyuan Wang

Chinese female migrant workers working in a local reflective vest workshop. Photo by Xinyuan Wang

A question always strikes me as I write up ethnography and prepare for talks based on my 15 months of fieldwork among Chinese factory workers in southeastern China: what will people learn from Chinese migrant workers’ use of social media? Of course these stories may sound ‘exotic’, but I will see it as a total failure if they are nothing more than novel and exotic in peoples’ eyes.

Ethnography in a way is a storytelling of others’ lives. This technique is also widely used in novel writing, film making, and all forms of the narrative of ‘otherness’. Recently a film came out called Still Alice, a touching film telling the story of an extremely intelligent female linguistic, Alice, in her 50s who suffers from Alzheimer’s. In the film Alice is not only gradually losing all of the professional knowledge she acquired after many years of education and research, but also all the memories of her life, of being a mother, a wife, a woman, even a human being.  My colleagues and friends who watched the film shared the same thought, how lucky we are to still have those memories which, from time to time, we take for granted. And some of them, including myself, even became a bit panicked when we would forget something all of the sudden – OMG, is that an early sign of Alzheimer’s?! Whether being grateful, thoughtful, or even panicked, all of these reactions come from the fact that we are placing ourselves in the story and imagining ourselves living her life. Empathy is the word we use to describe these experiences that bridge other’s stories and our own.

And ‘empathy’ is key for the ethnographer. I still recall the days when I felt desperate about the state of my filedwork, that I had nothing to do but watch ‘stupid’ videos on people’s smartphones with the factory workers or just stare at people’s repetitive movements on the assembly line for hours. All the boredom drove me bananas and I howled to Danny that I couldn’t bear such a dreadful life anymore. What Danny said not only calmed me down but also woke me up: “Don’t forget, if you have enough, you can easily walk out in the near future, but for them, it’s their whole life.

The most unforgettable thing I learned from my fieldwork was not the material I took away for my research, but the personal experience of being able to live those migrant workers’ lives. Through this experience I developed an empathetic respect for other people’s lives and motivations which, in turn, has allowed me to reflect upon, and be grateful for, my own life. However, not everybody has the ‘luxury’ to experience others’ lives like ethnographers do. This further highlights the importance of our research, that we have the opportunity to bring an empathetic understanding of ‘others’ to the public when they read or listen to our research.

People constantly gain knowledge of themselves through understanding others: how we are different from the others, how we are similar to the others, why we are different or similar, these inquiries help us to depict the outline of the ‘self’. This is the main reason for the importance of learning other’s stories, because they allow us to gain perspective on our own lives, to think and feel differently. A good novel or a good film achieves this, so why not ethnography? One could argue that ethnography can do this even better, given its holistic knowledge of the given population and society.

The empathy and thought evoked from an anthropological study of ‘others’ can be very powerful, one of the most famous cases comes from Margaret Mead’s fieldwork in Samoa. Mead’s book Coming of Age in Samoa has sparked years of ongoing and intense debate on various issues such as society, community, social norms, and gender. For example, Mead described how gender is constructed by the local community, in this case one totally different from American society, and argued that masculine and feminine characteristics are based mostly on cultural conditioning. This argument actually influenced the 1960s ‘sexual revolution’ when people in the West started to rethink gender.That’s the real strength of ethnography.

This bares a question for all anthropologists, in what way is your research relevant to an audience who may not necessarily be interested in the specific group or society that is the focus of your research? The knowledge drawn from fieldwork should not be parochial. As we can see in Mead’s case, ethnography about a group of people which seems to bear very limited relevance to people in the West is capable of inspiring people by evoking reflection of the ‘self’, culture, and society.

In some of my talks, as well as at the end of the ethnography I am writing, I always try to remind people that it is not just about Chinese rural migrants. Yes, they are the human faces behind ‘Made in China’, they are said to be part of the biggest migration in human history. However, it is more than that. For example, understanding the ways migrant workers experience social media as the place where real daily life takes place in the context of their appalling offline situation pushes us to think about the complex relationship between online and offline, which is one of the core issues about social media use worldwide. The fantasy images on the social media profiles of Chinese rural migrants may look totally bizarre to you, but the logic of applying imagination to guide, explain, fulfill or strike a balance in daily life is as old as human history – dreams, sexual fantasy, folktale, religion…you name it. So a study of how people play out their fantasies about life with the help of social media and how such experiences impacts people’s lives may not just be relevant in that given population and society. It is not just about Chinese rural migrants, it’s about understanding them as well as gaining understanding of ourselves.

Social media and new rewards in learning

By Elisabetta Costa, on 19 June 2015

Photo by Elisabetta Costa

Photo by Elisabetta Costa


Education has become an important topic of investigation in our comparative research. Last May we also explored and presented our findings in a workshop held at UCL. In Mardin, similarly to field-sites in rural China and Brazil, parents and kids tend to see social media as a dangerous threat to formal education. The education system in Turkey is built around examination preparation, and examination results can chart the course of a person’s life. In this context social media is deemed by students and parents as responsible for worsening exam results, as it takes time away from books. For this reason students preparing for important examinations often close their Facebook or Twitter accounts for a few weeks or months. Whereas social media seems not to be beneficial to the preparation of multiple choices exams, in other situations it emerged to be quite helpful in the learning process.

