Digital Education team blog
  • We support Staff and Students using technology to enhance education at UCL.

    Here you'll find updates on institutional developments, projects we're involved in, updates on educational technology, events, case studies and personal experiences (or views!).

    Subscribe to our elearning newsletters.

  • Subscribe to this blog

  • Meta

  • Tags

  • Creative Commons Licence

  • A A A

    Archive for the 'Technology blogs' Category

    Lecturecast recording lights trial

    By Fiona C Harkin, on 18 May 2018

    As part of the wider Lecturecast project, ISD are trialling lecture recording indicator lights in the following seven centrally bookable rooms across campus:

    1. Darwin Building B40 LT
    2. 1-19 Torrington Place, room 113 (note: this is a cluster room)
    3. Roberts Building 106
    4. 14-16 Taviton Street, room 433
    5. Chandler House G10
    6. IOE – 20 Bedford Way – 101 – Logan Hall
    7. Medawar Building G02 Watson LT

    In each space, an indicator light will be mounted on the podium desk.  It will indicate the status of the Lecturecast recording.

    What do the colours mean?


     

     

    Green– The Lecturecast unit is idle and ready to begin recording

     

     

     

     

     

     

     

    Solid red– The Lecturecast unit is recording

     

     

     

     

     

     

     

    Flashing Yellow– The recording has been paused

     

     

     

     

     

     

     

    Flashing red– The Lecturecast unit faulty/disconnected

     

     

     

     

     

    Functionality

     

    In addition to indicating the status of the recording, the lights can be used to pause and resume a recording during a lecture.  Many Lecturecast users need to edit their recordings to remove conversations had during breaks so having these lights may remove the need to do this.  The how-to-guide will be installed in the seven teaching spaces listed above.

    Refer to the in theatre How-To-Guide for instructions on how to do this.

    If there is a problem with the recording, the light will flash red.  In such cases, it allows staff to contact ISD to remedy the problem as it happens, potentially reducing the risk of a lecture not being recorded.

    During this trial, if you have any feedback or comments, please complete our survey:

    https://opinio.ucl.ac.uk/s?s=55326

    Depending on the outcome of the pilot, recording lights may be rolled out to other Lecturecast enabled rooms at UCL.

    We expect the installations to be completed by the end of the week beginning 21st May.

    Please email digi-ed@ucl.ac.uk if you have any questions.

    BLE/UoL User Experience Conference 2018

    By Jessica Gramp, on 12 May 2018

    Thurs 28th – Fri 29th June

    Hosted by Birkbeck, University of London

    Following the University of London’s successful conference Demystifying User Experience Design & Testing last year, the Bloomsbury Learning Environment (BLE) in partnership with the University of London (UoL) is holding a free, two-day event for staff based at UoL member institutions on Thursday 28th and Friday 29th June.

    On these two days, we are offering three distinct workshops, which are each focused on different applications of UX. Come along to all three or select those that interest you. Places are limited, so don’t delay registering your place!

    Day 1: Thursday 28th June

    am: User Research: focus groups, user testing and user feedback
    pm: User Centred Content

     

    Thursday 28th June: Morning workshop

    User Research: focus groups, user testing, surveys and user feedback

    A practical session with guest speakers sharing their insights into user research and associated applications.
    Led by Naomi Bain, Web Officer (Training and User Experience) – Birkbeck, University of London

    0930 Coffee & Registration
    • Introduction (Naomi Bain)
    • Keynote: conducting f2f user testing (Jane Lessiter, Goldsmiths)
    • Case studies: sharing experiences of user research
    • Practical session: how to conduct a web user testing session. This session will include tips, discussion, sharing experiences, questions and trying out the roles of tester and testee (Naomi)
    End by 1300

    Thursday 28th June: Afternoon workshop

    User Centred Content

    An overview of the online tools available to help you to plan and review your own content. Mapping users against online content – bring along a piece of your own content to review! Finishing with a panel Q&A discussion around content strategy and governance.
    Led by Melanie Read, Head of Digital – University of London

    1345 Registration, with a prompt start at 1400
    • Welcome, Introductions and icebreaker
    • Content planning – what tools do you use for planning content.
    • Content mapping – against the difference users types and then creating content suitable to that user.
    • Content strategy and governance
    • Panel discussion: how to manage governance
    End by 1630

    Day 2: Friday 29th June

    am: Moodle and Accessibility

     

    Friday 29th June: Morning workshop

    Moodle and Accessibility

    This workshop will focus specifically on Moodle and the considerations and requirements to ensure courses are accessible to all users.
    Led by Sarah Sherman, Service Manager – Bloomsbury Learning Environment

    0930 Coffee and registration
    • Welcome & Introductions (Sarah Sherman, BLE)
    • Presentation 1: Birkbeck For All (Leo Havemann, Birkbeck)
    • Presentation 2: Policy for Accessibility (Nic Charlton, University of London)
    • Presentation 3: Working with Moodle (Nic Christodoulou, SOAS)
    • Presentation 4: Accessibility initiatives at UCL (Jess Gramp & Paul Thompson, UCL)
    • Presentation 5: Checking for accessibility in Moodle (Herve Didiot-Cook, Blackboard)
    • Panel discussion
    • Workshop activity: developing Moodle accessibility guidelines for practitioners
    End by 1300

    Book your place now.

