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    Archive for the 'Moira’s Meanderings' Category

    Developing Digital Scholarship at UCL

    By Moira Wright, on 23 January 2018

    The next UCL Digital Literacy Special Interest Group (UCL DL SIG) will be taking place on Friday February 16th from 2pm – 5pm (ticket link at the end of this post).

    Digital content is increasingly being used in learning, teaching and research across the Higher Education sector. This has led to a significant change in research practices across disciplines, which include knowledge creation and dissemination through social media and repositories. Complex software tools are being used for data analysis in Arts and Humanities as well as Sciences, and large data sets are being made available to the research community, leading to a blurring of the organisational and support responsibilities of academic stakeholders. This timely event takes a look at digital scholarship at large, and considers new initiatives and opportunities within UCL to address the challenges associated with this disruptive shift.

    Event Programme

    Developing Digital Scholarship: Emerging Practices in Academic Libraries – Alison MacKenzie, Dean of Learning Services at Edge Hill University and Lindsay Martin Assistant Head of Learning Services at Edge Hill University.

    The impact of digital on libraries has extended far beyond its transformation of content, to the development of services, the extension and enhancement of access to research and to teaching and learning systems.As a result,the fluidity of the digital environment can often be at odds with the more systematic approaches to development traditionally taken by academic libraries, which has also led to a new generation of roles and shifting responsibilities with staff training and development often playing ‘catch-up’. One of the key challenges to emerge is how best to demonstrate expertise in digital scholarship which draws on the specialist technical knowledge of the profession and maintains and grows its relevance for staff, students and researchers.

    From digital scholarship to digital scholar  – Alison Hicks, Lecturer UCL Department of Information Studies.

    Drawing on her experience working as an academic librarian in the United States, Alison’s presentation centres on the capacities that are needed to participate in practices of digital scholarship, as well as the inherent risks and challenges of engaging in open and networked spaces.

    Introduction to Digital Scholarship and Open Research – Daniel van Strien, Research Data Support Officer UCL Library Services.

    Daniel will be presenting on a session which aims to help participants make a practical start in practicing open science and digital scholarship he is a Research Data Support Officer within UCL Library Services with an interest in digital scholarship and new approaches to research.

    Where’s your digital at? – Moira Wright, Digital Literacy Officer, UCL Digital Education.

    With an interest in student digital and information literacy skills for employability. Moira will be talking about the Jisc Digital Capability Discovery Tool and how to get involved in the UCL beta pilot.

    Research IT Services – Tom Couch, UCL Research IT Services (RITS).

    Whilst many of the existing users of Research IT Services are pushing for more of the same but better, the broadening base of digitally engaged researchers from different disciplines requires more experimentation with new technologies and services. Tom Couch reports on some recent projects that have helped RITS to engage and support new groups of researchers.

    Please use this link to book your ticket via Eventbrite

    We’re using the Jisc definition of digital literacy: ‘the capabilities which fit someone for living, learning and working in a digital society’.
    The UCL DL SIG was created for UCL staff to promote the use of technology in learning, provide a platform to ask questions, exchange ideas and also to get support from colleagues beyond UCL Digital Education.

    Photo by Tim Mossholder on Unsplash

    Where’s your digital at?!

    By Moira Wright, on 22 January 2018

    Discover your digital capabilities! The Digital discovery tool helps you to reflect on your digital expertise and confidence. Find out how to make digital technologies work for you – and get noticed for the skills you have already.

    The tool is a self-administered quiz about professional digital practices in education. Workshop participants will receive a personalised report based on their responses with links to resources and guidance. The tool is designed to be reflective, informative and developmental – it’s not an objective measure of an individual’s digital performance.

    UCL staff are invited to participate in one of three workshops of the beta pilot with an opportunity to use the tool and provide your feedback to JISC.

    Places are limited for these sessions and a sandwich lunch will be provided.