This is the case for University students attending the English preparatory class at Mardin Artuklu University. Instructors of English highlighted a general lack of motivation among students, who were more interested in passing the exam than learning the language. Also, students used mnemonic approaches that led them to memorise grammar rules, rather than actively engage with the new language. In this context, social media has contributed to creating new motivations and rewards where the formal education system has failed. Students, indeed, were practicing English on social media in four different ways:

  • Male students used Facebook to secretly flirt and communicate with foreign women.
  • Students often wrote quotations or uploaded their status in English, they wanted to be seen by teachers, friends and peers as proficient English speakers.
  • Students joined English language political groups dealing with the Kurdish issues.
  • Students listened to English songs on YouTube.

Love, fame, politics and music became four new rewards which drove students to learn a foreign language. In a formal education system where the main concern of the students is the acquisition of a diploma, social media has created new rewards that positively influence learning motivations.

Quantitative data: Our figures take shape

By Daniel Miller, on 13 April 2015

Student in maths class

Getting to grips with the numbers (Photo by woodleywonderworks CC BY 2.0)

There is sometimes an assumption that while anthropology represents a unique commitment to qualitative research, with all our studies consisting of 15 months fieldwork, we somehow have an antipathy to quantitative data. Yet the very reason we spend so long in the field is testimony to our commitment to the highest level of scholarship and the sheer determination to accurately portray that population. For which purpose all information that helps us towards these goals is welcome, and most anthropologists do collect some quantitative materials.

But in a way the accusation is correct. We generally feel that quantitative data alone is deficient. Partly because the answers people give to survey questions may not reflect what they actually do. More because figures need to be interpreted in order for us to properly understand what they mean. Without that deeper knowledge of context they may mislead rather than illuminate. So we are suspicious of quantitative ‘news’ which often takes the form of correlations (for example, a population’s weight or life expectancy set against one aspect of their behaviour). Often this could be the result of dozens of different ’causes’ or combinations of behaviours other than the one claimed. We prefer to use quantitative data which comes from within ethnographic study, where we can hope to make an informed interpretation.

All our projects included three types of quantitative material: an initial survey of at least one hundred people at the beginning of fieldwork (Questionnaire A), a second survey of a different minimum one hundred people at the end (Questionnaire B), and whatever additional surveys each researcher found useful. Because of the importance of context, we will release our quantitative results alongside our eleven volumes of qualitative reports on 4 February 2016. But currently we are looking at the integration of these results. What follows is a sample of the kinds of results we will eventually publish.

In the case of my study of our English site – The Glades – my main additional survey was one of 2,496 school pupils at four secondary schools in the area. One of the intentions was simply to find out what which social media platforms these pupils were present on (see Table ‘Top of the class’). It was striking that these six stood out, with no other platforms emerging at above 10% overall.


Since this was also a response to my earlier blog post suggesting English schoolchildren were using Facebook, but that it was no longer ‘cool’, we also asked students what their three favourite platforms were. We found only 12.7% picked Facebook as their favourite social media, 8.4% as their 2nd favourite and 9.7% as their 3rd favourite.

Questionnaire B, by contrast, will be mainly released as a comparison across all of our nine sites.

These are illustrations of what is to come. Generally though, we would rather be patient and consider these in relation to our qualitative findings before we formally publish them.

Normativity on social media in Northern Chile

By Nell Haynes, on 7 January 2015

As many entries in the blog affirm, local cultural aspects are often reflected or made even more visual on social media. As I have written before of my fieldsite, there is a certain normativity that pervades social life. Material goods such as homes, clothing, electronics, and even food all fall within an “acceptable” range of normality. No one is trying to keep up with Joneses, because there’s no need. Instead the Joneses and the Smiths and the Rodriguezes and the Correas all outwardly exhibit pretty much the same level of consumerism. Work and salary similarly fall within a circumscribed set of opportunities, and because there is little market for advanced degrees, technical education or a 2 year post-secondary degree is usually the highest one will achieve academically. This acceptance of normativity is apparent on social media as well.

One particularly amusing example of this type of acceptance is especially apparent from a certain style of meme that overwhelmed Facebook in October of 2014. These “Rana René” (Kermit the Frog, in English) memes expressed a sense of abandoned aspirations. In these memes, the frog expresses desire for something—a better physique, nicer material goods, a better family- or love-life—but concludes that it is unlikely to happen, and that “se me pasa,” “I get over it.”

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Similarly, during June and July of 2013 a common form of meme contrasted the expected with reality. The example below demonstrates the “expected” man at the beach—one who looks like a model, with a fit body, tan skin, and picturesque background. The “reality” shows a man who is out of shape, lighter skinned, and on a beach populated by other people and structures. It does not portray the sort of serene, dreamlike setting of the “expected.” In others, the “expected” would portray equally “ideal” settings, people, clothing, parties, architecture, or romantic situations. The reality would always humorously demonstrate something more mundane, or even disastrous. These memes became so ubiquitous that they were even used as inspiration for advertising, as for the dessert brand below.

