Archive for the 'United Kingdom' Category

Visualising Facebook by Daniel Miller and Jolynna Sinanan

By Daniel Miller, on 7 March 2017

Screenshot 2017-03-07 15.43.28

Today marks the publication of a new book called Visualising Facebook, which I have written with Dr Jolynna Sinanan. It is available as a free download from UCL Press and also for purchase in physical form. One of the key arguments from the larger Why We Post project, of which this book is one out of eleven volumes, is that human communication has fundamentally changed. Where previously it consisted almost entirely of either oral or textual forms, today, thanks to social media, it is equally visual. Think literally of Snapchat. So, it is a pity that when you look at the journals and most of the books about social media, they often contain either no, or precious few, actual visual illustrations from social media itself. One of the joys of digital publication is that it is possible to reproduce hundreds of images. So, our book is stuffed to the gills with photographs and memes taken directly from Facebook, which is, after all, our evidence.

For example, as academics, we might suggest that the way women respond to becoming new mothers in Trinidad, is entirely different from what you would find in England. In the book, we can reproduce examples from hundreds of cases, where it is apparent that when an English woman becomes a mother she, in effect, replaces herself on Facebook with images of her new infant. Indeed, these often become her own profile picture for quite some time. By contrast, one can see postings by new mothers in Trinidad, where they are clearly trying to show that they still look young and sexy or glamorous, precisely because they do not want people to feel that these attributes have been lost, merely because they are now new mothers.

In writing this book we examined over 20,000 images. These provide the evidence for many generalisations, such as that Trinidadians seem to care a good deal about what they are wearing when they post images of themselves on Facebook. While, by and large, English people do not. But this becomes much clearer when you can see the actual images themselves. Or we might suggest that English people are given to self-deprecating humour, while Trinidadians are not. Or that in England gender may create a highly repetitive association between males and generic beer, as against women with generic wine. In every case, you can now see exactly what we mean. We also have a long discussion about the importance of memes and why we call them `the moral police of the Internet’. How memes help to establish what people regard as good and bad values. This makes much more sense when you are examining typical memes with that question in your head.

To conclude, given the sheer proportion of social media posting that now consists of visual images, it would seem a real pity to look this gift horse in the mouth. Firstly, it has now become really quite simple to look at tens of thousands of such images in order to come to scholarly conclusions. But equally, it is now much easier to also include hundreds of such images in your publications to help readers have a much better sense of what exactly those conclusions mean and whether they agree with them.


This post was originally published on the #NSMNSS blog here.

Social Media and Brexit

By Daniel Miller, on 27 June 2016

Screen Shot 2016-06-27 at 14.22.03

One of the common claims made about social media is that it has facilitated a new form of political intervention aligned with the practices and inclinations of the young. Last week I attended the launch of an extremely good book by Henry Jenkins and his colleagues called By Any Media Necessary which documents how young people use social and other media to become politically involved, demonstrating that this is real politics not merely ‘slacktivism’, a mere substitute for such political involvement.

And yet, currently I am seeing social media buzzing with young people advocating a petition to revoke the Brexit vote, which only highlights the absence of a similar ‘buzz’ prior to the vote. I await more scholarly studies in confirmation, but my impression is that we did not see the kind of massive activist campaign by young people to prevent Brexit that we saw with campaigns behind Bernie Sanders in the US and Jeremy Corbyn in the UK.

The failure to create an attractive activist-led mass social media campaign to get young people to vote for Remain is reflected in the figures; although 18-24 year-olds were the most favourable segment towards Remain, only 36% of this group actually voted at all. As such, Brexit represents a catastrophic failure in young people’s social media, from which we need to learn. Being based in ethnography, our Why We Post project argued that we need to study the absence of politics in ordinary people’s social media as much as focusing on when it does appear. But the key lesson is surely that just because social media can facilitate young people’s involvement in politics doesn’t mean it will, even when that politics impacts upon the young.

One possibility is that social media favours a more radical idealistic agenda. By contrast, even though the impact of Brexit might be greater and more tangible, the remain campaign was led by a conservative prime minister, backing a Europe associate with bureaucracy and corporate interest, and was a messy grouping of people with different ideological perspectives, that made it perhaps less susceptible to the social media mechanisms of aggregated sharing.