     

    For further details about the event, please contact Sarah Sherman or Melanie Read

    Introducing StepShot Manuals

    By Jim R Tyson, on 8 February 2018

    For a while now, I have been quietly promoting StepShot Manuals (StepShot for short) to my colleagues in ISD. StepShot is a rapid documentation development tool. Which is not nearly as bad as it sounds. StepShot allows you to record an on-screen process – for example, formatting a table in Word or filling out an expenses form – taking screenshots, adding callouts and annotations and writing explanations as you go.

    Some key uses for StepShot include

    • rapid development of training materials and technical documentation
    • developing test scripts for UAT
    • recording test results or bugs
    • creating knowledgebase articles
    • recording process for business analysis and process review

    If you have ever done these jobs, then you might have combined several tools, for example

    a screenshot tool (Windows has one built in), Word, an image editor (Paint or Photoshop), with a workflow like this: take all your screenshots, insert them into word editing, cropping etc as you go, adding explanatory text.

    Stepshot brings all this together in one tool. You set it up to record the activity and select to create a screenshot for mouse clicks or keyboard actions or to use a specific hot key combination for screenshots. As you go through the activity recording images you can also give each a descriptive title and a comment. When you stop recording StepShot opens its editing tool. This latter looks a bit like PowerPoint: your images are listed vertically down the left while the main window allows you to edit an image and add text.

    Click to see the animation!

    This is already a vast improvement on hacking documents together with separate applications, none of them specifically designed for the job, but wait there’s more! StepShot can export your document when you have finished, as Word, PDF, HTML, XML or DITA and can publish directly to Confluence, SharePoint or WordPress. (If they add a PowerPoint option I’ll throw a party). There are simple built in templates for output and with a little effort you can create a customised or branded template.

    So, currently about a dozen people at UCL have taken up a license (UCL staff members can contact ISD Training Administration for licensing information. To use StepShot you do need admin rights on your Windows or Mac PC.). It has been used to create training materials for lecturecast (published on Confluence), it has been used in UAT creating test scripts, it has been used by software testers to record bugs and communicate them to developers. No one currently using it has had more than a two minute informal introduction to the product but people seem to pick up its basic use very quickly. Users report that they enjoy using it as well. The most commone response using it for the first time has been about the immense time savings you can achieve and next about the simplicity of use. One or two people have commented that they don’t really like the look of the output, but this is largely because they haven’t learned how to customise output. I have offered a short workshop on customisation and hope to run it again.

    I have created a Microsoft Team site and I will be keeping in touch with people using it since I have been asked to feedback our experience to the developers.

    Improvements to the Lecturecast Service

    By Janice Kiugu, on 7 December 2017

    The Lecturecast service was upgraded over the summer and we have seen many more lectures being scheduled for recording so far this year – not just due to an increase in the number of rooms where Lecturecast is available, but also in the proportion of events being recorded. As we now draw towards the end of the year and to Christmas, we are glad to be able to share some of the improvements that have been made since the system first went live.

    Lecturecast Moodle Connector block
    The Lecturecast Connector block provides a new way to seamlessly link recordings held under a module code (or multiple module codes) in Lecturecast to a Moodle course.

    Since the block went live, we have continued to try and improve its integration with Moodle and the Lecturecast system. On Thursday 7th December these changes will go live in Moodle, including:

    • The Lecturecast Connector block will no longer overwrite the Moodle course short name. Previously, though it could be changed back, mapping to a Lecturecast section in your course would update the short name to match the section name.
    • The block now displays all Lecturecast sections you have mapped to your Moodle course, which is particularly useful if you have lectures recorded under different module codes.
    • If staff un-link a Lecturecast section from their Moodle course, the Connector block will update within 24hrs to no longer show this as a mapped section.
    • Adding a Lecturecast activity no longer adds an item to the course Gradebook. (14/12/2017)

    Our Lecturecast Connector block user guides have also been updated to include these changes.

    Lecturecast Scheduler
    The Lecturecast Scheduler ties in to existing CMIS timetabled events, reducing the need for duplication of information, and has allowed staff more direct ability to manage the scheduling of their recordings. Based on staff feedback, a number of changes have been made to both the functionality and the interface the tool offers.