    Sign up via Eventbrite use the links below:

    Thursday 8th February 2018 from 1 pm – 2pm

    Tuesday 20th February 2018 from 1pm – 2pm

    Monday 26th February 2018 from 1pm – 2pm

    A version for students is planned for March 2018 and we’re keen to give students at UCL an opportunity to participate in the pilot. If you would like to discuss running departmental workshops (either staff or student) please contact Moira Wright.


    JISC digital capability discovery tool

    Photo by Emily Morter on Unsplash

    Jisc digital capability discovery tool

    By Moira Wright, on 2 November 2017

    UCL will be participating in the beta pilot of the Jisc digital capability discovery tool for staff and students which will run from December 2017 to May 2018.

    The Jisc digital capability discovery tool has been designed to support staff across higher and further education and skills. It helps individuals to identify and reflect on their digital capability – particularly in relation to their work roles – and to develop their confidence through tailored feedback, ‘next steps’, and links to resources. Questions and feedback are mapped to the Jisc Six elements digital capability framework to provide a holistic view of the skills required. The discovery tool can also help managers and team leaders understand what support would be most helpful for their staff.

    The tool uses the platform and has tailored questions with one set for students and one for staff. The questions have been designed to capture the digital capabilities required to be successful in an educational context.

    Users of the tool will respond to a series of questions that allow them to reflect on the digital skills they have already acquired and identify possible new ones. Feedback will include a digital capability profile and a summarised list of suggested actions.

    Jisc Digital Capability Profile 2image Jisc Digital Capability Profile image

    We’ll be making more announcements in the next couple of weeks providing information on how students and staff at UCL can access the tool.

    If you would like to get involved in the pilot at UCL please contact Moira Wright.


    Additional links:
    Jisc Building digital capability project site:
    Jisc Digital Capability Blog:






    TechQual+ Survey at UCL

    By Moira Wright, on 13 October 2017

    In early 2016, ISD (Information Services Division) carried out the first Staff and Student IT Survey using TechQual+. Over 1,000 of you completed the survey, and over the past 16 months we have been working hard to improve our services in response to your comments.

    Below are just a few examples of changes that have been made as a result of the feedback received from the TechQual+ survey run in 2016:

    Wi-Fi                        Three speech bubbles

    A substantial investment in replacing and upgrading our Wi-Fi technology infrastructure

    Service Desk

    We’ve invested in staffing, tools and training to speed up response times and improve quality.

    We’ve partnered with an external organisation and altered shift patterns to provide additional out of hours’ support.


    We’ve rolled out 170+ additional printers over the past 18 months, targeting the busiest areas. This takes the current total to 660 printers. In areas of high usage, we’ve introduced new high capacity printers.


    We have invested in storage and now all staff and students can store 100GB for free.


    We are continuing to invest in additional cluster PCs, and loan laptops where there isn’t space for desktops. We added a further 550 desktops and 60 laptops by September 2017.
    We operate one of the largest laptop loan services across UK universities – 266 laptops across 12 locations – and this year a further 60 laptops were added.


    We delivered 221 courses last academic year, that’s nearly 1000 hours of training with about 3000 people attending.  We are working hard to publicise the courses we offer.

    Audio Visual

    In 2016 ISD invested £2.5m into improving the technology in teaching facilities. Approximately 70 centrally bookable spaces had their facilities updated; this included bringing 43 spaces in 20 Bedford Way up to the standard spec including installation of Lecturecast in approx. 30 spaces.  Lecturecast was also installed at 22 Gordon Street and Canary Wharf (3 spaces each).  We also refreshed the Lecturecast hardware in 12 rooms.

    Drawing of a tablet with 5 stars

    Based on the findings of focus groups at participating institutions, the TechQual+ project has articulated a set of generalised IT service outcomes that are expected of IT organizations by faculty, students, and staff within higher education. The TechQual+ core survey contains 13 items designed to measure the performance of the following three core commitments: 1) Connectivity and Access, 2)Technology and Collaboration Services, and 3) Support and Training.