At the same time I would claim that our work can help us to understand the result. My own book Social Media in an English Village is centred on the way English people re-purposed social media as a mechanism for keeping ‘others’, and above all one’s neighbours, at a distance. I cannot demonstrate this but I would argue that by supporting Brexit the English were doing in politics at a much larger scale exactly what my book claims they were doing to their neighbours at a local level: expressing a sense that ‘others’ were getting too close and too intrusive and needed to be pushed back to some more appropriate distance. And it is this rationale which may now have devastated the prospects for young people in England.

Hear Daniel Miller talk about social media and politics in this Why We Post podcast.

What’s our conclusion? Introducing ‘scalable sociality’

By Daniel Miller, on 16 June 2015

Scalable Sociality Infographic

Scalable Sociality

Right now we are finishing the last of our eleven volumes from this project, a book which will be called How the World Changed Social Media. Not surprisingly, people are starting to ask about our conclusions. There are of course many of these, and the website will also showcase these ‘discoveries’, but as anthropologists our primary concern is to determine the consequences of social media (or what used to be called social networking sites) for our own core concern which is sociality – the study of how people associate with each other.

We have concluded that the key to understanding this question is through what we will call ‘scalable sociality.’ Prior to social media, we mainly had private and public media.

Social networking sites started with platforms such as Friendster, QZone and then Facebook as a kind of broadcasting to a defined group rather than to the general public, in a sense scaling downwards from public broadcast.

By contrast some of the recent social media such as WhatsApp and WeChat are taking private communications such as telephones and messaging services that were mainly one-to-one and scaling upwards. Often these now also form groups, though generally smaller ones. Also these are generally not a single person’s network. All members of the group can post equally to all the others.

If we imagine two parameters – one consisting of the scale from private to public and the other from the smallest group of two up to the biggest group of public broadcast – then as new platforms are continually being invented they encourage the filling of niches and gaps along these two scales. As a result, we can now have greater choice over the degree of privacy or size of group we may wish to communicate with or interact with. This is what we mean by scalable sociality.

However this is just an abstract possibility. What people actually do is always a result of local norms and factors. In each society where we conducted fieldwork, we saw entirely different configurations of these scales as suits that area.

In our South Indian site these mainly reflect traditional groups such as caste and family. In our factory China site an entirely new society of floating workers create largely new norms of group interactivity including their first experience of true privacy. While in our rural Chinese site the main difference is that it is possible to now include strangers on the one hand and to extend various social ‘circles’ on the other. In our English site people specialise in the exact calibration of sociality that is neither too close, nor too distant.

Nonetheless, all of these are variants that can be understood as exploiting this new potential given by social media for an unprecedented scalable sociality.

Memes: The internet’s moral police

By Daniel Miller, on 12 May 2015

On the face of it memes and religion would seem unlikely bedfellows, or even worthy of mention in the same discussion. Religions come to us from centuries of tradition and are defined by the continuity of custom and belief, and would be generally considered deep and spiritual. By contrast most people associates memes with funny looking cats, terrible puns and representing the latest phase of the superficiality and transience of the internet.

Despite that, if we look across our nine fieldsites there is certainly an argument to be made that memes have occupied the place in social media we might have anticipated being colonised by religion. Firstly memes are in fact the primary way most people do post explicitly religious imagery. In our book Visualising Facebook (forthcoming), which directly compared the visual posts of our fieldsites in England and Trinidad, this is something common to both.

A meme celebrating the religious festival of Diwali (Original author unknown)

A meme celebrating the religious festival of Diwali (Original author unknown)

But relatively few memes are actually religious in content. By contrast, a very high proportion of memes could now be said to represent the ‘moral policing’ of the internet. Memes have become the way people post visuals that express their values. In some of our fieldsites it is clear that people with less power or less confidence and who would be shy of posting their opinions directly or as text, are much more comfortable posting such memes.

An example values-based meme (original author unknown)

A values-based meme (Original author unknown)

But the notion of moral policing suggests that this amounts to more than simply the declaration of values. It is also about establishing what values are (or are not) acceptable for online postings. This might range from the support of gay rights, to accusing males of hypocrisy in their relationships with women, or even asserting the right not to care about football.