    These include improvements such as:

    • Email notifications enabled when there is a change to event location or title in CMIS.
    • More descriptive error messages with hover-over help text so staff know what to do next.
    • A ‘Captured Events’ tab has been added with filter and sort options.
    • Better filtering – based on event start times and the option to clear all filters.
    • The ability to change capture options (recording and availability options) on the ‘Events’ tab, as well as on the ‘Scheduled Events’ tab.
    • Addition of a ‘Version Information’ link in the Scheduler to allow greater transparency of improvements and changes.

    You can find out how to make the most of these improvements using our updated Lecturecast Scheduler user guides

    If you have any questions about the changes, please feel free to email lecturecast@ucl.ac.uk. We hope you’ll find that these changes make the service easier to use, but look forward to working to improving the service further in the coming months.

    Jisc digital capability discovery tool

    By Moira Wright, on 2 November 2017

    UCL will be participating in the beta pilot of the Jisc digital capability discovery tool for staff and students which will run from December 2017 to May 2018.

    The Jisc digital capability discovery tool has been designed to support staff across higher and further education and skills. It helps individuals to identify and reflect on their digital capability – particularly in relation to their work roles – and to develop their confidence through tailored feedback, ‘next steps’, and links to resources. Questions and feedback are mapped to the Jisc Six elements digital capability framework to provide a holistic view of the skills required. The discovery tool can also help managers and team leaders understand what support would be most helpful for their staff.

    The tool uses the Potenial.ly platform and has tailored questions with one set for students and one for staff. The questions have been designed to capture the digital capabilities required to be successful in an educational context.

    Users of the tool will respond to a series of questions that allow them to reflect on the digital skills they have already acquired and identify possible new ones. Feedback will include a digital capability profile and a summarised list of suggested actions.

    Jisc Digital Capability Profile 2image Jisc Digital Capability Profile image

    We’ll be making more announcements in the next couple of weeks providing information on how students and staff at UCL can access the tool.

    If you would like to get involved in the pilot at UCL please contact Moira Wright.

     

    Additional links:
    Jisc Building digital capability project site: https://www.jisc.ac.uk/rd/projects/building-digital-capability
    Jisc Digital Capability Blog: https://digitalcapability.jiscinvolve.org/wp/

     

     

     

     

     

    TechQual+ Survey at UCL

    By Moira Wright, on 13 October 2017

    In early 2016, ISD (Information Services Division) carried out the first Staff and Student IT Survey using TechQual+. Over 1,000 of you completed the survey, and over the past 16 months we have been working hard to improve our services in response to your comments.

    Below are just a few examples of changes that have been made as a result of the feedback received from the TechQual+ survey run in 2016:

    Wi-Fi                        Three speech bubbles

    A substantial investment in replacing and upgrading our Wi-Fi technology infrastructure

    Service Desk

    We’ve invested in staffing, tools and training to speed up response times and improve quality.

    We’ve partnered with an external organisation and altered shift patterns to provide additional out of hours’ support.

    Printing                 

    We’ve rolled out 170+ additional printers over the past 18 months, targeting the busiest areas. This takes the current total to 660 printers. In areas of high usage, we’ve introduced new high capacity printers.

    Infrastructure

    We have invested in storage and now all staff and students can store 100GB for free.

    Computers

    We are continuing to invest in additional cluster PCs, and loan laptops where there isn’t space for desktops. We added a further 550 desktops and 60 laptops by September 2017.
    We operate one of the largest laptop loan services across UK universities – 266 laptops across 12 locations – and this year a further 60 laptops were added.

    Training

    We delivered 221 courses last academic year, that’s nearly 1000 hours of training with about 3000 people attending.  We are working hard to publicise the courses we offer.

    Audio Visual

    In 2016 ISD invested £2.5m into improving the technology in teaching facilities. Approximately 70 centrally bookable spaces had their facilities updated; this included bringing 43 spaces in 20 Bedford Way up to the standard spec including installation of Lecturecast in approx. 30 spaces.  Lecturecast was also installed at 22 Gordon Street and Canary Wharf (3 spaces each).  We also refreshed the Lecturecast hardware in 12 rooms.


    Drawing of a tablet with 5 stars

    Based on the findings of focus groups at participating institutions, the TechQual+ project has articulated a set of generalised IT service outcomes that are expected of IT organizations by faculty, students, and staff within higher education. The TechQual+ core survey contains 13 items designed to measure the performance of the following three core commitments: 1) Connectivity and Access, 2)Technology and Collaboration Services, and 3) Support and Training.

    The TechQual+ survey will be run again at UCL in December 2017 and we’ll be asking for your help to advertise it to your students, encouraging them (and you!) to complete it. All respondents will be entered into a prize draw with a chance to win some great prizes!

    We’ll be providing more information and communications about the survey closer to the opening date.