    The TechQual+ survey will be run again at UCL in December 2017 and we’ll be asking for your help to advertise it to your students, encouraging them (and you!) to complete it. All respondents will be entered into a prize draw with a chance to win some great prizes!

    We’ll be providing more information and communications about the survey closer to the opening date.


    Jisc student digital tracker 2017 and BLE consortium – UCL report available

    By Moira Wright, on 11 September 2017

    markus-spiske-221494The UCL report on the data collected from the Jisc student digital tracker survey (see my previous post on this)  is now available.  The survey was jointly conducted by Birkbeck, LSHTM, RVC, SOAS and UCL back in March. Following a workshop in July, and using the Jisc national survey results as a benchmark, we have been able to make some conclusions and recommendations regarding the digital experiences of our students, based on the survey responses.

    You can read more about the BLE consortium in the ‘Jisc Insights from institutional pilots 2017’ report on page 18

    Please note Appendix C is available on request (moira. wright @

    Download (PDF, 820KB)

    Download (PDF, 98KB)

    Download (PDF, 246KB)


    Jisc student digital tracker 2017 and BLE consortium

    By Moira Wright, on 10 August 2017

    computer-767776_1920UCL participated in the 2017 Jisc Digital Student Tracker Survey as part of a consortium with the Bloomsbury Learning Environment (BLE) made up of SOAS, Birkbeck, LSHTM and RVC. 74 UK institutions ran the tracker with their students collecting 22,593 student responses, while 10 international universities collected an additional 5,000 student responses

    We were the only consortium to participate in the survey and had come together as a result of institutional surveys, such as the National Student Survey, meaning that the time available to run it independently was short (a month) and we therefore felt that our individual sample sizes would be too small. We treated the survey as a pilot and advertised a link to it on each College’s Moodle landing page as well as some promotion via social media and the Student Unions. The survey generated 330 responses, which given our constraints was much more than we expected.

    The survey comprises five broad areas: Digital access, digital support and digital learning. Most questions were quantitatively recorded, but there were four open questions, which produced qualitative data. We were also able to choose two additional questions to the survey and we selected e-assessment, since that was a previous shared enhancement project (see and Moodle, since all members of the consortium use the platform for their Virtual Learning Environment (VLE).

    Once the survey closed and we had access to the benchmarking report we ran a workshop for representatives from each of the Colleges in July 2017 whereby the results corresponding to the survey’s open questions were analysed in institutional groups, which facilitated interesting discussions over commonalities and potential implications.

    Sarah Sherman, the BLE Manager and myself, have been working to produce a report which will examine our collective responses to the survey in comparison with the national survey population with a recommendation that individual Colleges independently analyse their own results in more detail. For confidentiality, each College will be presented with a version of this document, which contains the relevant data for their institution only and not the complete BLE data set. A disadvantage of the consortium approach was that we were not able to benchmark individual Colleges to the survey population as the resources would not allow for this. In the future, the participating Colleges may wish to run the survey individually rather than as part of a collective as it was not possible to conduct deep analysis with this data set. 


    Although the sample size collected by the Bloomsbury Colleges was small and not statistically viable, there is much we can extract and learn from this exercise. For the most part, our collective responses tended to fall within the margins set by the national survey population, which means we are all at a similar phase in our student’s digital capability and development.

    You will have to wait for the full report for more information on the UCL data collected but just to whet the appetite you can see the key findings from Jisc in this 2 page report: Student digital experience tracker at a glance .

    Finally, you can see this collection of case studies, which features the Bloomsbury Colleges consortium, here.

    Please get in touch with me if you would like to get involved (moira.wright @

    Sarah Sherman and Moira Wright

    Jisc/ NUS student digital experience benchmarking tool 

    Jisc guide to enhancing the digital student experience: a strategic approach