A humorous meme accusing males of hypocrisy in their relationships with women (Original author unknown)

A humorous meme accusing males of hypocrisy in their relationships with women (Original author unknown)

A meme directed against posts regarding football (Original author unknown)

A meme directed against posts regarding football (Original author unknown)

Perhaps the strongest argument for this idea of memes as moral policing comes from what might seem to be the counter instance, which is that the vast number of memes are devoted to humour. But when examined more closely actually a great number of these funny memes are humorous at the expense of some position of behaviour of which they disapprove. Or alternatively they are a way of allowing licence for behaviour of which they do approve but might not have been accepted. So in these instances women are all making fun around stereotypes about women, but also establishing a position with regard to that characterisation, though humour. This policing is as much about making freedom for values as for suppressing unacceptable ones.

A humour based meme (Original author unknown)

A humour based meme (Original author unknown)

A humour based meme (Original author unknown)

A humour based meme (Original author unknown)

Looking across the nine fieldsites in our study, this use of moralising memes seems common to all. Which is very helpful to our study, since one of our conclusions is that in each site there is considerable conformity and repetition. To explain this we need to understand the mechanisms that keep people in line. Moral memes may well be ones of these.

Quantitative data: Our figures take shape

By Daniel Miller, on 13 April 2015

Student in maths class

Getting to grips with the numbers (Photo by woodleywonderworks CC BY 2.0)

There is sometimes an assumption that while anthropology represents a unique commitment to qualitative research, with all our studies consisting of 15 months fieldwork, we somehow have an antipathy to quantitative data. Yet the very reason we spend so long in the field is testimony to our commitment to the highest level of scholarship and the sheer determination to accurately portray that population. For which purpose all information that helps us towards these goals is welcome, and most anthropologists do collect some quantitative materials.

But in a way the accusation is correct. We generally feel that quantitative data alone is deficient. Partly because the answers people give to survey questions may not reflect what they actually do. More because figures need to be interpreted in order for us to properly understand what they mean. Without that deeper knowledge of context they may mislead rather than illuminate. So we are suspicious of quantitative ‘news’ which often takes the form of correlations (for example, a population’s weight or life expectancy set against one aspect of their behaviour). Often this could be the result of dozens of different ’causes’ or combinations of behaviours other than the one claimed. We prefer to use quantitative data which comes from within ethnographic study, where we can hope to make an informed interpretation.

All our projects included three types of quantitative material: an initial survey of at least one hundred people at the beginning of fieldwork (Questionnaire A), a second survey of a different minimum one hundred people at the end (Questionnaire B), and whatever additional surveys each researcher found useful. Because of the importance of context, we will release our quantitative results alongside our eleven volumes of qualitative reports on 4 February 2016. But currently we are looking at the integration of these results. What follows is a sample of the kinds of results we will eventually publish.

In the case of my study of our English site – The Glades – my main additional survey was one of 2,496 school pupils at four secondary schools in the area. One of the intentions was simply to find out what which social media platforms these pupils were present on (see Table ‘Top of the class’). It was striking that these six stood out, with no other platforms emerging at above 10% overall.


Since this was also a response to my earlier blog post suggesting English schoolchildren were using Facebook, but that it was no longer ‘cool’, we also asked students what their three favourite platforms were. We found only 12.7% picked Facebook as their favourite social media, 8.4% as their 2nd favourite and 9.7% as their 3rd favourite.

Questionnaire B, by contrast, will be mainly released as a comparison across all of our nine sites.

These are illustrations of what is to come. Generally though, we would rather be patient and consider these in relation to our qualitative findings before we formally publish them.

Does Targeted Advertising Work?

By Daniel Miller, on 5 February 2015

Photo by Mike Licht (creative commons)

Photo by Mike Licht (creative commons)

As Ethan Zuckerman noted in The Atlantic (14/08/2014) even though many groups and initiatives really didn’t want to go down that route, targeted advertising has become the default funding model for the internet, as people failed to find an alternative. A combination of developments such as big data and mining information from sources such as search engines and social network sites means that today it is possible for ads to be honed quite precisely to the interests of individuals as revealed by their online activity.

It is not at all surprising to find that English people who, as many of my blog posts have argued, are hugely concerned with privacy and keeping people away from their homes and intimate worlds, vociferously complain about the development of targeted advertising. The two most commonly quoted examples are Facebook and the supermarket chain Tesco. A typical complaint was ` Google will change your settings on your cursor, so that every time it goes back and tells them what you are using it for. Then they send you certain adverts….If you join Tescos, every time you go through the till it records everything you’ve brought. And suddenly they start sending you vouchers to buy meat… or this persons a drinker. Everything you do.’