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For me, these correspondences between social media and social life reinforce the assertion by the Global Social Media Impact Study that this type of research must combine online work with grounded ethnography in the fieldsite. These posts could have caught my eye had I never set foot in northern Chile, but knowing what I know about what the place and people look like, how they act, and what the desires and aspirations are for individuals, I understand the importance of these posts as expressing the normativity that is so important to the social fabric of the community.

WhatsApp: A pain in the arse

By Juliano Andrade Spyer, on 4 January 2015


Image courtesy of Josh Stocco, Creative Commons

It is not uncommon for the people of Balduino to discuss sex. Even my least talkative informants enjoyed telling me about their love affairs outside their official relationships. So it is not surprising that loads of sex clips circulated through my informant’s smart phones’ WhatsApp exchanges. Yet I did not understand that a trusted female informant – that agreed to share her personal communication with me – constantly forwarded me clips of heterosexual anal penetration.

Most of the videos she sent me depicting sex had in common one element: they were low budged videos that displayed painful anal sex penetration.

Since I cannot show you those clips because of the nature of the content, I will briefly describe what is particular about them.

One clip shows the moment the male actor mistakenly misses the actresses’ vagina and penetrates her anus abruptly. The video is edited comically using slow motion to depict the ferocious reaction of the woman as she breaks from that predictable porn performance and, screaming, begins to attack her partner on that scene. There are also clips in which the women try to hide the pain by screaming in as if she was having an orgasm.

All these videos indicate that the women are putting up with those scenes for reasons that are not related to pleasure. They accept it, most likely because they are being paid as porn actresses, but they do not like it.

Why would adult heterosexual women be sharing this kind of content if it is not because it turns them on – as it clearly doesn’t?

My informant and her friends laugh at these scenes. For them, it is humouring the only channel that allows this kind of subject to be brought up. Laughing about these videos is a way to talk about the sudden change in gender relations in the village.

It was only in the past two decades that most women there began having the opportunity of developing a career and becoming financially independent from their male partners.

Men are no longer needed as before to provide money and protection for the family. In fact, women have become better adapted to the formal job market; they have studied more and are more productive than men according to various sources I spoke with. This change raises discomfort among men.

An informant told me her partner took away her birth control pills when she refused having sex late in the night (as she had to work early in the morning) as a way to punish her. As a mother she would again have to stay home and accept her dependence on him. Looking from this angle, the sharing of these painful anal clips exposes how difficult it has been for women and for men to negotiate new roles.

The conclusion may seem too obvious; but showing painful anal penetration clips may be just a way of agreeing that the men in Balduino are a big pain in their arses.


Does Facebook produce reality?

By Elisabetta Costa, on 31 December 2014

Facebook meme

Facebook meme

Researchers of the Global Social Media Impact Study are currently writing a chapter about the visual material posted on social media. For this reason I’ve been carefully observing my friends’ Facebook profiles and I counted an incredibly high number of memes citing famous writers, poets, and philosophers. Differently from the Italian field-site (see Razvan’s last blog post) where highly educated people use Facebook to express their knowledge and abilities when these can’t be used in other ways, in Mardin young adults use Facebook to construct a well-educated, moral and virtuous self and make it visible to the others. As I’ve been told by many local friends, people in Mardin want to appear literate, wisdom, religious and moral, and they use social media to achieve this goal. In fact Facebook is also criticized for being used to construct an-ideal self that is quite different from the offline self. The discrepancy between the online and the offline was a discussed topic in Mardin, and it also emerged from my ethnographic observation.

On the public Facebook wall, people consciously post what they know is going to be under the gaze of others. The public Facebook wall in Mardin is a place to be observed and to be looked at. Young adults and and middle aged people don’t simply stage a successful character in that specific social context, but they perform a self that is imagined as continuously monitored, controlled and judged. In Mardin social media are spaces under surveillance, and people more or less consciously perceive themselves under the control and the gaze of others and of the State institutions.

In a region that has experienced decades of political violence and inter-ethnic conflicts, people’s traumatic experiences have led to the production of fears and suspicion towards the ‘other’, whether this is embodied by the State or by the social body, and whether the threat is real or not. These two levels, the State and the society, blend and reinforce each other. As result people tend to be aware of privacy settings, to be cautious about the material they share, and to post only what strictly confirms to dominant social norms. Surveillance is a productive force that generates specific performances and production of selves.

But probably the most interesting consequence of surveillance is that it makes the visible real. When the visible is monitored by the society and by its authorities, and for this reason it’s imagined as having real consequences, then it’s intended as real. It’s in this context of surveillance that the visible on Facebook becomes real. And this explains why many people in Mardin spend a lot of time and energy to accurately construct their idealized self on Facebook. In 1928 the two sociologists W.I. Thomas and D.S. Thomas formulated this theorem: “When men define situations as real, they are real in their consequences”. But we may also say that when one level of appearance is imagined as having consequences (and it does have consequences) then it becomes as real.