In our project we anticipate cultural variation and it was interesting to read an article in the Financial Times recently (28/01/15) that suggested in China customers of WeChat felt personally insulted when they were not included in a targeted advert for BMW. This leaves us with at least two interesting possibilities. The first is that people say they resent the advertising but actually find them convenient and use them, which is why they continue to spread. Alternatively corporations tend to follow technological advances and do this simply `because they can’, even if in actuality these adverts did not in fact work. When I studied businesses (Miller, D. 1997 Capitalism: An Ethnographic Approach) I found that fear of what the competition might do was much more important than evidence for what customers actually do in understanding business practice around advertising. The academic work on the topic is still slight, and it is starting to look like targeted adverts in some combinations might actually be sending people away from companies rather than building their profits (e.g. Goldfarb, A., and C. Tucker. 2011 “Online Display Advertising: Targeting and Obtrusiveness.” Marketing Science 30.3 (2011): 389-404). In the meantime I have been faced with some of the most egregious examples of such advertising through my research with hospice patients. As one put it `I’ve joined the moving-on group now, since I’ve finished treatment, try and move on. Sometimes I get a lot of feeds and it does get a bit much. Don’t want it in your face all the time, keeps coming up, so I had to stop a lot of the feeds, otherwise every other thing was cancer cancer cancer and I’m not moving on. Think I’ll get rid of these off my Facebook.’

The church or Facebook: Which is community-lite?

By Daniel Miller, on 16 January 2015

In The Glades it is very common for people to imply that organisations such as the church represent genuine communities which are now being undermined and replaced by social media such as Facebook which instead represent a kind of community-lite. But these same villagers produce evidence which is entirely contrary to this claim. As one parishioner noted `The church put on a Facebook page, a lot of people then did become friends with the church. Then I realised how many people are actually on there that I know and I see every Sunday.  (Have you got to know them better now through Facebook?) Yeah. A lot better. Normally, you don’t really discuss what jobs they do or what social activities they do. You meet them in a church setting, talk about church related things.’ She then notes that thanks to Facebook she has come to realise who is related to who and who she knew about through other channels Another villager noted `When my husband had his heart attack last year I put on that he’d had a heart attack, it was amazing how many people sort of commented on it, wanted to know how he was, when he had his heart operation, quite a few of them were praying for him, that sort of thing. That’s nice cos I thought I’ve only ever known you through Farmville, interested enough to comment and think about it. A lot of the people I know are Christian people.’

On many occasions people who might once have come directly to the clergy for support, post about themselves feeling depressed or betrayed by a friend on Facebook. It is only if they clergy have friended them on Facebook that they come to hear about these problems and can respond by calling round. A third woman likes the fact that her Facebook mixes the people she knows from church with others. She finds Facebook much more effective than going on websites as a means to reminder herself about church activities but also to share some of this news with others and possibly get them to thereby become more involved in church activities – since she works on several committees organising such events. She also does this by periodically using a hand knitted Christian `lamb’ to pose by religiously related images such as festive meals for photos she posts on Facebook.

What I found was that there was a core group to each church that were very close to each other and accord with our ideals of community. But for most of those who just attend services it is the church rather than Facebook that in some ways has been community-lite, because interaction was limited to church related issues. By comparison Facebook is much more holistic and makes visible the interconnectedness of people, especially people living in the same village, linking to other aspects of their lives. But more than that, these quotations suggest that for most people neither is sufficient, but the two work surprisingly well in tandem. If one is looking for interaction that approximates to our idea of community then it is the way Facebook builds upon going to church that seems most effective.

This would certainly not be true of more evangelical churches in places such as Trinidad or indeed perhaps in any of the other fieldsites. Elsewhere the church is highly integrated into people’s family and social life and barely leaves them alone. It may reflect another finding of this research which is that in The Glades the church, especially the established Anglican church, reflects a much more English tradition where it is quite circumspect about getting involved in people’s private lives. I recall a conversation with a vicar about whether even texting to remind people of an event might be considered too intrusive. So once again the issue seems to be one of Englishness, but in this case not the Englishness of social media but the much more established Englishness of the traditional English church.

Social media Goldilocks: Keeping friendship at a distance

By Daniel Miller, on 9 December 2014

Many people seem to think that social media such as Facebook are principally a means to find and to develop relationships such as friendship. Clearly those people don’t try to study the English. I have just finished a chapter of my book on Social Media in an English Village and it has become increasingly clear that the primary purpose of some social media, such as Facebook, is rather more to keep people at a distance. But that needs to be the correct distance. Goldilocks is the ideal middle-class English story. Whether it comes to porridge or beds we, the English, don’t want the things that are too hot or too cold or too short or too long. We want the things in the middle that feel just right. So it is with many relationships.

Yes, after Friends Reunited the early social media were often used to re-connect with people one had lost contact with. But as I heard many times this was also something one could regret, since often enough one was reminded of the reasons one hadn’t kept in touch in the first place. But that’s ok. If they become friends on Facebook you don’t actually have to see them. On the other hand you can satisfy your curiosity about what has subsequently happened in their lives as an entirely passive Facebook friend. Or if that feels a bit too cold you can add a little warm water to your bath with the occasional `like’.

When it first developed academics and journalists used to claim that the trouble with Facebook was that users couldn’t tell a real friend from a Facebook friend. Actually long before Facebook came into existence people would sit in pubs with one friend endlessly dissecting the last three encounters with a third party to decide whether that third party was or was not a `real’ friend. In fact the beauty of social media is that there are so many ways of adjusting the temperature of friendship. You can like or comment, you can have them in a WhatsApp group, you can private message them, you can send them a Snapchat, you can follow them on Twitter, you can acknowledge them in their professional capacity on LinkedIn, all on top of whether or not you phone, email and visit them.

Some of the best insights into the nuances of positioning come from discussions about the use of social media after a divorce, which might be your parents or relatives or again friends. Suddenly everyone is aware of what shouldn’t be shared with whom, and who might take offence if you are warmer to this side than you are with that side. Even in England we do sometimes actually make friends, but we then spend decades calibrating the right distance, judging exactly how much of a friend we want them to be and social media is just a wonderful way of getting things just right.

Social Media – Just stop that and behave.

By Daniel Miller, on 30 October 2014

Image courtesy of Sally Anscombe, Creative Commons

Image courtesy of Sally Anscombe, Creative Commons

I am just finishing a chapter of my monograph on social media in England in parallel with the other eight team members who are simultaneously writing theirs. At the moment the biggest problem I am finding with writing about social media is perhaps not surprisingly the social media themselves. They just refuse to behave decently, by which I mean in ways conducive to being written about in an academic text.

The chapter I have just finished has been trying to explore the impact of the wide variety of platforms that are currently available to people in The Glades. That in and of itself is not a problem. The theory of polymedia comes in handy because it was devised to deal with a situation where, instead of a single or a dominant media, we have many potential platforms such as Snapchat and Tinder and Tumblr and Twitter. These start to express social differences, moral choices, differentiated relationships and so forth – thus polymedia. The next stage would be for academics to explain why people might prefer this or that social media for some particular purpose. For such explanations we are indebted to some excellent writings, of which the clearest is probably Nancy Baym’s book on Personal Communication in The Digital Age.

This work depends upon the concept of an ‘affordance’ which means more or less, that which a particular platform would seem naturally best suited to do. So we can suggest that Facebook is better for the storage of photos, while Twitter seems good at spreading information. Some media demand simultaneous presence, others are asynchronic, some anonymous and others anything but private. What usually happens is that we assume a platform is `naturally’ that which we have found most people use it for and then look at these various affordances in order to account for that dominant usage.

This is fine for a while, but then as we observe these social media more closely and for a longer period of time, they start to behave not just badly but really quite outrageously. They start to be used for all the things we claimed they were useless for, or for the exact opposite of that which they were doing previously. I look at the data and think `Whoopsadaisy’ that is NOT what is supposed to be happening. To take a very simple example, my generation used email as the breakthrough media in destroying a century of attempts by industry and commerce to separate work from leisure, and I could write happily about the affordances of email that explain this consequence. The trouble is that today young people use email to scrupulously divide their personal communication from work and commercial usage – the exact opposite of what I do with it.

Historically in both Trinidad and England BBM, the Blackberry messenger service, was the place teenagers used to be nasty to each other. I could give a whole list of features as to why BBM was good for this purpose. In Trinidad this genre of usage moved from BBM to WhatsApp which is fine, since WhatsApp is basically a copy of BBM. But in England the genre migrated lock, stock and barrel to Twitter which in several important respects is exactly the opposite of BBM. Twitter is very public, BBM was heavily encrypted etc etc. I read loads of articles about how Twitter is naturally about information or Facebook is ideally suited to the young. Only to find that Twitter is used by other groups simply to banter and Facebook is now mainly used to keep connected with older family members. In fact the entirely different `Twitters’ I have discovered operating just within just The Glades is ridiculously diverse. At which point you realise no, it isn’t especially good for information dissemination. It’s just a short text platform that can, and now is, used for pretty much anything. This is just within The Glades. Once you start comparing our nine sites then it is really hard to claim any kind of consistent behaviour at all. Social media are such an undisciplined and unruly bunch of creatures that they would challenge a zoo let alone a poor academic.

The theory of polymedia and the study of affordances remain essential tools of analysis, and often work perfectly well. But there are clearly a whole lot of others things going on, which my chapter attempts to explain and explore. I think this can be done, and basically has to be done, because we do no one any favours if we ignore the variability of actual usage which is precisely what anthropology is built to discover and acknowledge. But sometimes in this study of social media I just want to teach the little bastards a bit of discipline.

On not resolving an issue with statistics

By Ciara Green, on 10 September 2014

By Ciara Green and Daniel Miller

Image by Giselle, Creative Commons

Image by Giselle, Creative Commons

For 18 months, we have worked together on the ethnography of The Glades. As part of this, we intend to write a joint paper focusing on the research we did within four local secondary schools on sixth formers aged 16-18. This will be concerned with the precise impact of new social media on relationships between school pupils, rather than schooling itself. It particular, we will examine relationships that have been discussed in terms of ‘cyber bullying.’ Much of this is dictated by policy concerns and as a result, tends to classify pupils, for example, into victims and bullies. By contrast, we want to situate such issues within the more general and now ubiquitous use of social media amongst this population, without diminishing our concern with the impact of such behaviour, including the potential for suicide. Our method will be to respect the way the pupils themselves discuss these issues, which suggests a much more ubiquitous culture of quarrelling such as the occurrence of what the school pupils refer to as ‘Twitter Beef’ within which many people play varying roles at different times. Our main contribution will be to try and isolate changes which seems unequivocally related to the specifics of social media, such as the use of ‘indirects’, the expansion of communication from within school to potentially 24 hour access, and the idea that people are more inclined to problematic communication when ‘hiding behind a screen’.

We cannot, however, ignore a huge popular debate on whether social media makes the lives of these pupils in some ways better or worse. In particular, there are more sensationalist newspaper articles that imply a massive increase in cyber bullying with major consequences for pupils. In response to this we found we had different perspectives. Ciara is of the generation that experienced this activity and was subsequently more inclined to see social media as exacerbating problems and wants to ensure we don’t detract from this experience of harm. Danny, considering the ubiquity of such issues in periods prior to social media, was more conservative. We both, of course, recognise that the term cause is too simplistic and social media is part of much wider contexts. We will see changes that some regard as negative such as indirects and ubiquity and also ones the pupils regard as positive such as increased access to social support.

Nevertheless, we felt as good scholars we should supplement our interpretation of our pupil interviews with any other data that might be relevant. It seemed worth knowing, for example, whether the period of social media adoption coincided with any change in incidence in behaviour such as teenage suicide, eating disorders, cutting and self-harm. After spending a considerable amount of time on this issue and consulting with a statistician we soon found that good intentions were not enough. We find the statistical data is inconsistent and sometimes related to factors such as reporting self-harm which may not be the same as incidence. The academic papers based on such data are themselves constantly divided in the negative and positive gloss they put on such figures. Meanwhile, accounts in mainstream media tend to use such data to make eye-catching claims, such that the more ‘objective’ the data, the less objectively it seems to be used.

In turn, we have our own ambivalence about our qualitative data. Danny would see teachers’ suggestions that things were just as bad before social media as confirmation of his position, while Ciara sees it as confirmation that teachers are less close to the actual experience of pupils than they think. So where does that leave us? In practice, it leads us back to our starting point. What we can do is write clearly about which specific factors the pupils themselves believe has exacerbated negative consequences. We can also provide an important corrective to the policy directed classifications by using the pupils’ descriptions to give greater nuance that is usually found in terms such as ‘cyber bullying’. We can hope that precisely because we have differing perspectives we can, in combination, provide a fair reading of our extensive findings. Our discussions were not in fact enlightened by this wider enquiry. But, after all, even if the statistics had been clear as to trends, we would still have had plenty to debate around any assumption as to whether the material from our study accounts for any statistical correlation as opposed to many other possible factors. But then no one said academic writing is easy.